add FAQ question re: credly

kimsauce · kimsauce · commit 83865273e9e0 · 2025-09-22T08:05:56.000-07:00
diff --git a/docs/get-started/training-certification-faq.md b/docs/get-started/training-certification-faq.md
@@ -7,37 +7,43 @@ description: Find answers to frequently asked questions about Sumo Logic trainin
 
 import useBaseUrl from '@docusaurus/useBaseUrl';
 
-<img src={useBaseUrl('img/icons/general/training.png')} alt="training icon" width="50"/> <img src={useBaseUrl('img/icons/general/certification.png')} alt="certification icon" width="50"/>
+<img src={useBaseUrl('img/icons/general/training.png')} alt="training icon" width="50"/>
 
-Sumo Logic Academy is your hub for training and professional development. All courses (self‑paced eLearning, hands‑on virtual classes, and workshops) are free. Certification exams are paid and live‑proctored through Kryterion. Successful candidates receive industry‑recognized digital badges issued by Credly. View our full catalog [here](https://www.sumologic.com/learn/training#certified).
+Sumo Logic Academy is your hub for training and professional development. All courses (self‑paced eLearning, hands‑on virtual classes, and workshops) are free. Certification exams are paid and live‑proctored through Kryterion. Successful candidates receive industry‑recognized digital badges issued by Credly.
+
+Explore our full catalog on our [training site](https://www.sumologic.com/learn/training#certified).
 
 ## How do I get started?
 
 When you create a new Sumo Logic organization, you are logged in automatically the first time. After that, you’ll receive an activation email. Completing activation is required to:
 
 * Access Sumo Logic through SAML SSO providers.
 * Log in via partner integrations (for example, the Heroku add‑on).
-* Use in‑product third‑party services like **Training** and **Community**.
+* Use in-product services like **Self-Paced eLearning** and **Community** (third-party hosted).
 
 ### How do I verify my email address?
 
-1. [**New UI**](/docs/get-started/sumo-logic-ui). In the top menu select **Help**, and then select either **Community**. <br/>[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu select **Help**, and then select **Community**.
-1. You will be prompted to activate your account.
+1. [**New UI**](/docs/get-started/sumo-logic-ui). In the top menu, select the **Help** icon > **Self-Paced eLearning**. <br/>[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select the **Help** icon > **Self-Paced eLearning**.
+1. If prompted, activate your account.
 1. Click **Send Activation/Verification Email**.
 1. Open the email and click **Verify Your Email**.
 
-## Training portal
+## Learning portal
 
-### How do I access the Training portal?
+### How do I access the learning portal?
 
-<!-- waiting on confirmation whether this is called Training portal or learning hub -->
+Access complimentary on-demand courses and onboarding tutorials in our self-paced learning portal:
 
 1. Sign in to Sumo Logic.
 2. From your **Home** page, click the **Learn** tab > **Learning Hub**.<br/><img src={useBaseUrl('img/get-started/learning-hub.png')} alt="Learning Hub" style={{border: '1px solid gray'}} width="700" />
-3. You’ll land in the **Training** portal, where you can view onboarding tutorials, start self-paced classes, and more.
+3. Explore our self-paced certification courses and workshops, built to the same standard as our instructor-led offerings, ready for you to learn anytime, anywhere, at your own pace.
 
 If the **Learning Hub** link isn't working, double-check that you've [verified your email address](#how-do-i-verify-my-email-address).
 
+### Do you offer instructor-led classes?
+
+Yes. Check out our [Training website](https://www.sumologic.com/learn/training) for information on free live classes and other training options like tailored private sessions.
+
 ## Cost and course availability
 
 ### Why are certification exams paid?
@@ -48,7 +54,7 @@ Improvements include:
 
 * **All‑new, skills‑based exams** that measure practical proficiency.
 * **Live remote proctoring** via Kryterion for fairness and integrity.
-* **Digital badges** issued by Credly you can share on LinkedIn and your resume.
+* **Digital badges** issued by Credly that you can share on LinkedIn and your resume.
 
 ### How much do exams cost?
 
@@ -70,7 +76,7 @@ Vouchers are valid for one year from the date of issue.
 
 ### What certifications does Sumo Logic offer?
 
-See the full catalog at [https://www.sumologic.com/learn/training#certified](https://www.sumologic.com/learn/training#certified) or from your Sumo Logic dashboard > **Get Certified**. Certifications include, but are not limited to:
+Browse our full list of certifications [here](https://www.sumologic.com/learn/training#certified). Here are just a few:
 
 * *Sumo Logic Certified Fundamentals User*
 * *Sumo Logic Certified Search Mastery User*
@@ -119,14 +125,20 @@ Yes. A pass/fail result appears after submission once you exit the secure procto
 
 ### What is the retake policy? Will I have to pay again?
 
-You may retake your exam 48 hours after a previous attempt. Each retake requires a new voucher. For security, only your overall score is shown.
+You can retake your exam 48 hours after a previous attempt. Each retake requires a new voucher. For security, only your overall score is shown.
 
 ## Badges and community
 
 ### Where can I find my Sumo Logic certification digital badges?
 
 After passing an exam, you’ll receive a digital badge via Credly. Manage and share badges through the Credly portal. We encourage you to join the Sumo Logic Certification community on LinkedIn and add your badges to your profile.
 
+### My badges were issued to my work email address. Can I add a personal email address to my Credly account?
+
+Yes. To add an alternative email address to your Credly profile, see [Credly Help Center | Can I add multiple emails to my account?](https://support.credly.com/hc/en-us/articles/360021220951-Can-I-add-multiple-emails-to-my-account).
+
+While we're required to issue badges to the same email you use to sign in to Sumo Logic, adding a personal email in Credly keeps your badges portable.
+
 ## Training lab environment
 
 Use the Training Lab environment to get hands‑on practice with course exercises. This environment is curated and set up to work along with our training curriculum.
@@ -136,25 +148,27 @@ Use the Training Lab environment to get hands‑on practice with course exercise
 1. Choose a number between 001 and 999. Use this number across your labs.
 2. Open a second browser (for example, Firefox if you are reading this in Chrome) so you can stay logged in to both your regular Sumo Logic account and the training lab at the same time.
 3. In the second browser window, go to [https://service.sumologic.com](https://service.sumologic.com).
-4. Enter the credentials posted at the top of the **Become a Sumo Expert** page in the **Training** portal.
+4. Enter the credentials posted at the top of the **Become a Sumo Expert** page in the learning portal.
 5. You will know you have access when hovering over the user profile in the upper-right corner shows **Sumo Logic Training**.
 6. Save your training username for use during training.
 
 ### Where can I find the training lab credentials?
 
-Credentials change monthly. Go to the [Training portal](#how-do-i-access-the-training-portal) > **Become a Sumo Expert**.<br/><img src={useBaseUrl('img/get-started/lab-credentials.png')} alt="Training lab credentials" style={{border: '1px solid gray'}} width="600" />
+Credentials change monthly. Go to the [learning portal](#how-do-i-access-the-learning-portal) > **Become a Sumo Expert**.
+
+<img src={useBaseUrl('img/get-started/lab-credentials.png')} alt="Training lab credentials" style={{border: '1px solid gray'}} width="600" />
 
 ## Self‑paced training
 
 ### How do I access self‑paced training?
 
-Self‑paced training is available in the [Training portal](#how-do-i-access-the-training-portal).
+Self‑paced training is available in our [learning portal](#how-do-i-access-the-training-portal).
 
 ### What content is available for self‑paced learning?
 
-* **Learning Paths** for General, Observability, and Security ([Training portal](#how-do-i-access-the-training-portal) > **Become a Sumo Expert**).
-* **Micro Lessons** ([Training portal](#how-do-i-access-the-training-portal) > **Learn a New Skill**).
-* **Recorded Live Training** sessions with lab guides and slides ([Training portal](#how-do-i-access-the-training-portal) > **Recorded Live Training**).
+* **Learning Paths** for General, Observability, and Security ([Learning Hub](#how-do-i-access-the-training-portal) > **Become a Sumo Expert**).
+* **Micro Lessons** ([Learning Hub](#how-do-i-access-the-training-portal) > **Learn a New Skill**).
+* **Recorded Live Training** sessions with lab guides and slides ([Learning Hub](#how-do-i-access-the-training-portal) > **Recorded Live Training**).
 
 ### How do I register for a self‑paced course?
 
@@ -168,9 +182,9 @@ Navigate to the course and click **Register**.
 2. Select the section you want to review.
 3. View all materials, complete knowledge checks and progress checks, then click **Next** or **Submit** after each section.
 4. At the end of a section, click **Go to results**, then **Submit Results** and rate the section.
-5. Verify the blue checkmark appears next to the completed section. Continue until all sections are complete.
+5. Verify that a blue checkmark appears next to the completed section. Continue until all sections are complete.
 
-![exam navigate](/img/get-started/exam-navigate.gif)
+![Navigating sections and submitting results in a self-paced course](/img/get-started/exam-navigate.gif)
 
 ### How do I complete a course?
 
@@ -180,9 +194,9 @@ Complete all sections in the course.
 
 If you see an error when starting a new lesson, try these steps:
 
-* Refresh your browser. Clear cookies and cache.
+* Refresh your browser. Clear cache and cookies.
 * Close and reopen your browser.
-* Allow third‑party cookies or add `[*.]sj-cdn.net (about:blank)` as a trusted site in browser privacy settings.
+* Allow third‑party cookies or add `[*.]sj-cdn.net` as a trusted site in browser privacy settings.
 * Confirm your internet connection.
 * Try an Incognito or Private window. If it works there, a browser extension may be blocking content.
 * For `Video Error Code 232011` or `Cannot load M3U8: Crossdomain access denied`, work with your IT team to check firewall settings. Allow the header `Access-Control-Allow-Origin: *` if applicable.
