diff --git a/Server-Side Components/Business Rules/CountRelatedIncident/Count Incidents.js b/Server-Side Components/Business Rules/CountRelatedIncident/Count Incidents.js new file mode 100644 index 0000000000..828efda91f --- /dev/null +++ b/Server-Side Components/Business Rules/CountRelatedIncident/Count Incidents.js @@ -0,0 +1,14 @@ +(function executeRule(current, previous /*null when async*/) { + +var problemSysId = current.sys_id; +var agg = new GlideAggregate('incident'); +agg.addQuery('problem_id', problemSysId); +agg.addAggregate('COUNT'); +agg.query(); + +if (agg.next()) { + var incidentCount = agg.getAggregate('COUNT'); + gs.addInfoMessage('There are ' + incidentCount + ' incidents related to this problem.'); +} + +})(current, previous); diff --git a/Server-Side Components/Business Rules/DateDifference.js b/Server-Side Components/Business Rules/DateDifference.js new file mode 100644 index 0000000000..9d1abc63d9 --- /dev/null +++ b/Server-Side Components/Business Rules/DateDifference.js @@ -0,0 +1,12 @@ +(function executeRule(current, previous /*null when async*/) { + + // Add your code here +if(current.u_termination_date.changes()){ + var date1=current.u_current_date; + var date2=current.u_termination_date; + + var res=onDemand1(date1,date2); + gs.addInfoMessage("Date Difference is :"+res); + +} +})(current, previous); diff --git a/Server-Side Components/Business Rules/MyFolder/CreateProblem.js b/Server-Side Components/Business Rules/MyFolder/CreateProblem.js new file mode 100644 index 0000000000..a08398dabb --- /dev/null +++ b/Server-Side Components/Business Rules/MyFolder/CreateProblem.js @@ -0,0 +1,14 @@ +(function executeRule(current, previous /*null when async*/) { + + // Add your code here +if(current.category == 'hardware'){ + var gr=new GlideRecord('problem'); + gr.initialize(); + gr.short_description=current.short_description; + gr.category=current.category; + gr.impact=current.impact; + gr.urgency=current.urgency; + gr.insert(); + +} +})(current, previous); diff --git a/Server-Side Components/Business Rules/MyFolder/README.md b/Server-Side Components/Business Rules/MyFolder/README.md new file mode 100644 index 0000000000..40f2c0dd02 --- /dev/null +++ b/Server-Side Components/Business Rules/MyFolder/README.md @@ -0,0 +1,2 @@ +This script is a ServiceNow Business Rule that automatically creates a Problem record whenever an Incident is created with the category set to "hardware". +It helps in ensuring that hardware-related incidents are tracked and analyzed properly through Problem Management. diff --git a/Server-Side Components/Business Rules/ProblemCount.js b/Server-Side Components/Business Rules/ProblemCount.js new file mode 100644 index 0000000000..db57692d39 --- /dev/null +++ b/Server-Side Components/Business Rules/ProblemCount.js @@ -0,0 +1,16 @@ + + +(function executeRule(current, previous /*null when async*/) { + +var problemSysId = current.sys_id; +var agg = new GlideAggregate('incident'); +agg.addQuery('problem_id', problemSysId); +agg.addAggregate('COUNT'); +agg.query(); + +if (agg.next()) { + var incidentCount = agg.getAggregate('COUNT'); + gs.addInfoMessage('There are ' + incidentCount + ' incidents related to this problem.'); +} + +})(current, previous); diff --git a/Server-Side Components/Script Includes/LoggedInUsers/LoggedUsers.js b/Server-Side Components/Script Includes/LoggedInUsers/LoggedUsers.js new file mode 100644 index 0000000000..2fa035c5ba --- /dev/null +++ b/Server-Side Components/Script Includes/LoggedInUsers/LoggedUsers.js @@ -0,0 +1,41 @@ +var getLoggedUserCountryLocs = Class.create(); +getLoggedUserCountryLocs.prototype = { + initialize: function() { + }, + getCountry: function() { + + gs.addInfoMessage(gs.getUserID()); + var gr = new GlideRecord('sys_user'); + gr.addQuery('sys_id', gs.getUserID()); + gr.query(); + if (gr.next()) { + var loc = gr.location; + var country = gr.location.country; + } + + + var grUsers = new GlideRecord('cmn_location'); + + grUsers.addQuery('country', country); + grUsers.query(); + var locs = ""; + while (grUsers.next()) { + + locs += grUsers.sys_id + ","; + } + gs.addInfoMessage(locs); + var users = new GlideRecord('sys_user'); + users.addQuery('location', 'IN', locs); + users.query(); + + var l = ""; + while (users.next()) { + + l += users.sys_id + ","; + + } + return 'sys_idIN' + l; + }, + + type: 'getLoggedUserCountryLocs' +}; diff --git a/Server-Side Components/Script Includes/LoggedInUsers/README.md b/Server-Side Components/Script Includes/LoggedInUsers/README.md new file mode 100644 index 0000000000..2a5e99c8a6 --- /dev/null +++ b/Server-Side Components/Script Includes/LoggedInUsers/README.md @@ -0,0 +1,11 @@ +getLoggedUserCountryLocs Script Include + +# HOW TO USE IT? + +The **getLoggedUserCountryLocs** Script Include is a custom ServiceNow utility that retrieves all users who belong to the same **country** as the **currently logged-in user**. + +It performs this by: +1. Fetching the logged-in user's country (based on their location record). +2. Identifying all location records that belong to the same country. +3. Gathering all users assigned to those locations. +4. Returning a GlideRecord-encoded query string (`sys_idIN...`) that can be used to filter or query other records. diff --git a/Server-Side Components/Script Includes/Usermanagement/README.md b/Server-Side Components/Script Includes/Usermanagement/README.md new file mode 100644 index 0000000000..ab3d9d7df3 --- /dev/null +++ b/Server-Side Components/Script Includes/Usermanagement/README.md @@ -0,0 +1,5 @@ +# Filter Users by Department + + +This Script Include returns users whose department is the same as the currently logged-in user’s department. +It can be used to filter the Caller field or any user reference field to show only users from the same department. diff --git a/Server-Side Components/Script Includes/Usermanagement/userManagement b/Server-Side Components/Script Includes/Usermanagement/userManagement new file mode 100644 index 0000000000..841b90d0f4 --- /dev/null +++ b/Server-Side Components/Script Includes/Usermanagement/userManagement @@ -0,0 +1,19 @@ +var getSameDeptUsers = Class.create(); +getSameDeptUsers.prototype = { + initialize: function() {}, + getSameDept: function() { + var user = gs.getUser().getDepartmentID(); + var d = new GlideRecord('sys_user'); + d.addQuery('department', user); + d.query(); + + var str = ""; + while (d.next()) { + str = str + "," + d.sys_id; + } + return 'sys_idIN' + str; + + }, + + type: 'getSameDeptUsers' +};