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Update onboarding-team.md (#14237)
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contents/handbook/onboarding/onboarding-team.md

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@@ -16,7 +16,7 @@ We also care about net dollar retention for this segment, but we treat it as an
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The segment consists of customers who self-serve PostHog and generate a forecasted bill of over $100. In practice, because billing is metered and in arrears, and we don't know what people will pay when they sign up (or when they first exceed a $100 forecast), so _most_ accounts > $100 forecast are routed to us. We also handle a couple of other segments:
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- YC program participants
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- YC program participants.
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- Startup customers rolling off, who have generated a first bill in the $500-$1500 range.
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- Startup plan customers with high credit usage (> ~$1500).
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- Hype startups we want to work with (despite being below $ thresholds), or longer-standing customers that have paid in this range and need billing or setup assistance.
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The team-specific tools for this team are:
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- Onboarding hub in Vitally, and [main view](https://posthog.vitally-eu.io/hubs/08486fc6-0250-4c4c-abd8-3c5a168fd874/9f17c73c-94d2-487f-bc9a-e5041a568c8b) with Onboarding accounts
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- Onboarding hub in Vitally, and [main view](https://posthog.vitally-eu.io/hubs/08486fc6-0250-4c4c-abd8-3c5a168fd874/9f17c73c-94d2-487f-bc9a-e5041a568c8b) with Onboarding accounts.
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- [Shared Calendly link](https://calendly.com/posthog-onboarding-team) - make sure to add buffer to your schedule to avoid having calls back-to-back.
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- [Github project board](https://github.com/orgs/PostHog/projects/134/views/1)
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- [Onboarding Google Drive](https://drive.google.com/drive/u/0/folders/0ADuSyIJNgdr-Uk9PVA) with all relevant documents
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- [Alfred workflows](https://github.com/PostHog/company-internal/tree/master/onboarding-team)
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- [Github project board](https://github.com/orgs/PostHog/projects/134/views/1).
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- [Onboarding Google Drive](https://drive.google.com/drive/u/0/folders/0ADuSyIJNgdr-Uk9PVA) with all relevant documents.
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- [Alfred workflows](https://github.com/PostHog/company-internal/tree/master/onboarding-team).
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### Internal process (Vitally)
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