README.md

Author: Indra-kolge

Server-Side Components/Business Rules/Prevent duplicate incidents submission/README.md

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+Table: Incident
+When to run : On Before Insert
+
+Use case: 
+
+This Business rule prevents users from creating duplicate incidents. Its checks last 7 days open incident with same caller and short description.
+When a user tries to create an incident with the same short description and caller, the system:
+	Stops the new record from being created.
+  Displays an info message with a clickable link to the existing incident.
+
+This helps reduce incident clutter and ensures users track existing issues instead of repeatedly logging new ones.