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@michelle0927 michelle0927 commented Feb 3, 2025

Resolves #15406

Summary by CodeRabbit

  • New Features
    • Enhanced ticket messaging functionality with improved differentiation between agent and customer interactions, including refined properties and conditional visibility.
    • Introduced new asynchronous methods to streamline user retrieval and message creation.
  • Chores
    • Updated version numbers across multiple components and sources.
    • Incremented package metadata version to ensure consistency.

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coderabbitai bot commented Feb 3, 2025

Walkthrough

This pull request performs several minor version increments across multiple modules in the Gorgias OAuth component. Notably, the create-ticket-message action is updated: properties are renamed and added, and the original createMessage method is removed in favor of integrating its functionality into the run method along with a new getEmail method and additional property visibility logic. Additionally, two new asynchronous methods—retrieveUser and createMessage—are added to the main app file for API interactions. The package metadata also reflects a new version.

Changes

Files Change Summary
components/gorgias_oauth/actions/.../*.mjs (create-customer, create-ticket, list-tickets, retrieve-customer, update-customer, update-ticket), components/gorgias_oauth/sources/.../*.mjs, components/gorgias_oauth/package.json Exported version numbers updated (e.g., 0.0.5→0.0.6, 0.0.6→0.0.7, 0.5.0→0.5.1, 0.1.6→0.1.7)
components/gorgias_oauth/actions/create-ticket-message/create-ticket-message.mjs Version bump (0.0.1→0.0.2); replaced channel with fromAgent; added properties (fromUser, toUser); renamed fromAddress/toAddress to fromCustomer/toCustomer; removed createMessage method and integrated logic into run; introduced getEmail and additionalProps methods; introduced fromId and toId variables for sender/receiver determination
components/gorgias_oauth/gorgias_oauth.app.mjs Added asynchronous methods retrieveUser (GET user data) and createMessage (POST ticket message) using the established _makeRequest pattern

Sequence Diagram(s)

sequenceDiagram
    participant Client
    participant App as gorgias_oauth.app
    participant API as _makeRequest

    Client->>App: retrieveUser({ id })
    App->>API: GET /users/{id}
    API-->>App: User data
    App-->>Client: Return user data

    Client->>App: createMessage({ ticketId, ...opts })
    App->>API: POST /tickets/{ticketId}/messages with payload
    API-->>App: Message confirmation
    App-->>Client: Return confirmation
Loading
sequenceDiagram
    participant User
    participant Action as create-ticket-message.run
    participant Util as Additional Logic

    User->>Action: Invoke run with message details
    Action->>Util: Evaluate `fromAgent` for sender/receiver
    Util-->>Action: Provide sender & receiver IDs
    Action-->>User: Return constructed message data
Loading

Assessment against linked issues

Objective Addressed Explanation
[#15406] Implement Gorgias Create Ticket Message action following API reference

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I'm a rabbit dancing where versions play!
With new methods and paths rearranged anew,
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@michelle0927 michelle0927 marked this pull request as ready for review February 3, 2025 19:06
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Actionable comments posted: 1

🧹 Nitpick comments (2)
components/gorgias_oauth/actions/create-ticket-message/create-ticket-message.mjs (2)

27-36: Optional suggestion for validation.

Currently, fromUser is required (optional: false) when fromAgent = true, but there is no explicit validation that fromUser has a value. Consider adding a runtime check to ensure fromUser is indeed provided when fromAgent is true.


169-169: Hardcoding "email" might limit other channels.

If the channel is intended to be flexible in the future, consider using a prop or referencing a definition. Otherwise, this is acceptable if "email" is the only supported channel.

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📥 Commits

Reviewing files that changed from the base of the PR and between 993149f and 10bc0ec.

⛔ Files ignored due to path filters (1)
  • pnpm-lock.yaml is excluded by !**/pnpm-lock.yaml
📒 Files selected for processing (12)
  • components/gorgias_oauth/actions/create-customer/create-customer.mjs (1 hunks)
  • components/gorgias_oauth/actions/create-ticket-message/create-ticket-message.mjs (6 hunks)
  • components/gorgias_oauth/actions/create-ticket/create-ticket.mjs (1 hunks)
  • components/gorgias_oauth/actions/list-tickets/list-tickets.mjs (1 hunks)
  • components/gorgias_oauth/actions/retrieve-customer/retrieve-customer.mjs (1 hunks)
  • components/gorgias_oauth/actions/update-customer/update-customer.mjs (1 hunks)
  • components/gorgias_oauth/actions/update-ticket/update-ticket.mjs (1 hunks)
  • components/gorgias_oauth/gorgias_oauth.app.mjs (2 hunks)
  • components/gorgias_oauth/package.json (1 hunks)
  • components/gorgias_oauth/sources/ticket-created/ticket-created.mjs (1 hunks)
  • components/gorgias_oauth/sources/ticket-message-created/ticket-message-created.mjs (1 hunks)
  • components/gorgias_oauth/sources/ticket-updated/ticket-updated.mjs (1 hunks)
✅ Files skipped from review due to trivial changes (10)
  • components/gorgias_oauth/actions/create-ticket/create-ticket.mjs
  • components/gorgias_oauth/sources/ticket-message-created/ticket-message-created.mjs
  • components/gorgias_oauth/sources/ticket-created/ticket-created.mjs
  • components/gorgias_oauth/actions/list-tickets/list-tickets.mjs
  • components/gorgias_oauth/package.json
  • components/gorgias_oauth/actions/retrieve-customer/retrieve-customer.mjs
  • components/gorgias_oauth/sources/ticket-updated/ticket-updated.mjs
  • components/gorgias_oauth/actions/update-ticket/update-ticket.mjs
  • components/gorgias_oauth/actions/create-customer/create-customer.mjs
  • components/gorgias_oauth/actions/update-customer/update-customer.mjs
⏰ Context from checks skipped due to timeout of 90000ms (3)
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🔇 Additional comments (13)
components/gorgias_oauth/actions/create-ticket-message/create-ticket-message.mjs (11)

10-10: Version bump looks correct.

The version increment from 0.0.1 to 0.0.2 is appropriate, reflecting the new enhancements.


21-26: Property name clarity is good.

Defining fromAgent as a boolean to differentiate agent/customer-sent messages is clear and straightforward.


37-46: Align property naming with code usage.

toUser is clearly named to indicate the receiving user. No issues noted here.


47-55: Good transition from addresses to customer references.

Renaming to fromCustomer is more transparent and consistent with Gorgias domain terminology.


56-64: Maintain consistency with fromCustomer.

Similar to fromCustomer, toCustomer effectively describes the receiving customer. The hidden toggling logic for these fields is appropriate.


102-102: No action needed.

This line is only closing a code block, no issues here.


103-109: Property visibility toggling is well-organized.

Using additionalProps to dynamically hide or show fields based on fromAgent is a clean approach.


122-141: Method logic is concise and flexible.

Splitting logic in getEmail by fromAgent and type is a straightforward way to determine which retrieval function to call. Looks good overall.


157-164: Clear assignment of sender and receiver IDs.

The logic for selecting fromId and toId conditionally on fromAgent is consistent, making it easy to see who is sending and who is receiving.


165-165: Creation call is well-structured.

Using this.gorgiasOauth.createMessage() keeps the action’s code simpler and delegates complexity to the app file.


172-177: Asynchronously fetching email addresses.

Using await this.getEmail for both source.from.address and source.to[0].address is consistent. No issues noted.

components/gorgias_oauth/gorgias_oauth.app.mjs (2)

332-339: User retrieval method matches existing conventions.

Introducing retrieveUser aligns with the _makeRequest pattern used throughout the file. This allows consistent error handling and request formation.


404-412: Good addition of a createMessage API helper.

Centralizing the message creation in createMessage makes the action’s code more concise. If there's a need for extra validation or logging, consider adding it here to keep it consistent across all usage.

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Actionable comments posted: 1

🧹 Nitpick comments (3)
components/gorgias_oauth/actions/create-ticket-message/create-ticket-message.mjs (3)

21-64: Consider adding validation for mutually exclusive properties.

The dynamic visibility of properties based on fromAgent is good, but consider adding validation to ensure that:

  • When fromAgent is true, either fromUser and toCustomer are set (not both empty or both filled)
  • When fromAgent is false, either fromCustomer and toUser are set (not both empty or both filled)
 fromAgent: {
   type: "boolean",
   label: "From Agent",
   description: "Whether the message was sent by your company to a customer, or the opposite",
   reloadProps: true,
+  validate: (value, { fromUser, toCustomer, fromCustomer, toUser }) => {
+    if (value && (!fromUser || !toCustomer) && (fromUser && toCustomer)) {
+      throw new Error("When sending from agent, exactly one of fromUser and toCustomer must be set");
+    }
+    if (!value && (!fromCustomer || !toUser) && (fromCustomer && toUser)) {
+      throw new Error("When sending from customer, exactly one of fromCustomer and toUser must be set");
+    }
+    return true;
+  },
 },

103-109: Simplify additionalProps method.

The method can be simplified by:

  1. Removing the unnecessary empty object return
  2. Using object destructuring for cleaner property access
 additionalProps(props) {
+  const { toUser, fromCustomer, toCustomer, fromUser } = props;
+  const isFromAgent = this.fromAgent;
+  
-  props.toUser.hidden = this.fromAgent;
-  props.fromCustomer.hidden = this.fromAgent;
-  props.toCustomer.hidden = !this.fromAgent;
-  props.fromUser.hidden = !this.fromAgent;
-  return {};
+  Object.assign(props, {
+    toUser: { ...toUser, hidden: isFromAgent },
+    fromCustomer: { ...fromCustomer, hidden: isFromAgent },
+    toCustomer: { ...toCustomer, hidden: !isFromAgent },
+    fromUser: { ...fromUser, hidden: !isFromAgent },
+  });
 }

157-200: LGTM! Consider adding input validation.

The implementation correctly addresses the previous review comment about variable references. The logic for determining sender and receiver IDs is sound.

Consider adding validation for required inputs before making the API call:

 async run({ $ }) {
+  // Validate required inputs
+  if (!this.ticketId) {
+    throw new ConfigurationError("Ticket ID is required");
+  }
+  if (!this.message) {
+    throw new ConfigurationError("Message content is required");
+  }
+
   if ((this.attachmentUrl && !this.attachmentName)
     || (!this.attachmentUrl && this.attachmentName)
   ) {
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Actionable comments posted: 0

🧹 Nitpick comments (1)
components/gorgias_oauth/actions/create-ticket-message/create-ticket-message.mjs (1)

103-109: Consider refactoring property visibility logic for better maintainability.

While the logic is correct, consider grouping related properties and their visibility rules for better maintainability.

-  additionalProps(props) {
-    props.toUser.hidden = this.fromAgent;
-    props.fromCustomer.hidden = this.fromAgent;
-    props.toCustomer.hidden = !this.fromAgent;
-    props.fromUser.hidden = !this.fromAgent;
-    return {};
-  },
+  additionalProps(props) {
+    const agentProps = ['toUser', 'fromCustomer'];
+    const customerProps = ['toCustomer', 'fromUser'];
+    
+    agentProps.forEach(prop => props[prop].hidden = this.fromAgent);
+    customerProps.forEach(prop => props[prop].hidden = !this.fromAgent);
+    
+    return {};
+  },
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🔇 Additional comments (3)
components/gorgias_oauth/actions/create-ticket-message/create-ticket-message.mjs (3)

10-64: LGTM! Well-structured property definitions with clear documentation.

The new properties are well-organized with appropriate labels, descriptions, and visibility controls. The fromAgent boolean effectively toggles between company and customer message flows.


122-141: Improve readability and error handling in getEmail method.

The nested ternary operators make the code hard to read and the method lacks proper error handling.

Please refer to the previous review comment for the suggested improvements, which includes:

  1. Using early returns for better readability
  2. Adding proper error handling for invalid IDs
  3. Implementing try-catch blocks

157-209: LGTM! Robust validation and clear error messages.

The implementation includes:

  • Clear logic for determining sender and receiver IDs
  • Thorough validation with contextual error messages
  • Proper message structure with sender/receiver objects

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/approve

@michelle0927 michelle0927 merged commit 99fa451 into master Feb 5, 2025
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@michelle0927 michelle0927 deleted the issue-15406-2 branch February 5, 2025 18:13
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[ACTION] Gorgias — Create a ticket message

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