Does not start on Debian

[mokilcde]

Search before asking

• I had searched in the issues and found no similar issues.

Operating System

• macOS
• Windows
• Linux

Operating System Version

Debian GNU/Linux forky/sid

It happens on the web browser too?

No, it just happens on the Desktop app

Rocket.Chat Desktop App Version

4.10.1

Rocket.Chat Server Version

7.13.1

Describe the bug

Desktop app does not longer start as it do on 4.9.2

Using Gnome 49 with wayland.

How to Reproduce

1. Download the deb package for 4.10.1 from this side
2. Install version
3. Starting it with /opt/Rocket.Chat/rocketchat-desktop

Describe your Expected behavior

It works with 4.9.2 and I wish that it do the same on a newer version

Anything else

console log

[16519:1213/074900.139523:ERROR:media/gpu/vaapi/vaapi_wrapper.cc:1631] vaInitialize failed: unknown libva error
[16475:1213/074900.204586:ERROR:content/browser/gpu/gpu_process_host.cc:999] GPU process exited unexpectedly: exit_code=11
[16578:1213/074900.294367:ERROR:media/gpu/vaapi/vaapi_wrapper.cc:1631] vaInitialize failed: unknown libva error
[16475:1213/074900.339559:ERROR:content/browser/gpu/gpu_process_host.cc:999] GPU process exited unexpectedly: exit_code=11
[16609:1213/074900.474974:ERROR:media/gpu/vaapi/vaapi_wrapper.cc:1631] vaInitialize failed: unknown libva error
[16475:1213/074900.542487:ERROR:content/browser/gpu/gpu_process_host.cc:999] GPU process exited unexpectedly: exit_code=11
[16639:1213/074900.588514:ERROR:media/gpu/vaapi/vaapi_wrapper.cc:1631] vaInitialize failed: unknown libva error
[16639:1213/074900.635331:ERROR:ui/base/x/x11_software_bitmap_presenter.cc:147] XGetWindowAttributes failed for window 1
[bugsnag] Loaded!
[16639:1213/074900.948665:ERROR:ui/base/x/x11_software_bitmap_presenter.cc:147] XGetWindowAttributes failed for window 2
Application initialization completed successfully
[16475:1213/074901.700999:ERROR:content/browser/browser_main_loop.cc:288] Gtk: gtk_widget_get_scale_factor: assertion 'GTK_IS_WIDGET (widget)' failed
[16475:1213/074901.778178:ERROR:base/nix/mime_util_xdg.cc:139] Invalid mime.cache file does not contain null prior to ALIAS_LIST_OFFSET=44
[16475:1213/074901.927225:ERROR:crypto/nss_util.cc:346] After loading Root Certs, loaded==false: NSS error code: -8018
Permission request notifications {
  isMainFrame: true,
  requestingUrl: 'https://chat.example.org/direct/HTQWJMzfyykZmHYKLuMPdxHQCNFKSMqfNu'
}
Permission request notifications {
  isMainFrame: true,
  requestingUrl: 'https://chat.example.org/direct/HTQWJMzfyykZmHYKLuMPdxHQCNFKSMqfNu'
}
Permission request notifications {
  isMainFrame: true,
  requestingUrl: 'https://chat.example.org/direct/HTQWJMzfyykZmHYKLuMPdxHQCNFKSMqfNu'
}
Permission request notifications {
  isMainFrame: true,
  requestingUrl: 'https://chat.example.org/direct/HTQWJMzfyykZmHYKLuMPdxHQCNFKSMqfNu'
}
Permission request notifications {
  isMainFrame: true,
  requestingUrl: 'https://chat.example.org/direct/HTQWJMzfyykZmHYKLuMPdxHQCNFKSMqfNu'
}
Permission request notifications {
  isMainFrame: true,
  requestingUrl: 'https://chat.example.org/direct/HTQWJMzfyykZmHYKLuMPdxHQCNFKSMqfNu'
}
Permission request notifications {
  isMainFrame: true,
  requestingUrl: 'https://chat.example.org/direct/HTQWJMzfyykZmHYKLuMPdxHQCNFKSMqfNu'
}
[bugsnag] 1 session(s) reported

Are you willing to submit a code contribution?

• Yes, I am willing to submit a Pull Request!

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🔗 Similar Issues

Possible Duplicates

• ISSUE-3154

Related Issues

• Crash after update snap to 4.10.0 #3154

🔗 Related PRs

#3159 - fix: Add Linux ozone platform switch for improved compatibility [merged]

👤 Suggested Assignees

• mcwnuq
• jeanfbrito

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[mokilcde]

The fix in version 4.10.1 does not resolve the problem. It does not crash. It run in the background and seems to have problems with libva (2.22.0)

[BSerpent86]

Does not start on Arch, too.
KDE Plasma 6.5.4 with wayland.
4.10.0 still works, only 4.10.1 is broken

[461700:1213/201735.128193:ERROR:content/browser/gpu/gpu_process_host.cc:999] GPU process exited unexpectedly: exit_code=139
[461700:1213/201735.550508:ERROR:gpu/ipc/client/command_buffer_proxy_impl.cc:128] ContextResult::kTransientFailure: Failed to send GpuControl.CreateCommandBuffer.
[461700:1213/201735.550766:ERROR:content/browser/gpu/gpu_process_host.cc:999] GPU process exited unexpectedly: exit_code=139
[461700:1213/201735.986150:ERROR:content/browser/gpu/gpu_process_host.cc:999] GPU process exited unexpectedly: exit_code=139
[462123:1213/201736.043285:ERROR:ui/base/x/x11_software_bitmap_presenter.cc:147] XGetWindowAttributes failed for window 1
[462123:1213/201736.056063:ERROR:ui/base/x/x11_software_bitmap_presenter.cc:147] XGetWindowAttributes failed for window 2

[addiesh]

I am having the same issues as @BSerpent86 with similar output. Running the appimage on Arch Linux, app version 4.10.1, on GNOME desktop:

[480710:1213/235412.295082:ERROR:content/browser/gpu/gpu_process_host.cc:999] GPU process exited unexpectedly: exit_code=139
[480710:1213/235413.103165:ERROR:content/browser/gpu/gpu_process_host.cc:999] GPU process exited unexpectedly: exit_code=139
[480710:1213/235413.922782:ERROR:content/browser/gpu/gpu_process_host.cc:999] GPU process exited unexpectedly: exit_code=139
[481284:1213/235414.111890:ERROR:ui/base/x/x11_software_bitmap_presenter.cc:147] XGetWindowAttributes failed for window 1
[bugsnag] Loaded!
[481284:1213/235414.546607:ERROR:ui/base/x/x11_software_bitmap_presenter.cc:147] XGetWindowAttributes failed for window 2

and the window is invisible.

[supertico]

Does not start on Fedora 43 KDE since yesterday (after latest update in fedora)
seems to be connected with previous reports.
KDE Plasma 6.5.4 with wayland, XE driver.

the app starts and there's the app button on the taskbar, but get immediate crash notification. The button still remains on the bar as if the app is running.

flatpak run chat.rocket.RocketChat 25s 12:41:50

[2:1214/124941.736815:ERROR:dbus/bus.cc:408] Failed to connect to the bus: Failed to connect to socket /run/dbus/system_bus_socket: No such file or directory
MESA: warning: Support for this platform is experimental with Xe KMD, bug reports may be ignored.
LaunchProcess: failed to execvp:
xdg-settings
MESA: warning: Support for this platform is experimental with Xe KMD, bug reports may be ignored.
[2:1214/124942.197939:ERROR:dbus/bus.cc:408] Failed to connect to the bus: Failed to connect to socket /run/dbus/system_bus_socket: No such file or directory
[2:1214/124942.197965:ERROR:dbus/bus.cc:408] Failed to connect to the bus: Failed to connect to socket /run/dbus/system_bus_socket: No such file or directory
MESA: warning: Support for this platform is experimental with Xe KMD, bug reports may be ignored.
MESA: warning: Support for this platform is experimental with Xe KMD, bug reports may be ignored.
[2:1214/124942.544729:ERROR:content/browser/gpu/gpu_process_host.cc:999] GPU process exited unexpectedly: exit_code=139
MESA: warning: Support for this platform is experimental with Xe KMD, bug reports may be ignored.
MESA: warning: Support for this platform is experimental with Xe KMD, bug reports may be ignored.
[2:1214/124942.891910:ERROR:content/browser/gpu/gpu_process_host.cc:999] GPU process exited unexpectedly: exit_code=139
MESA: warning: Support for this platform is experimental with Xe KMD, bug reports may be ignored.
MESA: warning: Support for this platform is experimental with Xe KMD, bug reports may be ignored.
[2:1214/124943.218055:ERROR:content/browser/gpu/gpu_process_host.cc:999] GPU process exited unexpectedly: exit_code=139
MESA: warning: Support for this platform is experimental with Xe KMD, bug reports may be ignored.
MESA: warning: Support for this platform is experimental with Xe KMD, bug reports may be ignored.
[169:1214/124943.280926:ERROR:ui/base/x/x11_software_bitmap_presenter.cc:147] XGetWindowAttributes failed for window 1
[bugsnag] Loaded!
[169:1214/124943.300097:ERROR:ui/base/x/x11_software_bitmap_presenter.cc:147] XGetWindowAttributes failed for window 2
[2:1214/124943.923589:ERROR:dbus/bus.cc:408] Failed to connect to the bus: Failed to connect to socket /run/dbus/system_bus_socket: No such file or directory
[2:1214/124943.923624:ERROR:dbus/bus.cc:408] Failed to connect to the bus: Failed to connect to socket /run/dbus/system_bus_socket: No such file or directory
[2:1214/124943.923638:ERROR:dbus/bus.cc:408] Failed to connect to the bus: Failed to connect to socket /run/dbus/system_bus_socket: No such file or directory
Application initialization completed successfully

flatpak run --env=DISABLE_GPU=1 chat.rocket.RocketChat 12:40:06

[2:1214/124125.116533:ERROR:dbus/bus.cc:408] Failed to connect to the bus: Failed to connect to socket /run/dbus/system_bus_socket: No such file or directory
MESA: warning: Support for this platform is experimental with Xe KMD, bug reports may be ignored.
LaunchProcess: failed to execvp:
xdg-settings
MESA: warning: Support for this platform is experimental with Xe KMD, bug reports may be ignored.
[2:1214/124125.610575:ERROR:dbus/bus.cc:408] Failed to connect to the bus: Failed to connect to socket /run/dbus/system_bus_socket: No such file or directory
[2:1214/124125.610595:ERROR:dbus/bus.cc:408] Failed to connect to the bus: Failed to connect to socket /run/dbus/system_bus_socket: No such file or directory
MESA: warning: Support for this platform is experimental with Xe KMD, bug reports may be ignored.
MESA: warning: Support for this platform is experimental with Xe KMD, bug reports may be ignored.
[2:1214/124125.971164:ERROR:content/browser/gpu/gpu_process_host.cc:999] GPU process exited unexpectedly: exit_code=139
MESA: warning: Support for this platform is experimental with Xe KMD, bug reports may be ignored.
MESA: warning: Support for this platform is experimental with Xe KMD, bug reports may be ignored.
[2:1214/124126.313301:ERROR:content/browser/gpu/gpu_process_host.cc:999] GPU process exited unexpectedly: exit_code=139
MESA: warning: Support for this platform is experimental with Xe KMD, bug reports may be ignored.
MESA: warning: Support for this platform is experimental with Xe KMD, bug reports may be ignored.
[2:1214/124126.655851:ERROR:content/browser/gpu/gpu_process_host.cc:999] GPU process exited unexpectedly: exit_code=139
MESA: warning: Support for this platform is experimental with Xe KMD, bug reports may be ignored.
MESA: warning: Support for this platform is experimental with Xe KMD, bug reports may be ignored.
[163:1214/124126.724556:ERROR:ui/base/x/x11_software_bitmap_presenter.cc:147] XGetWindowAttributes failed for window 1
[bugsnag] Loaded!
[163:1214/124127.000446:ERROR:ui/base/x/x11_software_bitmap_presenter.cc:147] XGetWindowAttributes failed for window 2
[2:1214/124127.614795:ERROR:dbus/bus.cc:408] Failed to connect to the bus: Failed to connect to socket /run/dbus/system_bus_socket: No such file or directory
[2:1214/124127.614825:ERROR:dbus/bus.cc:408] Failed to connect to the bus: Failed to connect to socket /run/dbus/system_bus_socket: No such file or directory
[2:1214/124127.614834:ERROR:dbus/bus.cc:408] Failed to connect to the bus: Failed to connect to socket /run/dbus/system_bus_socket: No such file or directory
Application initialization completed successfully

[NBoumakis]

This could be related? electron/electron#48321

[kionez]

This could be related? electron/electron#48321

I think is related with the latest electron and Wayland: in my Arch desktop launching with electron39 the window is invisible, but launching with an older version (such as electron37) it works as expected.
The only way to make it work with electron39 is launching it with XDG_SESSION_TYPE=x11

[l-uuz]

Same problem here with RocketChat 4.10.1 (from Flatpak) on Debian 13.2 with KDE KDE Plasma 6.3.6.

[EnercoopJNE]

Yes still happening with 4.10.1 on Wayland (X11 OK though) with Gnome 43.9 (Debian 12)

[jeanfbrito]

Just to tell you guys, I'm working to fix this. For now you can force to run with x11. As I'm seeing, it will what I will do in the app, because Electron dont works well with wayland yet.

[jeanfbrito]

You can try this build if you want: #3162 (comment)
I'm trying to make a recovering mecanism for crashings but in wayland it simple stops the rendering process without crashing.
As I'm developing in a VM, I dont have a real GPU, so I will need to find a real machine to install Fedora and see how it will work too.

[mokilcde]

Works for me.
Thank you for that

[juliencognito]

Problem solved thanks to your rocketchat-4.10.2-linux-amd64.deb version, which also works for me.
FYI, the previous version 4.10.1 did not work with either deb or flatpak for me (Debian Trixie).