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During Source creation, if you encounter errors such as `Unable to get subscriptions. Please check credentials.` or `Unable to authenticate to Azure`, please verify that your credentials are valid in the Azure portal.
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During Source creation, if you encounter errors such as `Unable to get subscriptions. Please check credentials.` or `Unable to authenticate to Azure`.
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Follow the steps below to solve this issue:
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1. Log in to the Azure Portal.
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1. Navigate to App registrations and locate the App that was created during the **Deploy to Azure** process.
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To rectify this ensure you verify your credentials are valid in the Azure portal by following the below steps:
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1. Sign in to the Azure portal.
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1. Navigate to app registrations and locate the app that was created during the **Deploy to Azure** process.
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1. Go to **Certificates & Secrets**.
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1. Ensure that a valid **Client Secret** exists. If no secret is present or the existing one has expired, create a new Client Secret.
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1. Retry the Source creation process using the updated credentials.
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### Subscriptions not present in the View Subscriptions list
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If the **View Subscriptions** list does not include expected Azure subscriptions, you can verify that the credentials have sufficient permission to read from the expected subscription. Another possible cause could be a propagation delay. After creating a new app or client secret, Azure may take up to 10 minutes to reflect the changes across its services. Please wait a few minutes and refresh the list.
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If the **View Subscriptions** list does not include expected Azure subscriptions, you can verify that the credentials have sufficient permission to read from the expected subscription. Another possible cause could be a propagation delay. After creating a new app or client secret, Azure may take up to 10 minutes to reflect the changes across its services. Wait a few minutes and refresh the list.
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Follow the steps below to verify and assign proper permissions:
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1. In the Azure portal, navigate to **Subscriptions**.
@@ -123,8 +124,8 @@ If you know that certain metrics in Azure contain actual data (non-empty values)
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### API throttling by Microsoft
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If API requests to Azure are being throttled, resulting in failed or delayed metric ingestion, please review and follow the guidance in the [Best Practices](#best-practices) section for reducing the frequency and volume of API calls.
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If you continue to experience throttling, please reach out to Sumo Logic Support for assistance.
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If API requests to Azure are being throttled, resulting in failed or delayed metric ingestion, review and follow the guidance in the [Best Practices](#best-practices) section for reducing the frequency and volume of API calls.
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If you continue to experience throttling, reach out to Sumo Logic Support for assistance.
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