Merge pull request #1286 from Shopify/improve_issue_template

Improve issue template

Author: paulomarg

.github/ISSUE_TEMPLATE/BUG_REPORT.md

@@ -6,35 +6,41 @@ labels: "Type: Bug 🐛"
 
 # Issue summary
 
-<!--
-
-Write a short description of the issue here. Please provide any details or logs that
-can help us debug it.
+Before opening this issue, I have:
+
+- [ ] Upgraded to the latest version of the package
+  - `shopify_api` version:
+  - Ruby version:
+  - Operating system:
+- [ ] Set `log_level: :debug` [in my configuration](https://github.com/Shopify/shopify-api-ruby#setup-shopify-context), if applicable
+- [ ] Found a reliable way to reproduce the problem that indicates it's a problem with the package
+- [ ] Looked for similar issues in this repository
+- [ ] Checked that this isn't an issue with a Shopify API
+  - If it is, please create a post in the [Shopify community forums](https://community.shopify.com/c/partners-and-developers/ct-p/appdev) or report it to [Shopify Partner Support](https://help.shopify.com/en/support/partners/org-select)
 
-Increase the logs as described in the README by setting log_level to :debug, and paste the relevant portion here.
-
-Learn more: https://github.com/Shopify/shopify-api-ruby#setup-shopify-context
+<!--
+Write a short description of the issue here.
 
+We can only fix issues for which there is a clear reproduction scenario.
+The more context you can provide, the easier it becomes for us to investigate and fix the issue.
 -->
 
-- `shopify_api` version:
-- Ruby version:
-- Operating system:
-
-```
-// Paste any relevant logs here
-```
-
 ## Expected behavior
 
-<!-- What do you think should happen? -->
+What do you think should happen?
 
 ## Actual behavior
 
-<!-- What actually happens? -->
+What actually happens?
 
 ## Steps to reproduce the problem
 
 1.
 1.
 1.
+
+## Debug logs
+
+```
+// Paste any relevant logs here
+```