You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
description : Redux Credit Finance Pvt Ltd, a company incorporated under the Companies Act, 1956 (CIN:U67200HR2017PTC070839) dated September 20, 2017.The Company is a wholly owned subsidiary of RedCarpet Tech Pvt Ltd (RedCarpet) and is registered as a NBFC with the RBI under provisional CoR 331/14.27.001/2018-2019.
6
+
description : Redux Loan Finance Pvt Ltd, a company incorporated under the Companies Act, 1956 (CIN:U67200HR2017PTC070839) dated September 20, 2017.The Company is a wholly owned subsidiary of RedCarpet Tech Pvt Ltd (RedCarpet) and is registered as a NBFC with the RBI under provisional CoR 331/14.27.001/2018-2019.
7
7
8
8
founder:
9
-
- title: Servicing the nation through access to credit
9
+
- title: Servicing the nation through access to loan
10
10
image: ./5.jpg
11
11
12
-
- quote: Redux Credit Finance Pvt Ltd is professionally managed and shares the professional values and ethos of its parent and holding company RedCarpet Tech Pvt Limited; It has acquired and maintained a reputation for reliability, transparency of operation and absolute integrity. A steady growth rate validates the trust that industry has reposed in the Company.
12
+
- quote: Redux Loan Finance Pvt Ltd is professionally managed and shares the professional values and ethos of its parent and holding company RedCarpet Tech Pvt Limited; It has acquired and maintained a reputation for reliability, transparency of operation and absolute integrity. A steady growth rate validates the trust that industry has reposed in the Company.
Copy file name to clipboardExpand all lines: src/pages/advisory/terms.md
+1-1Lines changed: 1 addition & 1 deletion
Display the source diff
Display the rich diff
Original file line number
Diff line number
Diff line change
@@ -22,7 +22,7 @@ It has come to our notice that there are fraudsters who use Redux Finance name a
22
22
* There are advertisements in leading news papers where fraudster might post that Redux Finance is offering loans to individuals at a very low interest rate. people normally get trapped for these amazing offers. these are nothing but loan scams. Depending on the situation, the targeted person may be invited to contact the fraudster by email or by phone. The goal of the fraudster is to be paid a fee for the so-called set up of the application. Targeted person should contact the fraudster at the telephone number or email id showed in the ad. It is appropriate to take note of that such telephone numbers or email ids are not of Redux Finance.
23
23
24
24
25
-
* The fraudster acting as your well wisher promising you loans on very reasonable terms obtains your personal details like your name, bank account information, identity proof, credit card number etc. They may then use your personal details for opening of fake accounts in your name or hand over the same to financiers for a good tip. Be warned, fraudsters may reuse this information for future illegal activities.
25
+
* The fraudster acting as your well wisher promising you loans on very reasonable terms obtains your personal details like your name, bank account information, identity proof, loan card number etc. They may then use your personal details for opening of fake accounts in your name or hand over the same to financiers for a good tip. Be warned, fraudsters may reuse this information for future illegal activities.
26
26
27
27
28
28
* Targeted person might be asked to pay money towards processing fees, charges, application fees, etc. Depending on the situation, the targeted person may be invited to contact the fraudster by email or by phone. The goal of the fraudster is to be paid a fee for the so-called set up of the application. The fee usually has to be deposited into a money transfer company. Once the payment is made, the funds are never released and the fees which have been advanced are lost.
Copy file name to clipboardExpand all lines: src/pages/faq/faq.yaml
+6-6Lines changed: 6 additions & 6 deletions
Original file line number
Diff line number
Diff line change
@@ -1,7 +1,7 @@
1
1
#faq
2
2
meta:
3
3
title: FAQ
4
-
description: Redux Credit Finance Private Limited
4
+
description: Redux Loan Finance Private Limited
5
5
6
6
types:
7
7
- type: General
@@ -12,15 +12,15 @@ questions:
12
12
- question: What is the eligibilty criteria?
13
13
answer: To enroll with us you should be 18 years old and any individual who is salaried or has a monthly source of income.
14
14
- question: What is required to receive a Loan?
15
-
answer: All you need is to login through valid Mobile Number and add bank account. In order to build your credit score, we will also request access to the data on your phone
15
+
answer: All you need is to login through valid Mobile Number and add bank account. In order to build your loan score, we will also request access to the data on your phone
16
16
- question: Why is my loan application rejected?
17
-
answer: We calculate your credit score based on the information you provide , if the calculated credit score is less than our requirements, that might be the reason why your loan application is rejected.
18
-
- question: How to use credit limit?
19
-
answer: You can use your credit limit in your redcarpet card and in personal loans.
17
+
answer: We calculate your loan score based on the information you provide , if the calculated loan score is less than our requirements, that might be the reason why your loan application is rejected.
18
+
- question: How to use loan limit?
19
+
answer: You can use your loan limit in your redcarpet card and in personal loans.
20
20
- question: I lost my phone how can I pay my EMI?
21
21
answer: You can call customer service and request to change your number.
22
22
- question: How much is the Interest Rate for personal loan?
23
-
answer: Personal Loan Interest Rates is 18% to 36% per annum we charged for a personal loan based on the terms and conditions of Redux Finance and your credit score
23
+
answer: Personal Loan Interest Rates is 18% to 36% per annum we charged for a personal loan based on the terms and conditions of Redux Finance and your loan score
Copy file name to clipboardExpand all lines: src/pages/grievance/terms.md
+7-7Lines changed: 7 additions & 7 deletions
Display the source diff
Display the rich diff
Original file line number
Diff line number
Diff line change
@@ -15,7 +15,7 @@ date: "2019-06-10"
15
15
16
16
The Reserve Bank of India has prescribed broad guidelines on laying down of appropriate grievance redressal mechanism for all Non-Banking Finance Companies with regards to their dealings with customers.
17
17
18
-
Redux Credit Finance Private Limited (hereinafter referred to as the ‘Company’) has formulated this Grievance Redressal Policy (‘Policy’) in conformity with the Master Direction issued by Reserve Bank of India (Master Direction DNBR. PD. 007/03.10.119/2016-17 dated September 1, 2016 and subsequent amendments).
18
+
Redux Loan Finance Private Limited (hereinafter referred to as the ‘Company’) has formulated this Grievance Redressal Policy (‘Policy’) in conformity with the Master Direction issued by Reserve Bank of India (Master Direction DNBR. PD. 007/03.10.119/2016-17 dated September 1, 2016 and subsequent amendments).
19
19
20
20
This Policy document aims to describe internal policy for handling customer complaints. It describes various channels for lodging the complaint and responding to customers within the committed time period. This policy has been approved by the Board of directors of the Company.
21
21
@@ -35,7 +35,7 @@ The Company has devised this Policy with an objective to:
35
35
1. Customers can **call** on toll free number: **011- 71156232** (Monday - Friday, 10am - 5pm ) **or**
>Fourth Floor, Balraj & Sons Building, 100 Feet Road,<br/>
40
40
> Near Ghitorni Metro Station, New Delhi - 110030**
41
41
@@ -48,11 +48,11 @@ The Company has devised this Policy with an objective to:
48
48
There can be instances where customers may not be satisfied with the service resolution specified as above. <br/> To further highlight such instances and register a complaint, the customers can follow the below process:
49
49
50
50
51
-
| Escalation|Mechanical Details |Resolution turnaround time |
52
-
|--|--|--|--|
53
-
|**FIRST LEVEL** | Customer can opt for making a call/ writing an e-mail/ letter as specified above|10 working days
54
-
|**SECOND LEVEL**|If the customer is not satisfied with the resolution provided at level 1 within 2 working days, the customer can approach the Grievance Redressal Officer ('GRO'). The name and contact number of GRO is as follows: <br/> Kartik Venkataraman <br/> Contact No:-011-71156232 <br/> Days:- Monday-Friday<br/>Timings:- 10 am - 5 Pm| GRO shall resolve the customer queries/issues with in 10 working days of receiving such complaint|
55
-
**THIRD LEVEL**|In case of non-redressal of the complaint to the customer's satisfaction or if the complaint is not addressed within a period of **one month**, the customer may appeal to the Officer-in-Charge of the Regional Office of Department of Non-Banking Supervision of the Reserve Bank of India, under whose jurisdiction the registered office of the company falls. <br /> **Officer-in-Charge,** <br/>The Reserve Bank of India,<br/> Department of Non-Banking Supervision,<br/>**Address:** 6, Sansad Marg,New Delhi-110001<br/>**Phone**: 011-2371 4456/ 0538 <br /> **Fax:** 011-2375 2188<br />**Email id:**[**[email protected]**](mailto:[email protected])
51
+
| Escalation|Mechanical Details |Resolution turnaround time |
|**FIRST LEVEL**|Customer can opt for making a call/ writing an e-mail/ letter as specified above|10 working days|
54
+
|**SECOND LEVEL**|If the customer is not satisfied with the resolution provided at level 1 within 2 working days, the customer can approach the Grievance Redressal Officer ('GRO'). The name and contact number of GRO is as follows: <br/> Kartik Venkataraman <br/> Contact No:-011-71156232 <br/> Days:- Monday-Friday<br/>Timings:- 10 am - 5 Pm| GRO shall resolve the customer queries/issues with in 10 working days of receiving such complaint|
55
+
|**THIRD LEVEL**|In case of non-redressal of the complaint to the customer's satisfaction or if the complaint is not addressed within a period of **one month**, the customer may appeal to the Officer-in-Charge of the Regional Office of Department of Non-Banking Supervision of the Reserve Bank of India, under whose jurisdiction the registered office of the company falls. <br /> **Officer-in-Charge,** <br/>The Reserve Bank of India,<br/> Department of Non-Banking Supervision,<br/>**Address:** 6, Sansad Marg,New Delhi-110001<br/>**Phone**: 011-2371 4456/ 0538 <br /> **Fax:** 011-2375 2188<br />**Email id:**[**[email protected]**](mailto:[email protected])|
56
56
57
57
### 4. Supervision and Reporting
58
58
*The Board of Directors shall nominate a senior level officer as GRO to ensure compliance of this policy.
<atarget="_blank"href={download.link_playstore}><imgclassName="rounded"src={download.image_playstore.childImageSharp.fluid.src}alt="download on google play"/></a>
41
+
{/* <a target="_blank" href={download.link_playstore}><img className="rounded" src={download.image_playstore.childImageSharp.fluid.src} alt="download on google play" /></a> */}
0 commit comments