Project: IT Ticketing Agent #95
Description
Submission Name
ITGardien
Description
Ticketing System Agent
🚀 ResolveIT – AI-Powered IT Support at Your Fingertips!
🔹 Features
🔧 Issue Resolution
Provides instant solutions for common IT problems:
✅ Network Slowdowns
✅ Password Reset Requests
✅ Software Troubleshooting
📊 Ticket Status Tracking
Retrieve and display the real-time status of submitted tickets.
Keep users updated on progress and expected resolution times.
👤 User-Specific Ticket Details
Fetches details of tickets raised by each user.
Displays:
🔹 Ticket ID
🔹 Issue Description
🔹 Assigned Agent
🔹 Resolution Status
✨ Benefits
⚡ Faster Resolution – AI-driven insights reduce response time for frequent IT issues.
🎯 Improved User Experience – Users can track their tickets in real time.
📈 Efficient Help Desk Management – Automates ticket retrieval & status updates for agents.
💡 How It Works
👨💻 Users & Agents:
Report issues & track resolution progress through an intuitive interface.
Instantly access ticket details for faster and smarter IT support.
🛠 IT Support Teams:
Quickly retrieve user-specific tickets.
Provide faster assistance with AI-powered automation.
Technology & Languages
- SharePoint
- SharePoint Agents
- Viva Connections / Connections
- SharePoint Framework
Project video
Project Repository URL
No response
Team Members
yogim664,DevarajP2713,AbduSalam08,madhesh-maasi
Badge validation
- I verify that all of my team members have completed the badge validation form at aka.ms/SharePointHackathon/Badges.