JSON Mapping for Incident Creation (#1858)

Author: durgeshservicenow-hub

Server-Side Components/Script Includes/JSON Mapping for Incident Creation/JsonMapping.js

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+function createIncidentsFromJSON(payload) {
+    	var data = JSON.parse(payload);
+    	// Check if Data is Array or not, If not then add into array
+    	var dataArray = Array.isArray(data) ? data : [data];	
+
+
+	dataArray.forEach(function(item) {	 	
+    		var gr = new GlideRecord('incident');
+    		gr.initialize();
+
+    		for (var key in item) {
+        		if (gr.isValidField(key)) {
+            			gr[key] = item[key];
+        		}
+    		}
+    		var incidentSysId = gr.insert();
+		gs.info("Incident created with Sys ID: " + incidentSysId);	
+	});
+}
+
+// Usage with a single object
+var singlePayload = '{"short_description":"System Down","caller_id":"[email protected]","priority":1,"assignment_group":"IT Support"}';
+createIncidentsFromJSON(singlePayload);
+
+// Usage with an array of objects
+var arrayPayload = '[{"short_description":"System Down","caller_id":"[email protected]","priority":1,"assignment_group":"IT Support"}, {"short_description":"Email Issue","caller_id":"[email protected]","priority":2,"assignment_group":"IT Support"}]';
+createIncidentsFromJSON(arrayPayload);

Server-Side Components/Script Includes/JSON Mapping for Incident Creation/README.md

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+# JSON Mapping for Incident Creation
+
+Usecase - 
+
+When we got the JSON payload (Object/Array of Object) for Incident creation with dynamic fields. You need a reusable script to create an Incident without hardcoding fields.