docs: improve signup page with more FAQs

Author: adamaltman

pages/billing/signup.md

@@ -6,28 +6,140 @@ slug: /billing/signup
 
 # Signup process
 
+Get started with Redocly in just a few simple steps. Your free trial includes full access to all features, so you can explore everything before committing.
+
 ## Signup
 
-Visit our [signup form](https://auth.cloud.redocly.com/registration) to get started.
-If you use the email/password signup option, you will receive an email to verify your email address.
+Visit our [signup form](https://auth.cloud.redocly.com/registration) to create your account.
+
+You can sign up using:
+- **Email and password**: You'll receive a verification email to confirm your email address before you can log in.
+- **Single Sign-On (SSO)**: If your organization uses SSO, you can authenticate through your identity provider.
+- **Social Sign-On**: Use your Google account to sign up and sign in.
 
+{% admonition type="info" %}
+Make sure to check your spam folder if you don't see the verification email within a few minutes.
+{% /admonition %}
 
 ## Create an organization
 
-When you first login, you are prompted to create an organization.
-The organization creation starts a free trial (for 30 days).
+When you first log in, you'll be prompted to create an organization. This is your workspace where you'll manage your projects, team members, and billing.
+
+**Creating an organization automatically starts your free 30-day trial**, giving you full access to explore all features and capabilities.
 
 ## Create a project
 
-You'll have the option to select from a few template options.
-Our favorite template to start with is the "Warp Multi-sidebar" for moderate complexity technical doc projects.
+After creating your organization, you'll have the option to create your first project. You can choose from several template options:
+
+- **Warp Multi-sidebar**: Our recommended template for moderate complexity technical documentation projects
+- **Warp Single-sidebar**: Great for simpler documentation needs
+- **Minimal starter project**: Start nearly from scratch
 
+{% admonition type="info" %}
+You can create multiple projects during your trial period by deleting your project and starting again to explore different templates and configurations.
+{% /admonition %}
 
 ## Subscribe
 
-You may subscribe at any time during your trial period.
-Visit the billing tab, configure your product, plan, and preferred billing period selections.
-Enter your billing details, and get started.
-You may invite someone else to complete the billing process.
+You can subscribe at any time during your 30-day trial period. Here's how:
+
+1. Navigate to the **Billing** tab in your organization settings
+2. Configure your product, plan, and preferred billing period (monthly or annual)
+3. Enter your billing details
+4. Complete the subscription process
+
+**Need help with billing?** You can invite someone else from your organization to complete the billing process. This is useful if billing is handled by a different team member.
+
+**Paying by invoice**: Invoice payments (check or wire transfer) are only available on Enterprise+ plans. For more information, see our [W-9 form](/billing/w-9) or [contact sales](/contact-sales).
+
+## What happens after your trial?
+
+- **If you subscribe**: Your subscription begins immediately, and you'll continue with uninterrupted access to all features.
+- **If you don't subscribe**: Your trial will end after 30 days. You can export your data before the trial expires, or contact us if you need more time to evaluate.
+
+## Frequently asked questions
+
+### How long is the free trial?
+
+The free trial lasts for 30 days from the date you create your organization. During this time, you have full access to all features and capabilities.
+
+### Do I need a credit card to start the trial?
+
+No, you don't need a credit card to start your free trial. You only need to provide payment information when you're ready to subscribe.
+
+### Can I extend my trial period?
+
+If you need more time to evaluate Redocly, please [contact our sales team](/contact-sales) and we'll be happy to discuss extending your trial.
+
+### What happens to my data if I don't subscribe?
+
+You can export your data before your trial expires. If you need help exporting your data, [contact support](/contact-us).
+
+### Can I change plans after subscribing?
+
+Yes, you can upgrade or change your plan at any time from the Billing page. Changes take effect immediately, and billing is prorated accordingly.
+
+### What payment methods do you accept?
+
+We accept all major credit cards. For Enterprise+ plans, we also offer invoice payments (check or wire transfer). See our [W-9 form](/billing/w-9) for invoice payment details.
+
+### Can multiple people manage billing?
+
+Yes, you can invite team members to your organization and assign them billing permissions. This allows others to manage subscriptions and billing on your behalf.
+
+### What's the difference between monthly and annual billing?
+
+Annual billing offers cost savings compared to monthly billing. Both plans include the same features—the only difference is the billing frequency and total cost.
+
+### Do you offer discounts for annual plans?
+
+Yes, annual plans are priced at a discount compared to monthly plans. Check our [pricing page](/pricing) for current rates and savings.
+
+### I'm having trouble signing up. What should I do?
+
+If you encounter any issues during signup, please [contact our support team](/contact-us) and we'll help you get started.
+
+### What's a seat/user?
+
+A user is someone with a Redocly account, whether they log in through the Redocly login provider or your own identity provider with single-sign-on (SSO).
+
+Seats count for users who have the OWNER, MEMBER, or COMMITTER roles. Additional roles such as BILLING and VIEWER are users that do not count towards your seat limits.
+
+### Do you charge for readers?
+
+We do not charge for readers. We call those roles viewers.
+
+### Why do you charge for contributors?
+
+We've gone to great lengths to make it easier to contribute. This includes meeting developers where they are, in their IDEs and Git tools.
+
+At the same time, others can join in a web-based experience with a Webview and visual review tool. We've put a lot of time and effort into the project, and charge based on actual contributions.
+
+### What happens if we hit a usage limit?
+
+Budgets are set for metered items and usage limits are part of your paid-in-advance order configurations. This prevents any surprises on your billing statements.
+
+- **Seats**: Once the project seats purchased is reached, you cannot invite another user. In the case that you use SSO with JIT sign up, the user cannot login successfully until additional seats are purchased. Seats are billed in advance.
+- **Projects**: Your plan includes a certain number of projects. Once you reach that limit, you cannot create any additional projects unless you purchase additional projects. Projects are purchased in advance.
+- **Pages**: Each route in your project website counts as a page. When you reach your page limit as set by your budget, no additional deployments are possible until you reduce your limit to at or below the allowed number of pages (or increase your budget).
+
+### Can I set a budget for metered items?
+
+There is one metered item: pages.
+
+Your plan includes fair usage and 80% of customers should incur no additional costs. Additional metered usage can be restricted by setting a monthly budget in the billing center.
+
+### Why do you charge for extra pages?
+
+Pages in a project affect the resources we allocate to host your project. Unlike Redocly of the past, we run your project as a server which allows for amazingly rich user experiences and a lot of extensibility not available in a static site. This in turn consumes extra memory and CPU to run and grows as the number of pages grow. Fortunately, we also found that as the number of pages grow the value to you and your customers also grows. Paying for extra pages is not a penalty. We rather think of it as a win-win.
+
+### How do I estimate the cost?
+
+To make estimations for your project please visit the [pricing calculator page](/calculator).
+
+## Need help?
 
-Paying by invoice is only available on the Enterprise+ plans.
+- **Questions about plans and pricing?** Visit our [pricing page](/pricing)
+- **Need to contact sales?** [Contact our sales team](/contact-sales)
+- **General support questions?** [Contact support](/contact-us)
+- **Invoice payment information?** See our [W-9 form](/billing/w-9)