Failed to Update Agents via Fleet

[stormdosertao]

Version

2.4.120

Installation Method

Cloud image (Amazon, Azure, Google)

Description

configuration

Installation Type

Distributed

Location

cloud

Hardware Specs

Exceeds minimum requirements

CPU

4

RAM

64G

Storage for /

1T

Storage for /nsm

10TB

Network Traffic Collection

other (please provide detail below)

Network Traffic Speeds

Less than 1Gbps

Status

Yes, all services on all nodes are running OK

Salt Status

No, there are no failures

Logs

No, there are no additional clues

Detail

Hello guys,

Environment information:

Environment Information:

Version: 2.4.120
Environment: Cloud
Setup: Distributed

I am experiencing an issue when trying to update one of the agents via Fleet.

When attempting to update, I am receiving the following message:

2:39:18.635
elastic_agent
[elastic_agent][error] checkin retry loop was stopped
22:39:28.034
elastic_agent
[elastic_agent][info] Upgrade Watcher started
22:39:28.070
elastic_agent
[elastic_agent][info] exiting, lock already exists
22:39:32.239
elastic_agent
[elastic_agent][error] Spawned new component fleet-server-so-manager_elasticsearch: elastic-agent must be bootstrapped with a fleet-server; re-install or re-enroll with --fleet-server-* options
22:39:32.239
elastic_agent
[elastic_agent][error] Spawned new unit fleet-server-so-manager_elasticsearch-fleet-server-fleet_server-484755a0-4d24-11ee-bd18-b749bbec5843: elastic-agent must be bootstrapped with a fleet-server; re-install or re-enroll with --fleet-server-* options
22:39:32.239
elastic_agent
[elastic_agent][error] Spawned new unit fleet-server-so-manager_elasticsearch: elastic-agent must be bootstrapped with a fleet-server; re-install or re-enroll with --fleet-server-* options
22:40:05.503
elastic_agent
[elastic_agent][error] Spawned new component fleet-server-so-manager_elasticsearch: input not supported
22:40:05.504
elastic_agent
[elastic_agent][error] Spawned new unit fleet-server-so-manager_elasticsearch: input not supported
22:40:05.504
elastic_agent
[elastic_agent][error] Spawned new unit fleet-server-so-manager_elasticsearch-fleet-server-fleet_server-484755a0-4d24-11ee-bd18-b749bbec5843: input not supported

All my agents are on version 8.14.3. I have already tried updating to the same version and to others, such as 8.10.4, but we always receive the same error message.

Has anyone encountered this issue before? Could you share any tips? Is it safe to follow the output suggestion? Is there a risk of losing all my integrations follow this path?

Note: Although I am unable to update, everything is still working normally so far.

Thanks !

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[reyesj2]

That unhealthy agent, why is it in the fleet server agent policy? It should be in so-grid-nodes_general

Try switching it to the new policy and watch for any change in health

[stormdosertao]

Hello @reyesj2

Well, now, I think I change but I don't remeber...

your help Works!

Thank you very much!