Project: AI-Integrated IT Ticket Resolution System 🚀

[madhesh-maasi]

Submission Name

ResolveIT SPFx

Description

ResolveIT – AI-Powered IT Ticketing, Simplified!
🚀 Faster Resolutions, Smarter Support – ResolveIT leverages AI to streamline IT ticket management like never before!

⚡ Instant Knowledge Retrieval – Get insights from past tickets in seconds for quicker problem-solving.

📍 Real-Time Ticket Tracking – Stay informed on every raised ticket with effortless monitoring.

✅ Seamless Ticket Assignment – AI-driven automation ensures tickets reach the right hands instantly.

📦 All-in-One IT Hub – Manage, track, and resolve IT issues in a single, unified platform.

Built with SPFx + CoPilot integration, ResolveIT transforms IT support into a smooth, AI-driven experience!

Experience the future of IT support with ResolveIT today!

Technology & Languages

• SharePoint
• SharePoint Agents
• Viva Connections / Connections
• SharePoint Framework

Project video

https://technorucs365-my.sharepoint.com/:v:/g/personal/madhesh_technorucs_com/ESePgZWijhdLmyLiZxbFlVkBN5X57T1DT49ou9GdHveGjg?nav=eyJyZWZlcnJhbEluZm8iOnsicmVmZXJyYWxBcHAiOiJPbmVEcml2ZUZvckJ1c2luZXNzIiwicmVmZXJyYWxBcHBQbGF0Zm9ybSI6IldlYiIsInJlZmVycmFsTW9kZSI6InZpZXciLCJyZWZlcnJhbFZpZXciOiJNeUZpbGVzTGlua0NvcHkifX0&e=UVpwsl

Project Repository URL

https://github.com/AbduSalam08/resolveit

Team Members

DevarajP2713, yogim664, AbduSalam08, madhesh-maasi

Badge validation

• I verify that all of my team members have completed the badge validation form at aka.ms/SharePointHackathon/Badges.

[VesaJuvonen]

Great work on this one as well @DevarajP2713, @yogim664, @AbduSalam08 & @madhesh-maasi. Really nice UX implementation and solid implementation. Looks great. Thank your for being part of the SharePoint Hackathon 👏👍🙏

[LuiseFreese]

Hi @DevarajP2713, @yogim664, @AbduSalam08 & @madhesh-maasi,
we would love if you could demo your solution in one of our Microsoft 365 & Power Platform Community calls. Please reach out to me via LinkedIn https://linkedin.com/in/luisefreese or reply here so that we can get you scheduled. Looking forward to having you on the call soon!