Plugin unresponsive after installation

[gitlik]

I can install the plugin and I see the contents. I can change the icon … but that's about it. Links are not clickable, no contents is loaded anywhere.

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Ventura, Intel i7, 24GB RAM

[SENTINELITE]

@gitlik can you ensure you don't have a VPN/firewall/Adblocker on?

If it works without those on, this is a known issue...

If that doesn't do the trick, can you run through these Property Inspector debugging steps & report back here?

Thanks!

[ThrashinVictim]

Is there a way to whitelist it via adblocker (I use adguard).

[SENTINELITE]

@ThrashinVictim Hm. Not that I know of. It looks like adguard uses EasyList, which strictly blocks Sentry (An error monitoring tool) It's kind of a complicated thing.

I'll see what I can do about it for build 4 of V2, which is currently in early access via the Discord. That'll be ~July 15th!

[jnozzi]

Can confirm this is a problem. I unblocked sentry-cdn from pfSense/pfBlocker and it mostly works. For a little while. Then it seems to stop again (flashing caution icon for a few seconds on press, or the plugin's UI in the editor shows "Kilo_one" or something error and asks to restart Stream Deck software). Is there some reason it won't work if Sentry can't be reached?

[SENTINELITE]

Hey, @jnozzi!

Curious if that's something else. Kilo_one was an overarching frontend UI error message. As such, without the logs I can't be sure what the problem is.

That being said, version 2 is currently in testing via the Discord. It's far more stable if you'd like to give that a chance.

Sentry is currently disabled here, too! 😅