diff --git a/integration-configuration-concepts/hris/workday-raas.mdx b/integration-configuration-concepts/hris/workday-raas.mdx
index 91e01f0..e099c7e 100644
--- a/integration-configuration-concepts/hris/workday-raas.mdx
+++ b/integration-configuration-concepts/hris/workday-raas.mdx
@@ -65,9 +65,14 @@ configuring security group permissions, and connecting it through the integratio
- Click the `+` icon to add a field.
- Select a Business Object (e.g. Worker) in the **Business Object** column.
- Choose the specific field (e.g. Employee ID) in the **Field** column.
- - Set aliases in **Column Heading Override** and **Column Heading Override XML Alias** to ensure stable field names in API responses.
+ - Set aliases in **Column Heading Override** to ensure stable field names in API responses.
+
+
+ The **Column Heading Override XML Alias** column will appear only after you enable **Enable As Web Service** under the Advanced tab and save the report. You can view this column when you return to edit the report.
+
+
- For employee data, you can include the following fields:
+ Add the following **field aliases** in your report. The aliases serve as stable identifiers for the API responses but the underlying fields must be properly configured.
- Employee_ID
- First_Name
- Last_Name
@@ -83,6 +88,7 @@ configuring security group permissions, and connecting it through the integratio
- Termination_Date
- Company_Name
+
@@ -96,7 +102,9 @@ configuring security group permissions, and connecting it through the integratio
- Enable prompt display by ticking **Display Prompt Values in Subtitle**. Leave other settings at their defaults.
+ - Tick **Populate Undefined Prompt Defaults** to make prompt default fields visible in the report table. Once the `Prompt Defaults` grid is visible, the **Populate Undefined Prompt Defaults** field will be automatically unticked.
+ - Tick **Display Prompt Values in Subtitle** to enable prompt display.
+
@@ -261,11 +269,18 @@ Use the **ISU Username**, **ISU Password**, and **Report URL** to create a conne
**Transferring ownership** revokes access from the current owner.
After transferring, ensure you reconnect in the StackOne Connector Hub using the new owner’s ISU credentials; otherwise you will encounter the `The task submitted is not authorized` error.
+
If the current owner is not the ISU you intend to use to connect with StackOne, open the three‑dot menu under _Custom Report_ and select `Transfer Ownership`.
+
Enter the new ISU username in `New Owner` and click `OK`.
+
+
+ If you cannot find the ISU in the `New Owner` dropdown, you can share the report access without transferring ownership as described in the next step **Grant access without transferring ownership**.
+
+
@@ -300,15 +315,30 @@ Use the **ISU Username**, **ISU Password**, and **Report URL** to create a conne
## Troubleshooting
-
- - Verify ISU credentials in the StackOne Connector Hub.
+
+ - Verify that the ISU username and password are correct in the StackOne Connector Hub.
+ - Ensure the credentials have not expired or been changed.
+ - Confirm the ISU has the necessary security group permissions configured.
+
+
+
+ - Ensure the ISU has access to the custom report (either as owner or through authorized user sharing).
+ - Verify the report ownership configuration matches the ISU credentials being used.
+ - If ownership was recently transferred, reconnect in the StackOne Connector Hub with the new owner's credentials.
+
+
+
- Verify the Report URL is correct and reachable.
+ - Ensure the ISU has access to the report through ownership or authorized user sharing.
+ - Check that the report is enabled as a web service in Advanced settings.
+
- Add missing **Domain Security Policy Permissions** as described in the security configuration section.
- Activate pending security policy changes after modifications.
- Retry the endpoint (fields populate once permissions are effective).
+