Create README.md

Author: chetnadev

Server-Side Components/Business Rules/Captures the time it took to assign a task/README.md

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+This script tracks the time it took to assign a task (like an Incident, Change, etc.) by calculating the difference
+between when the record was created and when it was assigned (assigned_to was set).
+It checks if the assigned_to field has changed and is not empty.
+If it's the first time the record is being assigned (u_assignment_time is empty), it captures the current time.
+It then calculates the time difference between when the record was created and when it was assigned.
+This time difference (in minutes) is stored in a custom field u_time_to_assign.
+The goal is to track how long it took for the record to be assigned after creation
+
+
+## While this is possible to do via Metrics in ServiceNow (https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/use/reporting/concept/c_SampleFieldValueDurationScript.html), 
+## the script is being provided to potentially solve some edge cases.
+