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patricebechardpatricebechard
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Merge pull request #145 from ServiceNow/emily/add-samples-to-create-incident-goals
add samples to create_incident_goals
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‎src/browsergym/workarena/data_files/task_configs/create_workspace_incident_task.json‎

Lines changed: 180 additions & 10 deletions
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@@ -117,7 +117,7 @@
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}
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},
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{
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"goal": "In the Service Operations workspace, create a {urgency} urgency child incident under {parent_incident}. The incident should be opened for {caller_id} under the {category} category and the short description should say that {short_description}",
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"goal": "In the Service Operations workspace, create a {urgency} urgency child incident under {parent_incident}. The incident should be opened for {caller_id} under the {category} category and the short description should say '{short_description}'.",
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"fields": {
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"assignment_group": "Assignment group",
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"business_impact": "Business impact",
@@ -153,12 +153,12 @@
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"caller_id": "Owen Sparacino",
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"urgency": "3 - Low",
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"category": "Inquiry / Help",
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"short_description": "he can't locate the Weather Bug icon on his desktop",
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"short_description": "I can't locate the Weather Bug icon on my desktop",
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"parent_incident": "INC0000029"
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}
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},
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{
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"goal": "In the Service Operations workspace, create a {urgency} urgency child incident under {parent_incident}. The incident should be opened for {caller_id} under the {category} category and the short description should say that {short_description}",
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"goal": "In the Service Operations workspace, create a {urgency} urgency child incident under {parent_incident}. The incident should be opened for {caller_id} under the {category} category and the short description should say '{short_description}'.",
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"fields": {
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"assignment_group": "Assignment group",
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"business_impact": "Business impact",
@@ -194,12 +194,12 @@
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"caller_id": "Genevieve Kekiwi",
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"urgency": "2 - Medium",
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"category": "Inquiry / Help",
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"short_description": "she is unable to send and receive emails",
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"parent_incident": "INC0000049"
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"short_description": "I am unable to send and receive emails",
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"parent_incident": "INC0000032"
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}
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},
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{
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"goal": "In the Service Operations workspace, create a {urgency} urgency child incident under {parent_incident}. The incident should be opened for {caller_id} under the {category} category and the short description should say that {short_description}",
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"goal": "In the Service Operations workspace, create a {urgency} urgency child incident under {parent_incident}. The incident should be opened for {caller_id} under the {category} category and the short description should say '{short_description}'.",
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"fields": {
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"assignment_group": "Assignment group",
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"business_impact": "Business impact",
@@ -235,8 +235,90 @@
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"caller_id": "Margot Arenburg",
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"urgency": "1 - High",
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"category": "Inquiry / Help",
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"short_description": "she can't connect to Exchange",
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"parent_incident": "INC0000037"
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"short_description": "I can't connect to Exchange",
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"parent_incident": "INC0000050"
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}
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},
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{
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"goal": "In the Service Operations workspace, create a {urgency} urgency child incident under {parent_incident}. The incident should be opened for {caller_id} under the {category} category and the short description should say '{short_description}'.",
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"fields": {
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"assignment_group": "Assignment group",
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"business_impact": "Business impact",
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"business_service": "Service",
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"caller_id": "Caller",
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"category": "Category",
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"caused_by": "Caused by Change",
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"close_code": "Resolution code",
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"close_notes": "Resolution notes",
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"cmdb_ci": "Configuration item",
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"contact_type": "Channel",
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"description": "Description",
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"impact": "Impact",
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"knowledge": "Knowledge",
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"number": "Number",
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"parent_incident": "Parent Incident",
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"problem_id": "Problem",
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"resolved_by": "Resolved by",
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"rfc": "Change Request",
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"service_offering": "Service offering",
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"short_description": "Short description",
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"urgency": "Urgency",
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"work_notes": "Work notes"
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},
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"task_fields": [
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"caller_id",
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"urgency",
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"category",
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"short_description",
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"parent_incident"
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],
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"template_record": {
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"caller_id": "Aaron Lee",
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"urgency": "3 - Low",
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"category": "Inquiry / Help",
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"short_description": "I can't connect to email from my laptop",
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"parent_incident": "INC0000047"
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}
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},
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{
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"goal": "In the Service Operations workspace, create a {urgency} urgency child incident under {parent_incident}. The incident should be opened for {caller_id} under the {category} category and the short description should say '{short_description}'.",
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"fields": {
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"assignment_group": "Assignment group",
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"business_impact": "Business impact",
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"business_service": "Service",
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"caller_id": "Caller",
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"category": "Category",
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"caused_by": "Caused by Change",
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"close_code": "Resolution code",
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"close_notes": "Resolution notes",
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"cmdb_ci": "Configuration item",
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"contact_type": "Channel",
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"description": "Description",
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"impact": "Impact",
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"knowledge": "Knowledge",
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"number": "Number",
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"parent_incident": "Parent Incident",
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"problem_id": "Problem",
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"resolved_by": "Resolved by",
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"rfc": "Change Request",
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"service_offering": "Service offering",
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"short_description": "Short description",
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"urgency": "Urgency",
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"work_notes": "Work notes"
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},
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"task_fields": [
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"caller_id",
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"urgency",
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"category",
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"short_description",
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"parent_incident"
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],
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"template_record": {
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"caller_id": "Crystal Lewis",
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"urgency": "2 - Medium",
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"category": "Inquiry / Help",
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"short_description": "I need access to the common drive for file-sharing",
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"parent_incident": "INC0007002"
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}
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},
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{
@@ -279,7 +361,7 @@
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"category": "Hardware",
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"impact": "3 - Low",
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"urgency": "3 - Low",
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"short_description": "His mouse is stuttering",
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"short_description": "My mouse is stuttering",
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"watch_list": "Sharlene Circelli"
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}
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},
@@ -323,7 +405,7 @@
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"category": "Network",
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"impact": "2 - Medium",
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"urgency": "2 - Medium",
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"short_description": "The system is not accepting his new password",
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"short_description": "The system is not accepting my new password",
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"watch_list": "Nathanial Phoenix"
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}
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},
@@ -370,5 +452,93 @@
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"short_description": "All employee laptops in the New York office have been infected with malware",
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"watch_list": "Dude Lewbowskie"
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}
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},
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{
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"goal": "In the Service Operations workspace, create an incident for a {category} issue called in by {caller_id}: {short_description}. Set impact and urgency as {impact} and add {watch_list} to the watchlist",
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"fields": {
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"assignment_group": "Assignment group",
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"business_impact": "Business impact",
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"business_service": "Service",
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"caller_id": "Caller",
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"category": "Category",
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"caused_by": "Caused by Change",
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"close_code": "Resolution code",
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"close_notes": "Resolution notes",
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"cmdb_ci": "Configuration item",
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"contact_type": "Channel",
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"description": "Description",
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"impact": "Impact",
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"knowledge": "Knowledge",
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"number": "Number",
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"parent_incident": "Parent Incident",
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"problem_id": "Problem",
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"resolved_by": "Resolved by",
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"rfc": "Change Request",
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"service_offering": "Service offering",
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"short_description": "Short description",
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"urgency": "Urgency",
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"watch_list": "Watch list",
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"work_notes": "Work notes"
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},
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"task_fields": [
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"caller_id",
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"category",
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"impact",
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"urgency",
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"short_description",
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"watch_list"
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],
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"template_record": {
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"caller_id": "Amanda Cooke",
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"category": "Network",
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"impact": "2 - Medium",
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"urgency": "2 - Medium",
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"short_description": "Network connectivity has been spotty all afternoon",
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"watch_list": "John Pace"
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}
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},
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{
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"goal": "In the Service Operations workspace, create an incident for a {category} issue called in by {caller_id}: {short_description}. Set impact and urgency as {impact} and add {watch_list} to the watchlist",
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"fields": {
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"assignment_group": "Assignment group",
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"business_impact": "Business impact",
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"business_service": "Service",
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"caller_id": "Caller",
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"category": "Category",
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"caused_by": "Caused by Change",
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"close_code": "Resolution code",
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"close_notes": "Resolution notes",
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"cmdb_ci": "Configuration item",
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"contact_type": "Channel",
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"description": "Description",
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"impact": "Impact",
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"knowledge": "Knowledge",
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"number": "Number",
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"parent_incident": "Parent Incident",
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"problem_id": "Problem",
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"resolved_by": "Resolved by",
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"rfc": "Change Request",
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"service_offering": "Service offering",
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"short_description": "Short description",
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"urgency": "Urgency",
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"watch_list": "Watch list",
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"work_notes": "Work notes"
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},
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"task_fields": [
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"caller_id",
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"category",
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"impact",
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"urgency",
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"short_description",
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"watch_list"
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],
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"template_record": {
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"caller_id": "Erik Wong",
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"category": "Database",
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"impact": "3 - Low",
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"urgency": "3 - Low",
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"short_description": "The employee database needs to be wiped of duplicate data",
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"watch_list": "Mary Cruse"
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}
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}
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]

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