Create Incident_analysis_Resolution_Calculation_GlideAggregate.js

Author: Paulsylo25

GlideAggregate/Incident Analysis and Resolution Calculation using Glideaggregate/Incident_analysis_Resolution_Calculation_GlideAggregate.js

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+var ga = new GlideAggregate('incident');
+ga.addQuery('state', '!=', 'Closed'); // Filter for open incidents only
+ga.groupBy('assigned_to');
+ga.addAggregate('COUNT', 'number');
+ga.addAggregate('AVG', 'time_to_close');
+ga.query();
+while (ga.next()) {
+  var assigned_to = ga.get('assigned_to');
+  var count = ga.get('result');
+  var avgTimeToClose = ga.get('result.avg_time_to_close');
+  gs.info('Assigned to: ' + assigned_to + ', Incident Count: ' + count + ', Average Time to Close: ' + avgTimeToClose);
+}