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@@ -143,12 +157,12 @@ <h2>The Experience: Storyboards & User Flows</h2>
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<h3>Storyboard: A Visual Narrative</h3>
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<p><strong>This storyboard follows our persona, Mohammed, demonstrating his journey from initial anxiety to final empowerment.</strong></p>
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<divclass="storyboard-grid">
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<divclass="storyboard-panel"><divclass="image-placeholder">1. The Problem</div><divclass="caption">Mohammed feels chest tightness but hesitates to call for help due to the language barrier.</div></div>
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<divclass="storyboard-panel"><divclass="image-placeholder">2. The Solution</div><divclass="caption">He opens HealthGuide QC and is relieved to find an Arabic language option.</div></div>
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<divclass="storyboard-panel"><divclass="image-placeholder">3. The Interaction</div><divclass="caption">He nervously types his symptoms into the clean, simple interface.</div></div>
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<divclass="storyboard-panel"><divclass="image-placeholder">4. The Result</div><divclass="caption">The AI provides a clear recommendation and a confidence score, building his trust.</div></div>
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<divclass="storyboard-panel"><divclass="image-placeholder">5. The Action</div><divclass="caption">He follows the advice and uses the app to locate a recommended walk-in clinic nearby.</div></div>
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<divclass="storyboard-panel"><divclass="image-placeholder">6. The Outcome</div><divclass="caption">With a clear plan, Mohammed feels confident and in control of his health situation.</div></div>
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<divclass="storyboard-panel"><divclass="image-placeholder">1. Symptom Onset</div><divclass="caption">Mohammed feels chest tightness but hesitates to call for help due to the language barrier.</div></div>
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<divclass="storyboard-panel"><divclass="image-placeholder">2. Seeking Help</div><divclass="caption">He opens HealthGuide QC and is relieved to find an Arabic language option.</div></div>
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<divclass="storyboard-panel"><divclass="image-placeholder">3. AI Interaction</div><divclass="caption">He nervously types his symptoms into the clean, simple interface.</div></div>
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<divclass="storyboard-panel"><divclass="image-placeholder">4. Receiving Advice</div><divclass="caption">The AI provides a clear recommendation and a confidence score, building his trust.</div></div>
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<divclass="storyboard-panel"><divclass="image-placeholder">5. Taking Action</div><divclass="caption">He follows the advice and uses the app to locate a recommended walk-in clinic nearby.</div></div>
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<divclass="storyboard-panel"><divclass="image-placeholder">6. Outcome</div><divclass="caption">With a clear plan, Mohammed feels confident and in control of his health situation.</div></div>
<p><strong>Our design principles and user research were synthesized into a final set of functional requirements.</strong> This list serves as a summary of the core features the HealthGuide QC application must provide to be successful.</p>
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<ulclass="requirements-list">
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<li><strong>Multilingual Support:</strong> The user must be able to interact with the application in English, French, and Arabic.</li>
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<li><strong>Transparent AI:</strong> Every recommendation must be accompanied by a confidence score and links to medical sources.</li>
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<li><strong>Human-in-the-Loop:</strong> The user must always have a clear, accessible option to connect with a human nurse (e.g., 811).</li>
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<li><strong>Actionable Next Steps:</strong> The application must provide clear, location-aware directions to appropriate healthcare facilities.</li>
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<li><strong>Data Privacy:</strong> User data must be handled securely and transparently, in accordance with Canadian privacy laws.</li>
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</ul>
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</section>
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<sectionid="evidence" class="section">
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<h2>The Foundation: Evidence of User Research</h2>
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