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marquezomarquezo
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Merge pull request #126 from ServiceNow/scratch/add-create-incident-tasks
add incident tasks with custom goal
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‎src/browsergym/workarena/data_files/task_configs/create_workspace_incident_task.json‎

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@@ -115,5 +115,260 @@
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"short_description": "Reset my password",
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"business_impact": "trivial reset password"
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}
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},
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{
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"goal": "In the Service Operations workspace, create a {urgency} urgency child incident under {parent_incident}. The incident should be opened for {caller_id} under the {category} category and the short description should say that {short_description}",
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"fields": {
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"assignment_group": "Assignment group",
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"business_impact": "Business impact",
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"business_service": "Service",
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"caller_id": "Caller",
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"category": "Category",
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"caused_by": "Caused by Change",
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"close_code": "Resolution code",
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"close_notes": "Resolution notes",
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"cmdb_ci": "Configuration item",
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"contact_type": "Channel",
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"description": "Description",
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"impact": "Impact",
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"knowledge": "Knowledge",
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"number": "Number",
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"parent_incident": "Parent Incident",
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"problem_id": "Problem",
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"resolved_by": "Resolved by",
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"rfc": "Change Request",
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"service_offering": "Service offering",
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"short_description": "Short description",
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"urgency": "Urgency",
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"work_notes": "Work notes"
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},
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"task_fields": [
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"caller_id",
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"urgency",
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"category",
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"short_description",
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"parent_incident"
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],
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"template_record": {
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"caller_id": "Owen Sparacino",
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"urgency": "3 - Low",
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"category": "Inquiry / Help",
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"short_description": "he can't locate the Weather Bug icon on his desktop",
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"parent_incident": "INC0000029"
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}
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},
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{
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"goal": "In the Service Operations workspace, create a {urgency} urgency child incident under {parent_incident}. The incident should be opened for {caller_id} under the {category} category and the short description should say that {short_description}",
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"fields": {
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"assignment_group": "Assignment group",
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"business_impact": "Business impact",
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"business_service": "Service",
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"caller_id": "Caller",
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"category": "Category",
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"caused_by": "Caused by Change",
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"close_code": "Resolution code",
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"close_notes": "Resolution notes",
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"cmdb_ci": "Configuration item",
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"contact_type": "Channel",
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"description": "Description",
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"impact": "Impact",
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"knowledge": "Knowledge",
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"number": "Number",
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"parent_incident": "Parent Incident",
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"problem_id": "Problem",
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"resolved_by": "Resolved by",
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"rfc": "Change Request",
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"service_offering": "Service offering",
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"short_description": "Short description",
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"urgency": "Urgency",
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"work_notes": "Work notes"
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},
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"task_fields": [
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"caller_id",
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"urgency",
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"category",
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"short_description",
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"parent_incident"
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],
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"template_record": {
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"caller_id": "Genevieve Kekiwi",
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"urgency": "2 - Medium",
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"category": "Inquiry / Help",
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"short_description": "she is unable to send and receive emails",
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"parent_incident": "INC0000049"
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}
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},
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{
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"goal": "In the Service Operations workspace, create a {urgency} urgency child incident under {parent_incident}. The incident should be opened for {caller_id} under the {category} category and the short description should say that {short_description}",
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"fields": {
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"assignment_group": "Assignment group",
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"business_impact": "Business impact",
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"business_service": "Service",
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"caller_id": "Caller",
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"category": "Category",
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"caused_by": "Caused by Change",
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"close_code": "Resolution code",
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"close_notes": "Resolution notes",
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"cmdb_ci": "Configuration item",
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"contact_type": "Channel",
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"description": "Description",
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"impact": "Impact",
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"knowledge": "Knowledge",
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"number": "Number",
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"parent_incident": "Parent Incident",
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"problem_id": "Problem",
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"resolved_by": "Resolved by",
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"rfc": "Change Request",
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"service_offering": "Service offering",
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"short_description": "Short description",
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"urgency": "Urgency",
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"work_notes": "Work notes"
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},
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"task_fields": [
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"caller_id",
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"urgency",
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"category",
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"short_description",
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"parent_incident"
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],
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"template_record": {
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"caller_id": "Margot Arenburg",
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"urgency": "1 - High",
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"category": "Inquiry / Help",
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"short_description": "she can't connect to Exchange",
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"parent_incident": "INC0000037"
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}
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},
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{
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"goal": "In the Service Operations workspace, create an incident for a {category} issue called in by {caller_id}: {short_description}. Set impact and urgency as {impact} and add {watch_list} to the watchlist",
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"fields": {
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"assignment_group": "Assignment group",
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"business_impact": "Business impact",
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"business_service": "Service",
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"caller_id": "Caller",
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"category": "Category",
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"caused_by": "Caused by Change",
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"close_code": "Resolution code",
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"close_notes": "Resolution notes",
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"cmdb_ci": "Configuration item",
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"contact_type": "Channel",
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"description": "Description",
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"impact": "Impact",
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"knowledge": "Knowledge",
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"number": "Number",
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"parent_incident": "Parent Incident",
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"problem_id": "Problem",
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"resolved_by": "Resolved by",
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"rfc": "Change Request",
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"service_offering": "Service offering",
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"short_description": "Short description",
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"urgency": "Urgency",
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"watch_list": "Watch list",
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"work_notes": "Work notes"
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},
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"task_fields": [
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"caller_id",
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"category",
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"impact",
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"urgency",
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"short_description",
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"watch_list"
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],
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"template_record": {
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"caller_id": "Evan Pyfrom",
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"category": "Hardware",
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"impact": "3 - Low",
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"urgency": "3 - Low",
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"short_description": "His mouse is stuttering",
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"watch_list": "Sharlene Circelli"
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}
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},
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{
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"goal": "In the Service Operations workspace, create an incident for a {category} issue called in by {caller_id}: {short_description}. Set impact and urgency as {impact} and add {watch_list} to the watchlist",
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"fields": {
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"assignment_group": "Assignment group",
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"business_impact": "Business impact",
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"business_service": "Service",
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"caller_id": "Caller",
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"category": "Category",
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"caused_by": "Caused by Change",
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"close_code": "Resolution code",
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"close_notes": "Resolution notes",
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"cmdb_ci": "Configuration item",
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"contact_type": "Channel",
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"description": "Description",
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"impact": "Impact",
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"knowledge": "Knowledge",
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"number": "Number",
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"parent_incident": "Parent Incident",
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"problem_id": "Problem",
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"resolved_by": "Resolved by",
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"rfc": "Change Request",
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"service_offering": "Service offering",
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"short_description": "Short description",
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"urgency": "Urgency",
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"watch_list": "Watch list",
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"work_notes": "Work notes"
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},
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"task_fields": [
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"caller_id",
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"category",
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"impact",
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"urgency",
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"short_description",
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"watch_list"
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],
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"template_record": {
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"caller_id": "Kennith Peto",
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"category": "Network",
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"impact": "2 - Medium",
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"urgency": "2 - Medium",
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"short_description": "The system is not accepting his new password",
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"watch_list": "Nathanial Phoenix"
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}
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},
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{
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"goal": "In the Service Operations workspace, create an incident for a {category} issue called in by {caller_id}: {short_description}. Set impact and urgency as {impact} and add {watch_list} to the watchlist",
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"fields": {
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"assignment_group": "Assignment group",
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"business_impact": "Business impact",
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"business_service": "Service",
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"caller_id": "Caller",
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"category": "Category",
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"caused_by": "Caused by Change",
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"close_code": "Resolution code",
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"close_notes": "Resolution notes",
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"cmdb_ci": "Configuration item",
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"contact_type": "Channel",
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"description": "Description",
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"impact": "Impact",
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"knowledge": "Knowledge",
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"number": "Number",
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"parent_incident": "Parent Incident",
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"problem_id": "Problem",
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"resolved_by": "Resolved by",
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"rfc": "Change Request",
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"service_offering": "Service offering",
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"short_description": "Short description",
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"urgency": "Urgency",
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"watch_list": "Watch list",
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"work_notes": "Work notes"
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},
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"task_fields": [
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"caller_id",
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"category",
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"impact",
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"urgency",
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"short_description",
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"watch_list"
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],
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"template_record": {
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"caller_id": "Mara Rineheart",
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"category": "Software",
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"impact": "1 - High",
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"urgency": "1 - High",
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"short_description": "All employee laptops in the New York office have been infected with malware",
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"watch_list": "Dude Lewbowskie"
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}
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}
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]

‎src/browsergym/workarena/tasks/form_workspace.py‎

Lines changed: 14 additions & 9 deletions
Original file line numberDiff line numberDiff line change
@@ -22,18 +22,23 @@ def setup_goal(self, page: Page) -> tuple[str, dict]:
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if self.fixed_config is None:
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self._set_required_config_attributes(config)
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self.protected_fields = self.task_fields
25-
# Generate the goal
26-
goal = (
27-
f"In the Service Operations workspace, create a new {self.table_label} with "
28-
+ prettyprint_enum(
29-
[
30-
f'a value of "{self.template_record[f]}"'
25+
26+
if "goal" in self.config:
27+
goal = self.config["goal"]
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# replace placeholders
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goal = goal.format(**self.template_record)
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else:
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goal = (
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f"In the Service Operations workspace, create a new {self.table_label} with "
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+ prettyprint_enum(
34+
[
35+
f'a value of "{self.template_record[f]}"'
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+ f' for field "{self.config["fields"][f]}"'
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for f in self.task_fields
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]
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)
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+ "."
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)
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+ "."
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)
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info = {}
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return goal, info
@@ -108,7 +113,7 @@ def validate(
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logging.info(error_msg)
109114
return (
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0,
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True,
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False, # False because we should let the agent continue trying
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error_msg,
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{"message": error_msg},
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)

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