Intercept hateful / unfitting queries

**As a** store owner
**I need** a function to intercept any improper user query
**So that** user are scolded for their improper messages

### Details and Assumptions:
*   [document what you know]

### Acceptance Criteria:
**Given** [some context]
**When** [certain action is taken]
**Then** [the outcome of action is observed]
