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Client-Side Components/UI Pages/Resolve Incident UI Page Expand file tree Collapse file tree 1 file changed +30
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lines changed Original file line number Diff line number Diff line change 1+ Navigate to System UI > UI Actions.
2+ Create a new UI Action with the following details:
3+ Name: Resolve Incident (or a descriptive name of your choice).
4+ Table: Incident [ incident] .
5+ Action name: resolve_incident_action (must be a unique, server-safe name).
6+ Order: A number that determines the position of the button on the form.
7+ Client: Check this box. This is crucial for running client-side JavaScript.
8+ Form button: Check this box to display it on the form.
9+ Onclick: ResolveIncident() (This must match the function name).
10+ Condition: Set a condition to control when the button is visible (e.g., current.active == true).
11+
12+ /////////////////////////////////////////////////
13+ Navigate to System Definition > Script Includes.
14+ Click New.
15+ Fill in the form:
16+ Name: ResolutionProcessor
17+ Client callable: Check the box.
18+ Copy the provided script into the Script field.
19+ Click Submit.
20+
21+ /////////////////////////////////////////////////
22+ Navigate to system defintion > UI pages
23+ Fill the HTML and client script
24+ Submit
25+
26+ //Verification
27+ Navigate the Incident form and make sure the incident is not closed or active is false
28+ Click Resolve Incident UI action, it will open an modal with asking resolution notes and resolution code.
29+ Provide the details and submit. incident is updated with above details and set to resolved.
30+
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