diff --git a/connection-guides/lms/sapsuccessfactors.mdx b/connection-guides/lms/sapsuccessfactors.mdx
index cf45863..ede94cb 100644
--- a/connection-guides/lms/sapsuccessfactors.mdx
+++ b/connection-guides/lms/sapsuccessfactors.mdx
@@ -142,6 +142,30 @@ flow you follow will depend on your use case.
   </Step>
 </Steps>
 
+## Troubleshooting
+
+### 403 Error When Connecting Account
+
+If you receive a 403 error when connecting your SAP SuccessFactors account, follow these troubleshooting steps:
+
+<Steps>
+  <Step title="Verify All Credentials">
+    Double-check that all the credentials you entered are correct and match the values from your SAP SuccessFactors account.
+  </Step>
+
+  <Step title="Verify Company ID">
+    The Company ID is a common source of connection issues. Ensure that the Company ID you entered matches the company ID in your Learning Domain URL.
+
+    For example, if your Learning Domain URL is `https://company123.scdemo.successfactors.com/`, the Company ID should typically be `company123`.
+
+    You can verify the Company ID by checking the value shown in your profile modal (accessible from the profile image in the upper right-hand corner).
+  </Step>
+
+  <Step title="Check Learning Domain URL Format">
+    Ensure the Learning Domain URL is correctly formatted and includes the protocol (https://) and trailing slash if required.
+  </Step>
+</Steps>
+
 ## Additional Configuration Required For Creating Content via Open Content Network
 
   ### Create New Admin Role and User