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description : Redux Loan Finance Pvt Ltd, a company incorporated under the Companies Act, 1956 (CIN:U67200HR2017PTC070839) dated September 20, 2017.The Company is a wholly owned subsidiary of RedCarpet Tech Pvt Ltd (RedCarpet) and is registered as a NBFC with the RBI under provisional CoR 331/14.27.001/2018-2019.
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description : Redux Credit Finance Pvt Ltd, a company incorporated under the Companies Act, 1956 (CIN:U67200HR2017PTC070839) dated September 20, 2017.The Company is a wholly owned subsidiary of RedCarpet Tech Pvt Ltd (RedCarpet) and is registered as a NBFC with the RBI under provisional CoR 331/14.27.001/2018-2019.
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founder:
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- title: Servicing the nation through access to loan
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image: ./5.jpg
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- quote: Redux Loan Finance Pvt Ltd is professionally managed and shares the professional values and ethos of its parent and holding company RedCarpet Tech Pvt Limited; It has acquired and maintained a reputation for reliability, transparency of operation and absolute integrity. A steady growth rate validates the trust that industry has reposed in the Company.
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- quote: Redux Credit Finance Pvt Ltd is professionally managed and shares the professional values and ethos of its parent and holding company RedCarpet Tech Pvt Limited; It has acquired and maintained a reputation for reliability, transparency of operation and absolute integrity. A steady growth rate validates the trust that industry has reposed in the Company.
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**9.6** The Borrower expressly recognize and accepts that DMI Finance shall without prejudice to its rights to perform such activities itself or through its office employees be entitled and has full power and authority so to do to appoint one or more third parties (hereinafter referred to as “Service Providers”) as DMI Finance may select and to delegate to such party all or any of its functions, rights and power under Financing Documents relating to the sourcing, administration, monitoring of the Facility and to perform and execute all lawful acts, deeds, matters and things connected therewith and incidental thereto including sending notices contacting Borrower, receiving Cash/Cheques/Drafts/ Mandates from the Borrower in favour of DMI Finance.
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**9.7** The Borrower acknowledge that the financing transaction hereunder gives rise to a relationship of debtor and loanor as between him and DMI Finance and not in respect of any service rendered/to be rendered by DMI Finance. Accordingly, the provisions of the Consumer Protection Act, 1986 shall not apply to the transaction hereunder.
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**9.7** The Borrower acknowledge that the financing transaction hereunder gives rise to a relationship of debtor and loan as between him and DMI Finance and not in respect of any service rendered/to be rendered by DMI Finance. Accordingly, the provisions of the Consumer Protection Act, 1986 shall not apply to the transaction hereunder.
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**9.8** The Borrower hereby authorize DMI Finance to verify all information and documents including, income proof documents, residence documents, address proof documents, identity documents and other such documents containing personal and financial information as are submitted by them for obtaining any Facility and that they also consent to subsequent retention of the same by DMI Finance.
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**13\. ASSIGNMENT**
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**13.1** The Borrower shall not be entitled to jointly or severally transfer or assign all or any of their right or obligation, obligations or duties under the Financing Documents to any person directly or indirectly or create any third party interest in favour of any person without the prior written consent of DMI Finance.
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**13.2** DMI Finance shall be entitled to sell, transfer, assign or securitise in any manner whatsoever (in whole or in part and including through grant of participation rights) all or any of its benefits, right, obligation, duties and / or liabilities under Financing Documents, without the prior written consent of, or intimation to the Borrower in such manner and such terms as DMI Finance may decide. In the event of such transfer, assignment or securitization, the Borrower shall perform and be liable to perform their obligation under Financing Documents to such assignee or transferor. In such event, the Borrower shall substitute the remaining PDCs/ECS in favour of the transferee/ assignee if called upon to do so by DMI Finance. Any such action and any such sale, assignment or transfer shall bind the Borrower to accept such third party as loanor exclusively or as a joint loanor with DMI Finance, or as loanor exclusively with the right to DMI Finance to continue to exercise all powers hereunder on behalf of such third party and pay over such outstandings and dues to such third party and/or to DMI Finance as DMI Finance may direct.
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**13.2** DMI Finance shall be entitled to sell, transfer, assign or securitise in any manner whatsoever (in whole or in part and including through grant of participation rights) all or any of its benefits, right, obligation, duties and / or liabilities under Financing Documents, without the prior written consent of, or intimation to the Borrower in such manner and such terms as DMI Finance may decide. In the event of such transfer, assignment or securitization, the Borrower shall perform and be liable to perform their obligation under Financing Documents to such assignee or transferor. In such event, the Borrower shall substitute the remaining PDCs/ECS in favour of the transferee/ assignee if called upon to do so by DMI Finance. Any such action and any such sale, assignment or transfer shall bind the Borrower to accept such third party as loan exclusively or as a joint loan with DMI Finance, or as loan exclusively with the right to DMI Finance to continue to exercise all powers hereunder on behalf of such third party and pay over such outstandings and dues to such third party and/or to DMI Finance as DMI Finance may direct.
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**14\. WAIVER**
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Any omission or delay on the part of DMI Finance, in exercising any of its rights, powers or remedy, upon failure by the Borrower in the due and punctual fulfillment of the obligations of the Borrower hereunder, shall not be deemed to constitute a waiver by DMI Finance of any of its rights to require such due, punctual and full performance by the Borrower.
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The Reserve Bank of India has prescribed broad guidelines on laying down of appropriate grievance redressal mechanism for all Non-Banking Finance Companies with regards to their dealings with customers.
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Redux Loan Finance Private Limited (hereinafter referred to as the ‘Company’) has formulated this Grievance Redressal Policy (‘Policy’) in conformity with the Master Direction issued by Reserve Bank of India (Master Direction DNBR. PD. 007/03.10.119/2016-17 dated September 1, 2016 and subsequent amendments).
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Redux Credit Finance Private Limited (hereinafter referred to as the ‘Company’) has formulated this Grievance Redressal Policy (‘Policy’) in conformity with the Master Direction issued by Reserve Bank of India (Master Direction DNBR. PD. 007/03.10.119/2016-17 dated September 1, 2016 and subsequent amendments).
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This Policy document aims to describe internal policy for handling customer complaints. It describes various channels for lodging the complaint and responding to customers within the committed time period. This policy has been approved by the Board of directors of the Company.
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1. Customers can **call** on toll free number: **011- 71156232** (Monday - Friday, 10am - 5pm ) **or**
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#### 1. Introduction
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The Reserve Bank of India vide its Master Direction DNBR. PD. 07/03.10.119/2016-17 dated September 1, 2016 and subsequent amendments) has directed that the Board of each NBFC shall lay down appropriate principles to determine the interest rates, processing and other charges. In compliance with the said RBI directions, Redux Loan Finance Private Limited (‘Redux’ or ‘Company’) has formulated the interest rate policy taking into account relevant factors such as cost of funds, margin and risk premium, etc.
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The Reserve Bank of India vide its Master Direction DNBR. PD. 07/03.10.119/2016-17 dated September 1, 2016 and subsequent amendments) has directed that the Board of each NBFC shall lay down appropriate principles to determine the interest rates, processing and other charges. In compliance with the said RBI directions, Redux Credit Finance Private Limited (‘Redux’ or ‘Company’) has formulated the interest rate policy taking into account relevant factors such as cost of funds, margin and risk premium, etc.
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We take your complaints very seriously in order to meet the highest standards of our customers because we believe in quality service. Our job is not just to make our customer's happy, but to satisfy them to the core. If you are unhappy with the way we have handled your personal information or any request that you have raised with us, you should contact us at the contact details on our Contact Page - https://www.reduxfinance.com/contact/
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Redux loan Finance Private Limited,
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Redux Credit Finance Private Limited,
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4th Floor, Balraj & Sons Building,
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100 Feet road, Ghitorni, Near Ghitorni Metro Sation,
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