- Update CONTRIBUTING.md file and added more details

Author: paschmann

CONTRIBUTING.md

@@ -1,15 +1,76 @@
+
+# Contributing to application support center
+
+Thank you for your interest in contributing to application support center.
+
+There are many ways in which you can contribute beyond writing code. The goal of this document is to provide a high-level overview of how you can get involved.
+
+## Asking Questions
+
+Have a question? Please create an issue and tag it appropriately. Your well-worded question will serve as a resource to others searching for help.
+
 ## Code of Conduct
 
 This project and everyone participating in it is governed by the [Code of Conduct](CODE_OF_CONDUCT.md). By participating, you are expected to uphold this code. Please report unacceptable behavior to [paul.aschmann@sap.com](mailto:paul.aschmann@sap.com).
 
 ## Report Issues
 
-To report an bug, or make a feature suggestion, please use the Issues section of this repository.
+To report a bug or make a feature suggestion, please use the Issues section of this repository. Here's how you can make reporting your issue as effective as possible.
+
+
+### Look For an Existing Issue
+
+Before you create a new issue, please search in [open issues](https://https://github.com/SAP/application-support-center/issues) to see if the issue or feature request has been created already. We have listed some "big ideas" in the [projects section](https://github.com/SAP/application-support-center/projects) of GitHub.
+
+If you find your issue already exists, make relevant comments and add your [reaction](https://github.com/blog/2119-add-reactions-to-pull-requests-issues-and-comments). Use a reaction in place of a "+1" comment:
+
+* 👍 - upvote
+* 👎 - downvote
+
+If you cannot find an existing issue that describes your bug or feature, create a new issue using the guidelines below.
+
+### Writing Good Bug Reports and Feature Requests
+
+File a single issue per problem and feature request. Do not enumerate multiple bugs or feature requests in the same issue.
+
+Please do not add your issue as a comment to an existing issue unless it's for the identical input. Many issues look similar but have different causes.
+
+The more information you can provide, the more likely someone will be successful at reproducing the issue and finding a fix.
+
+Please include the following with each issue:
+
+* Your operating system
+
+* Browser and version
+
+* Reproducible steps (1... 2... 3...) that cause the issue
+
+* What you expected to see, versus what you actually saw
+
+* Images, animations, or a link to a video showing the issue occurring
+
+* A code snippet that demonstrates the issue or a link to a code repository the developers can easily pull down to recreate the issue locally
+
+* Errors from the Dev Tools Console (open from the menu: Help > Toggle Developer Tools)
+
+### Final Checklist
+
+Please remember to do the following:
+
+* [ ] Search the issue repository to ensure your report is a new issue
+
+* [ ] Recreate the issue
+
+* [ ] Simplify your code around the issue to better isolate the problem
 
 ## Contribute Code
 
-We welcome external contributions, please fork the code and submit a pull request. Please note: for legal reasons we request that contributers accept a DCO - Please see below.
+We welcome external contributions. Please fork the code and submit a pull request. Please note: for legal reasons, and we request that contributors accept a DCO - Please see below.
 
 ## Developer Certificate of Origin (DCO)
 
-Due to legal reasons, contributors will be asked to accept a DCO before they submit the first pull request to this projects, this happens in an automated fashion during the submission process. SAP uses [the standard DCO text of the Linux Foundation](https://developercertificate.org/).
+Due to legal reasons, contributors will be asked to accept a DCO before submitting the first pull request to this project. This happens in an automated fashion during the submission process. SAP uses [the standard DCO text of the Linux Foundation](https://developercertificate.org/).
+
+## Thank You!
+
+Your contributions to open source, large or small, make great projects like this possible. Thank you for taking the time to contribute.