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README.md
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## 🚀 Quick Start
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1. **Download** the [IT Support Policy Template](IT-Support-Policy-Template.md)
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-2. **Customize** using the [Customization Checklist](#customization-checklist)
+2. **Customize** using the [Customization Guide](docs/customization-guide.md)
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3. **Train your staff** using the procedures and checklists
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4. **Test** your escalation procedures
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5. **Review quarterly** and update as needed
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