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I am worried that fresh installation is not possible, because client will lost all alerts what are there now, also also all assets are already connected via elastagents.

You could try a fresh installation on a separate machine (perhaps just a VM) and then compare the two systems side-by-side to help pinpoint what is wrong with your production system.

Wouldn't it be possible to order a service intervention, only for this problem?

I'm not sure what you're asking here. We do offer paid support options if that's what you're asking:
https://securityonionsolutions.com/support

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@dougburks
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@oliverhavrila
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@dougburks
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Answer selected by oliverhavrila
@keis3cker
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