Critical bug: adclear not working issue.

[mloh908]

Hi @Cpdavis95

I'm glad to finally able to found a critical bug problem with the adclear app.

I was having a bad times to catch up with the adclear's errors messages before 2 of them to be disappeared . an attempt to capturing many errors messages popping up from the adclear app was a bit difficult . 😅

steps instructions to replicate the issue are 👍

1. Go to settings >app>app">adclear
2. Storage >clear cache >clear data (make sure to clears both. Then close the settings
3. Go to adclear app and open it.
4. In the welcome screen. Click on accept.
5. In the next screen. Click on continue.
6. In the next screen. Click on configure.
7. Close the adclear app here.(don't click on let's go)
8. Go to Samsung internet web browser and open it.
9. Go to Samsung internet settings >adblocker. You'll be able to replicate the first 'not working' bug.
10. Go to browsing The YouTube or any websites. You'll probably be able to found the other error message.
11. Make sure to refresh the page so many times to be able to got the third of the error message.

Just in case you need more details information.
My phone information 👍

Huawei STK-L21.

Android version is 12

Happy hunt 😎

[mloh908]

Screenshot # 1

Screenshot # 2

Screenshot # 3

[mloh908]

I do type those messages manually as in replies.

adclear content blocker not working.

adclear content blocker isn't working properly. Open it from the app screen to see what went wrong.

open it from the app screen to see what went wrong. If you still having problem. Contact the developer for help

[mloh908]

BTW : the bug tracker is disabled and I can't post anything in that section.

[Cpdavis95]

Thank you for the detailed bug report and the thorough steps to reproduce! We really appreciate the effort you put into capturing this issue!

We've been investigating the issue using your reproduction steps, but unfortunately we haven't been able to replicate the "not working" bug locally on our test devices. We're continuing to investigate and will keep you updated.

Thanks again for taking the time to report this in such detail!

[mloh908]

Thank @Cpdavis95

I can post a video if needed for the same errors messages.

I can also make another video for how to clearing the cache and data and how to go thorough configured of the adclear app.

Let me know if whether I need to posts videos here.