Create code.js

Author: Abbas-57

Server-Side Components/Business Rules/my second contribution/code.js

@@ -0,0 +1,8 @@
+var gr = new GlideRecord('incident');
+gr.addQuery('caller_id',current.caller_id);
+gr.addQuery('short_desc',current.short_desc);
+gr.query();
+if(gr.next()){
+  gs.addErrorMessage('Duplicate inc found for this caller');
+  current.setAbortAction(true);
+}