Team conversations Q1 2026 OKRs (#14190)

Author: veryayskiy

contents/teams/conversations/objectives.mdx

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+## Q1 2026 Objectives
+
+### Objective 1: Dogfood the support product at PostHog
+Start handling PostHog support tickets in our own product alongside Zendesk.
+- KR1: Our support product shows all the same information as Zendesk tickets (messages, metadata, history)
+- KR2: Help sidebar is integrated to create tickets and show ticket history in our support product
+- KR3: Move from 5% to 50% of Help sidebar tickets going through our support product (the rest still go to Zendesk)
+
+### Objective 2: Customer alpha for chat widget
+Get real customer feedback on human-to-human chat.
+- KR1: Launch the chat widget alpha to 5% of PostHog customers (from the early access list)
+- KR2: At least 10 customers actively use the chat widget
+
+### Objective 3: Make AI reply suggestions useful and measurable
+Help humans reply faster and better with AI.
+Improve reply quality via in-product knowledge.
+- KR1: AI reply suggestions are used every day
+- KR2: Content management for AI context is added and used
+- KR3: AI suggestions have thumbs up / thumbs down feedback and are tracked