Merge pull request #408 from sylviachency/master

fix "talk to ppl" issue

Author: Oceania2018

src/Infrastructure/BotSharp.Core/Routing/Handlers/HumanInterventionNeededHandler.cs

@@ -6,7 +6,7 @@ public class HumanInterventionNeededHandler : RoutingHandlerBase, IRoutingHandle
 {
     public string Name => "human_intervention_needed";
 
-    public string Description => "Reach out to human being, customer service or customer representative.";
+    public string Description => "Reach out to human customer service.";
 
     public List<ParameterPropertyDef> Parameters => new List<ParameterPropertyDef>
     {

src/Infrastructure/BotSharp.Core/data/agents/01fcc3e5-9af7-49e6-ad7a-a760bd12dc4a/templates/planner_prompt.naive.liquid

@@ -10,5 +10,5 @@ Expected user goal agent is {{ expected_user_goal_agent }}.
 {%- else -%}
 User goal agent is inferred based on user initial request.
 {%- endif %}
-If user wants to speak to customer service, use function human_intervention_needed.
-If user wants to or is processing with a specific task that can be handled by agents, respond in appropriate output format defined to let proper agent to handle the task.
+If user wants to speak to human customer service, use function human_intervention_needed.
+If user wants to or is processing with a specific task that can be handled by agents, respond in appropriate output format defined to let proper agent to handle the task.