README.md

Author: chaitaliKundu

Specialized Areas/Fix scripts/Remove User Groups/README.md

@@ -0,0 +1,23 @@
+contribution
+A fix script is used to remove inactive users from the specified list of Groups. The script checks for users who have been inactive in the system more than 7 days from the current date and removes them from the respective groups accordingly. If users are inactive within 7 days then users will skip for deletion.
+
+Additionally, if any of these users are assigned to existing open incidents, the "Assigned to" field on those open incidents will be cleared.
+
+Groups:
+IT ServiceNow L1 IT ServiceNow L2 IT ServiceNow L3
+
+Fix script Goal:
+Fix script 1name - Remove Inactive Users from Groups Record for Rollback - Enable check box
+
+The goal of Fix script is to clean up inactive users from the above mentioned groups in ServiceNow, and unassign anyincidents they were responsible for — but only if they have been inactive for more than 7 days.
+
+Taking Groups sysid in system Property with "," seperator
+
+Queries group members (sys_user_grmember) where the group matches one of the specified groups.
+
+Skips for Active users , Inactive users who were updated in the last 7 days.
+
+Finds Incident assigned to the user that are not closed (assuming state = 3 means closed). Clears the assigned_to field and updates the record.
+
+System Property : Store groups sysid.
+