Deactivate and delink a child org (#5469)

* deactivate a child org

* Update docs/manage/manage-subscription/create-and-manage-orgs/index.md

* added the images

* Added delink to spellcheck ignore_words_list

* Update docs/manage/manage-subscription/create-and-manage-orgs/index.md

* Update docs/manage/manage-subscription/create-and-manage-orgs/index.md

Co-authored-by: John Pipkin (Sumo Logic) <[email protected]>

* release note added

* Rename 2025-06-19-manage.md to 2025-06-20-manage.md

---------

Co-authored-by: Kim (Sumo Logic) <[email protected]>
Co-authored-by: Kim Pohas <[email protected]>
Co-authored-by: John Pipkin (Sumo Logic) <[email protected]>

Author: 3 people

.github/workflows/pr.yml

@@ -44,5 +44,5 @@ jobs:
         name: Check spelling
         with:
           skip: "*.svg,*.js,*.map,*.css,*.scss"
-          ignore_words_list: "aks,atleast,cros,ddress,fiel,ist,nd,ot,pullrequest,ser,shttp,wast,fo,seldomly,delt,cruzer,plack,secur,te,nginx,Nginx,notin"
+          ignore_words_list: "aks,atleast,cros,ddress,delink,fiel,ist,nd,ot,pullrequest,ser,shttp,wast,fo,seldomly,delt,cruzer,plack,secur,te,nginx,Nginx,notin"
           path: docs

blog-service/2025-06-20-manage.md

@@ -0,0 +1,15 @@
+---
+title: Deactivate and Delink the Child Orgs (Manage)
+image: https://help.sumologic.com/img/sumo-square.png
+keywords:
+  - manage
+  - child-org
+  - deactivate-and-delink
+hide_table_of_contents: true    
+---
+
+import useBaseUrl from '@docusaurus/useBaseUrl';
+
+We're happy to introduce the deactivate and delink option to child orgs, this helps you to deactivate the child org when it is no longer needed and eventually delink it after the 48 hours cooling-off period.
+
+[Learn more](/docs/manage/manage-subscription/create-and-manage-orgs/).

docs/manage/manage-subscription/create-and-manage-orgs/index.md

@@ -83,4 +83,51 @@ Your estimates of ingest capacity required for each product variable are called
 1.  [**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Organizations**. <br/>[**New UI**](/docs/get-started/sumo-logic-ui). In the main Sumo Logic menu, select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**.
 1. Click the row for the org you want to check the baselines.
 1. Click **Edit** in the right hand pane. <br/> <img src={useBaseUrl('img/manage/subscriptions/edit-org-3.png')} style={{border:'1px solid gray'}} alt="your description" width="450" />
-1. To view the baseline, click **View Baseline**.<br/> <img src={useBaseUrl('img/manage/subscriptions/baselines_3.png')} alt="baselines_2" style={{border:'1px solid gray'}} width="450"/>
+1. To view the baseline, click **View Baseline**.<br/> <img src={useBaseUrl('img/manage/subscriptions/baselines_3.png')} alt="baselines_2" style={{border:'1px solid gray'}} width="450"/>
+
+## Deactivate a child org
+
+You can deactivate the child org when it is no longer needed. Before deactivating the child org, make sure you:
+
+- Exported the saved searches, dashboards, and/or lookup tables.
+- Verified the credit balances. If there are any unused credits, these credits will automatically return to the parent once the org is marked **Inactive**.
+- Notify the child org users.
+
+Follow the below steps to deactivate a child org:
+
+1.  [**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Organizations**. <br/>[**New UI**](/docs/get-started/sumo-logic-ui). In the main Sumo Logic menu, select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**.
+1. Click the three-dot kebab icon to the right of the child org you'd like to deactivate, then click **Deactivate** from the dropdown. Or, click the row for the org you want to deactivate and click the **Deactivate** button in the right-side panel. <br/> <img src={useBaseUrl('img/manage/subscriptions/deactivate.png')} style={{border:'1px solid gray'}} alt="deactivate" width="800" />Or,<br/> <img src={useBaseUrl('img/manage/subscriptions/deactivate-right-panel.png')} style={{border:'1px solid gray'}} alt="deactivate-right-panel" width="450" />
+1. Click **Deactivate** on the confirmation pop-up. Confirming this action will permanently deactivate the selected child org.<br/> <img src={useBaseUrl('img/manage/subscriptions/deactivate-confirmation.png')} style={{border:'1px solid gray'}} alt="deactivate-confirmation" width="450" />
+
+When you deactivate a child org:
+
+- All the UI logins and active sessions will be terminated.
+- API keys, collector tokens, and ingest pipelines will be revoked.
+- The child’s **Zuora** subscription will be cancelled and the respective bill-account is disabled.
+- Any Flex credits still assigned to the child org are automatically returned to the parent org and will be visible in the parent’s allocation widget.
+- The org’s status changes to **Deactivated** in **Manage Accounts**. You can still run usage reports against it.
+
+## Delink a child org (Optional)
+
+Delinking will remove the inactive org from the parent’s child orgs list, and will only be available after the cooling-off window ends. By default, cooling window ends in 48 hours.
+
+:::note
+A warning message will be displayed if you try to delink before the cooling-off window ends.
+:::
+
+Follow the below steps to delink the deactivated child org:
+
+1.  [**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Organizations**. <br/>[**New UI**](/docs/get-started/sumo-logic-ui). In the main Sumo Logic menu, select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**.
+1. Click the three-dot kebab icon to the right of the deactivated child org you'd like to delink, then click **Delink** from the dropdown. Or, click the row for the org you want to delink and click the **Delink** button in the right-side panel.<br/> <img src={useBaseUrl('img/manage/subscriptions/delink.png')} style={{border:'1px solid gray'}} alt="your description" width="800" />Or,<br/> <img src={useBaseUrl('img/manage/subscriptions/delink-right-panel.png')} style={{border:'1px solid gray'}} alt="your description" width="450" />
+1. Click **Delink** on the confirmation pop-up. Confirming this action will permanently delink the selected child org.<br/> <img src={useBaseUrl('img/manage/subscriptions/delink-confirmation.png')} style={{border:'1px solid gray'}} alt="delink-confirmation" width="450" />
+
+
+### Limitations
+
+- Only **parent-org** users with Manage Child Orgs capability can initiate a deletion workflow.
+- Compatible with Enterprise, Trial/PoV, and Free-Forever child orgs.
+
+
+
+
+