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Copy file name to clipboardExpand all lines: docs/get-started/sign-up.md
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@@ -94,10 +94,6 @@ To upgrade:
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1. The **Upgrade** button is visible if you have an active AWS account for which upgrades are permitted.
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1. On the upgrade request form, enter the Log Ingest level you want to upgrade to. Within 24 to 48 hours, your account will be updated to reflect the change. Once the account is upgraded, the AWS Marketplace will be notified of the change.
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#### Cancelling
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To cancel an auto-renewal subscription, you can do this through the AWS Marketplace under **Manage subscriptions**.
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### Billing
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An account that is within its limits is defined as using Reserved Capacity. After your trial, if you've signed up for auto-renewal, you will be billed for your plan’s daily ingest data volume.
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- If the billing cycle is 30 days, the Reserved Capacity is 300GB.
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- If the billing cycle is 31 days, the Reserved Capacity is 310GB.
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#### Cancelling
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To cancel an auto-renewal subscription, you can do this through the AWS Marketplace under **Manage subscriptions**.
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## What to expect after activation
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### Sign in to Sumo Logic
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Once you're registered for an account, you can sign in using Google SSO, your email address and password, or—if configured by your organization—[identity provider](/docs/manage/security/saml).
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### Set up data collection
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Here’s a consolidated and streamlined version of your content that avoids repetition, preserves all important details, and improves flow:
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---
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### Sign in to Sumo Logic
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Once you're registered for an account, you can sign in using Google SSO, your email address and password, or—if configured by your organization—an [identity provider](/docs/manage/security/saml).
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### Set up data collection
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Alternatively, you can skip setup and browse our [App Catalog](/docs/integrations) to explore prebuilt apps with guided installation.<br/><img src={useBaseUrl('img/get-started/data-onboarding.png')} alt="Data onboarding screen showing platform collection options like AWS, Kubernetes, Windows, macOS" style={{border: '1px solid gray'}} width="600" />
title: Close or Cancel a Sumo Logic Account (Trial or Paid Plans)
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title: Close or Cancel a Sumo Logic Account (Free, Trial, or Paid Plans)
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sidebar_label: Close or Cancel Your Account
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description: Learn how to permanently close a Sumo Logic Trial account or cancel a paid account like Essentials or Enterprise.
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description: Learn how to permanently close a Sumo Logic Free or Trial account or cancel a paid account like Essentials or Enterprise.
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---
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This guide explains how to permanently close a Sumo Logic Trial account by deleting your organization. It also outlines the steps to cancel a paid account, such as Essentials or Enterprise.
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This guide explains how to permanently close a Sumo Logic Free or Trial account by deleting your organization. It also outlines the steps to cancel a paid account, such as Essentials or Enterprise.
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:::info
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Any financial obligations outlined in your contract remain in effect even if your account is closed or canceled.
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:::
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## Close a Sumo Logic Trial account
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## Close a Sumo Logic Free or Trial account
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At the end of your trial period, your account will be deactivated and scheduled for deletion unless you upgrade to a paid subscription.
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Owners of Sumo Logic Trial accounts can permanently delete their organization, removing all users, data, and access to Sumo Logic. This process will also log you out as a user.
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Owners of Sumo Logic Free or Trial accounts can permanently delete their organization, removing all users, data, and access to Sumo Logic. This process will also log you out as a user.
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1. Navigate to your Account Overview.
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***[Classic UI](/docs/get-started/sumo-logic-ui-classic)**. Navigate to **Administration > Account > Account Overview**.
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1. Click **Delete Org**.
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:::warning
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Deleting your organization is permanent and removes all users, data, and the account itself. **This action cannot be undone**.
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Deleting your organization is permanent and removes all users, data, and the account itself. **This action cannot be undone.**
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:::
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## Cancel a Sumo Logic licensed account
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To cancel a paid Sumo Logic account, such as Essentials or Enterprise, submit a request to [Sumo Logic Support](https://support.sumologic.com/support/s). Our team will process your request promptly.
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To cancel a paid Sumo Logic account, such as Essentials or Enterprise, submit a request to [Sumo Logic Support](https://support.sumologic.com/support/s). Our team will process your request promptly.
Copy file name to clipboardExpand all lines: docs/manage/manage-subscription/cloud-flex-legacy-accounts.md
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## Cloud Flex Legacy - Account Types
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***Trial** accounts allow you to try all of Sumo Logic's advanced features to understand how Sumo Logic will fit within your organization before you buy. It includes a daily data volume limit of 1 GB per day, with 20 users and 30 days of data retention. For information about Trial account features, see the "Trial Accounts" column in the table below and [Important notes on Sumo Logic Trial accounts](#important-notes-on-sumo-logic-trial-accounts).
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***Free** accounts give you access to core Sumo Logic features, with a daily 500 MB data volume limit. Free accounts allow three users, with 4 GB of retention. For information about Free account features, see the "Free Accounts" column in the following table and the Important notes section on [Sumo Logic Free accounts](#important-notes-on-sumo-logic-free-accounts).
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:::tip
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Free account holders can [upgrade](/docs/manage/manage-subscription/upgrade-account/upgrade-cloud-flex-legacy-account) to a Professional account from within Sumo Logic.
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:::
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***Trial** accounts allow you to try all of Sumo Logic's advanced features to understand how Sumo Logic will fit within your organization before you buy. It includes a daily data volume limit of 1 GB per day, with 20 users and 30 days of data retention. For information about Trial account features, see the "Trial Accounts" column in the table below and [Important notes on Sumo Logic Trial accounts](#important-notes-on-sumo-logic-free-accounts).
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:::note
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Trials are limited to 30 days. If you need to extend your trial period, contact [[email protected]](mailto:[email protected]) to inquire about a Proof of Concept (PoC).
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The following table provides a summary list of key features by package accounts.
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| Feature | Trial | Professional | Enterprise |
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|:-- | :-- | :-- | :-- |
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| Audit Index ||||
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| Audit Event Index ||||
| Search Job API |||||
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| Support |||||
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| Sumo Logic Apps | QuickStart only ||||
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| Users (Classic Accounts) | Three users | 20 users*|||
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| User and Role APIs |||||
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\* Contact [Sumo Logic Sales](mailto:[email protected]) to customize your account to meet your organization's needs.
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### Continuous Query Limitations
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For all Sumo Logic account types, there is an overall limit of 200 continuous queries per Sumo Logic organization that can be run at one time. This includes Dashboard Panels, Alerts, and all other types of queries.
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For all Sumo Logic account types (except for Sumo Logic Free) there is an overall limit of 200 continuous queries per Sumo Logic organization that can be run at one time. This includes Dashboard Panels, Alerts, and all other types of queries.
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### Data Limits for Metrics
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For billing and reporting purposes, data volume for metrics is measured in Data Points per Minute (DPM). When the DPM limit is exceeded, data is cached on the host and the Source is throttled. The calculation of DPM varies according to the type of metric Source. For details, see [Data Limits for Metrics](../../metrics/manage-metric-volume/data-limits-for-metrics.md).
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## Important notes on Sumo Logic Free accounts
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Using a Free account is a great way to get to know Sumo Logic. While you're trying the Sumo Logic service, here are important points to be aware of:
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* Free accounts run on seven-day intervals. This means that over the course of seven days, you cannot ingest more than a total of 3.5 GB of log data.
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* If you begin to reach the 500 MB daily limit, Sumo Logic sends an email to let you know. You can take action to [reduce the amount of data](../partitions/manage-indexes-variable-retention.md) you're uploading in order to stay below the limit.
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* If the 500 MB limit is surpassed, you'll receive an email letting you know that data in the Sumo Logic Cloud can no longer be searched (but additional data is still collected). However, if the data limit is fully exceeded, data collection stops (in addition to search being disabled). Disabled features will be available after your usage falls below 4 GB when averaged over seven days (this could take one day, or up to seven days, depending on the amount of data you've uploaded and where you've uploaded it).
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* In extreme situations, Free accounts may be disabled if the data volume continues to exceed the limits.
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* Free accounts are limited to 20 continuous queries, including [Dashboard Panels](/docs/dashboards/about).
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* Because Free accounts run on seven-day intervals, [Dashboard Panel](/docs/dashboards/about) queries may not use a time range longer than seven days.
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* For Sumo Logic Apps, Free accounts are limited to install the [Log Analysis QuickStart app](/docs/integrations/sumo-apps/log-analysis-quickstart).
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* The limitations of a Free account cannot be changed, but you can upgrade to a Professional account at any time.
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* For information on throttling and account caps, see [Manage Ingestion](../ingestion-volume/log-ingestion.md).
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### Important notes on Sumo Logic Trial accounts
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Using a Trial account is a great way to learn about the advanced features of Sumo Logic. While you're trying the Sumo Logic service, there are a few points that are important to be aware of:
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To switch between views and time interval displays, do the following:
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1. Sign in to Sumo Logic.
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1. Sign in to Sumo Logic.
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1.[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Account > Account Overview**. <br/> [**New UI**](/docs/get-started/sumo-logic-ui/). In the top menu select **Administration**, and then under **Account** select **Account Overview**. You can also click the **Go To...** menu at the top of the screen and select **Account Overview**. <br/>The Account page appears with the Account Overview tab shown by default. The top panel shows account details and the bottom panel displays usage analytics. <br/>
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1. To change the type of analytics you are viewing, in the **Usage (Daily Capacity)** panel click the arrow next to the view name and select the analytics type from the dropdown list. The display data changes accordingly. Repeat as needed to monitor all the areas of your account usage.
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1. To view data from a different billing period, click the arrow next the the **Billing period** and choose another period from the dropdown list.<br/>
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