get-support-c6ebd58.md

Get Support

If you have questions or encounter an issue while working with the SAP Credential Store service, you can address them in the relevant SAP support channels:

• SAP for Me
• SAP Support Portal
• SAP Community: SAP Credential Store

Check Platform Status

Region	Action	More Information
AWS, Azure, GCP	Visit: SAP Trust Center	You can check the availability: By service – on the Cloud Status tab page By region – on the Data Center tab page
China (Shanghai)	Check: https://status.cn40.platform.sapcloud.cn/
Government Cloud (US)	See email	Planned downtimes and outage communication are sent through e-mail to the initial administrator of your global account.

Create a Support Incident

1. Log in to SAP Support Portal.
2. Choose Get Support. The Services and Support dashboard opens in your personal SAP for Me platform.
3. Choose Report New Issue and select the relevant customer name.
4. For Component, enter: BC-CP-CF-SEC-CPG
5. Fill in the mandatory fields.
6. Explain your problem. We recommend including the following information in the incident:
   • Region information. See Discovery Center: SAP Credential Store.
   • Global account
   • Cloud Foundry or Kyma space
   • URL of the page where the incident or error occurs
   • The steps or clicks used to replicate the error
   • Screenshots, videos, or the code entered

See also: Get Support Application