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Emergency-Contact-Card.md

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Emergency Contact Card

Print and post at each workstation

🚨 EMERGENCY CONTACTS

Emergency Level Contact Phone When to Use
🔥 DISASTER [EMERGENCY_CONTACT] [EMERGENCY_PHONE] Security breach, all systems down, data loss
⚠️ EMERGENCY [OFFICE_MANAGER] [MANAGER_PHONE] Complete outage, payment down, hardware failure
📞 URGENT [IT_SUPPORT] [IT_PHONE] Single system down, multiple users affected
📧 ROUTINE [IT_EMAIL] Email Single user issues, minor problems

🔥 DISASTER EMERGENCY - CALL IMMEDIATELY

If you see ANY of these - STOP and CALL:

  • 🛡️ Security warnings or suspected virus/malware
  • 💻 ALL computers/systems not working
  • 🔒 Suspected unauthorized access
  • 💾 Critical data appears lost or corrupted
  • 🔥 Smoke, burning smell, or physical damage

📞 CALL [EMERGENCY_PHONE] IMMEDIATELY

⚡ BEFORE CALLING - TRY THESE FIRST

(For non-disaster issues only)

🔌 Step 1: Check Power & Connections

  • Power cables plugged in securely
  • Power strips/surge protectors ON
  • Network cables connected (look for blinking lights)

🔄 Step 2: Restart Everything

  • Restart the computer completely
  • Unplug router/modem for 30 seconds, plug back in
  • Power cycle printer (off 10 seconds, then on)

✅ Step 3: Test & Verify

  • Try on different computer if available
  • Check if others have same problem
  • Note exact error messages

📝 WHAT TO HAVE READY WHEN CALLING

✅ Basic Information:

  • Your name and location
  • What you were doing when problem started
  • Exact error messages (write them down)
  • What you already tried

✅ Equipment Details:

  • Computer model/type
  • When it last worked normally
  • How many people affected

⏰ RESPONSE TIMES

Issue Type Response Goal Example
🔥 Disaster 5 minutes Security breach, all systems down
⚠️ Emergency 15 minutes Payment system down, server crash
📞 Urgent 2-4 hours Internet down, backup failure
📧 Routine 24-48 hours Printer issues, single computer problem

🚫 NEVER DO THESE DURING AN EMERGENCY

  • ❌ Don't restart if security warnings appear
  • ❌ Don't delete suspicious files
  • ❌ Don't try to fix it yourself if multiple systems affected
  • ❌ Don't give passwords to unknown technicians
  • ❌ Don't approve expensive repairs without manager approval

📞 OTHER IMPORTANT CONTACTS

Service Contact Phone Notes
911 Emergency Services 911 Fire, medical, police
Internet Provider [ISP_NAME] [ISP_PHONE] Internet outages
Backup Service [BACKUP_SERVICE] [BACKUP_PHONE] Data recovery
Building Manager [BUILDING_CONTACT] [BUILDING_PHONE] Power, HVAC, facilities

🕐 AFTER HOURS EMERGENCY

If emergency occurs outside business hours:

  1. Life-threatening: Call 911
  2. Security breach: Call [AFTER_HOURS_SECURITY]
  3. System failure: Document and report first thing in morning
  4. Building emergency: Call building emergency number

Company: [COMPANY_NAME]
Location: [COMPANY_ADDRESS]
Updated: [DATE]

💡 REMEMBER: When in doubt, call! It's better to check than to let a small problem become a big disaster.

This card should be printed and posted at every workstation. For the complete IT Support Policy, see: [IT-Support-Policy-Template.md]