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description: The owner of a Sumo Logic Free or Trial account may delete their Organization from Sumo Logic, which will close the account permanently.
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id: close-cancel-sumo-account
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title: Close or Cancel a Sumo Logic Account (Free, Trial, or Paid Plans)
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sidebar_label: Close or Cancel Your Account
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description: Learn how to permanently close a Sumo Logic Free or Trial account or cancel a paid account like Essentials or Enterprise.
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---
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This topic covers how to delete your organization from a Sumo Logic Free or Trial account and permanently close the account. It also provides instructions for cancelling a Sumo Logic licensed account.
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This guide explains how to permanently close a Sumo Logic Free or Trial account by deleting your organization. It also outlines the steps to cancel a paid account, such as Essentials or Enterprise.
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:::info
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Any financial obligations specified in the contract remain in effect even if an account is cancelled or closed.
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:::info
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Any financial obligations outlined in your contract remain in effect even if your account is closed or canceled.
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## Close a Sumo Logic Free or Trial account
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## Closing a Sumo Logic Free or Trial account
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The owner of a Sumo Logic Free or Trial account can delete their organization from Sumo Logic, which will close the account permanently. When you delete your organization, you delete all usersand data from Sumo Logic, close the account, and log yourself out as a user.
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Owners of Sumo Logic Free or Trial accounts can permanentlydelete their organization, removing all users, data, and access to Sumo Logic. This process will also log you out as a user.
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:::important
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This task deletes your Sumo Logic Organization, all users and data. **This action cannot be undone.**
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:::
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To delete a Sumo Logic organization and close the account:
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1.[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Account > Account Overview**. <br/> [**New UI**](/docs/get-started/sumo-logic-ui/). In the top menu select **Administration**, and then under **Account** select **Account Overview**. You can also click the **Go To...** menu at the top of the screen and select **Account Overview**.
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1. At the top of the page, select the details icon.
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1. Select **Delete this Organization from Sumo Logic?**, click **Delete Org**.
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1. In the dialog **Delete This Organization from Sumo Logic?**, enter **DELETE** to confirm.
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1. Click **Delete Org**.
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1. Navigate to your Account Overview.
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***[Classic UI](/docs/get-started/sumo-logic-ui-classic)**. Navigate to **Administration > Account > Account Overview**.
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***[New UI](/docs/get-started/sumo-logic-ui)**. Navigate to **Administration > Account > Account Overview**, or use the **Go To...** menu to select **Account Overview**.
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1. At the top of the page, click the **Details** icon.
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1. Select **Delete this Organization from Sumo Logic?**, then click **Delete Org**.
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1. In the confirmation dialog, type **DELETE** to confirm.
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1. Click **Delete Org**.
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The Sumo Logic Organization, all users and data are deleted. This cannot be undone.
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:::note
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If you have a self service trial account, at the end of the trial, typically 30 days, if you do not upgrade to a paid subscription, your account converts to a free plan.
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:::warning
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Deleting your organization is permanent and removes all users, data, and the account itself. **This action cannot be undone.**
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## Cancel a Sumo Logic licensed account
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If you have a self-service trial account, it will automatically convert to a Free plan at the end of the trial period (typically 30 days) if you do not upgrade to a paid subscription.
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## Canceling a Sumo Logic paid account
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To cancel your organization's paid Sumo Logic account, open a ticket with [Sumo Logic Support](https://support.sumologic.com/support/s), and we will process your request in a timely manner.
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To cancel a paid Sumo Logic account, such as Essentials or Enterprise, submit a request to [Sumo Logic Support](https://support.sumologic.com/support/s). Our team will process your request promptly.
Copy file name to clipboardExpand all lines: docs/manage/manage-subscription/cloud-flex-legacy-accounts.md
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id: cloud-flex-legacy-accounts
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title: Cloud Flex Legacy Accounts
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title: Cloud Flex Accounts (Legacy)
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description: Learn how to view information on Cloud Flex legacy accounts and intuitively monitor usage and manage account costs.
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To switch between views and time interval displays, do the following:
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1. Log in to Sumo Logic.
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1. Log in to Sumo Logic.
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1.[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Account > Account Overview**. <br/> [**New UI**](/docs/get-started/sumo-logic-ui/). In the top menu select **Administration**, and then under **Account** select **Account Overview**. You can also click the **Go To...** menu at the top of the screen and select **Account Overview**. <br/>The Account page appears with the Account Overview tab shown by default. The top panel shows account details and the bottom panel displays usage analytics. <br/>
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1. To change the type of analytics you are viewing, in the **Usage (Daily Capacity)** panel click the arrow next to the view name and select the analytics type from the dropdown list. The display data changes accordingly. Repeat as needed to monitor all the areas of your account usage.
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1. To view data from a different billing period, click the arrow next the the **Billing period** and choose another period from the dropdown list.<br/>
Copy file name to clipboardExpand all lines: docs/manage/manage-subscription/create-manage-orgs-service-providers.md
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id: create-manage-orgs-service-providers
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title: Create and Manage Organizations (Service Providers)
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title: Create and Manage Orgs (Service Providers)
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description: For Sumo Logic Service Providers, Sumo Orgs eases the process of provisioning and managing POV Trial orgs in multiple Sumo Logic deployments.
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After you create a child org, you can’t delete it.
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1.[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Organizations**. <br/>[**New UI**](/docs/get-started/sumo-logic-ui). In the main Sumo Logic menu, select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**.
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1.[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Organizations**. <br/>[**New UI**](/docs/get-started/sumo-logic-ui). In the main Sumo Logic menu, select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**.
1. The **Create New Organization** pane appears.<br/> <img src={useBaseUrl('/img/manage/subscriptions/sp-create-new-org.png')} style={{border:'1px solid gray'}} alt="orgs-page" width="400"/>
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## Upgrade a POV Trial org
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1.[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Organizations**. <br/>[**New UI**](/docs/get-started/sumo-logic-ui). In the main Sumo Logic menu, select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**.
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1.[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Organizations**. <br/>[**New UI**](/docs/get-started/sumo-logic-ui). In the main Sumo Logic menu, select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**.
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1. Click the row for the trial org you want to upgrade.<br/> <img src={useBaseUrl('/img/manage/subscriptions/org-to-update.png')} alt="modify" style={{border:'1px solid gray'}} width="800"/>
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1. The right pane appears with information about the org. Click **Edit**.<br/> <img src={useBaseUrl('/img/manage/subscriptions/edit-option.png')} alt="modify" style={{border:'1px solid gray'}} width="400"/>
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1. In the edit pane, choose the **Enterprise plan** that appears as an option in the **Plan Type** dropdown.<br/> <img src={useBaseUrl('/img/manage/subscriptions/upgrade-plan.png')} alt="modify" style={{border:'1px solid gray'}} width="400"/>
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If a POV trial org is not upgraded to Enterprise plan after 45 days, the org will be downgraded to the **CF Credit - Free** plan. If you need to upgrade this plan to Enterprise, follow the below steps:
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1.[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Organizations**. <br/>[**New UI**](/docs/get-started/sumo-logic-ui). In the main Sumo Logic menu, select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**.
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1.[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Organizations**. <br/>[**New UI**](/docs/get-started/sumo-logic-ui). In the main Sumo Logic menu, select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**.
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1. Click the org with the **CF Credit - Free** plan that you want to upgrade to.
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1. The right pane appears with information about the org. Click **Upgrade**.<br/> <img src={useBaseUrl('/img/manage/subscriptions/upgrade.png')} alt="upgrade" style={{border: '1px solid gray'}} width="400" />
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To change an org's credits allocation:
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1.[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Organizations**. <br/>[**New UI**](/docs/get-started/sumo-logic-ui). In the main Sumo Logic menu, select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**.
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1.[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Organizations**. <br/>[**New UI**](/docs/get-started/sumo-logic-ui). In the main Sumo Logic menu, select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**.
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1. Click the row for the org you want to edit.
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1. Click **Edit** in the right hand pane. <br/> <img src={useBaseUrl('img/manage/subscriptions/edit-org-3.png')} style={{border:'1px solid gray'}} alt="your description" width="450" />
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1. Under **Modify Credit Allocation**, you can increase or decrease the credits based on your requirement.<br/> <img src={useBaseUrl('img/manage/subscriptions/modify-allocation-button.png')} style={{border:'1px solid grey'}} alt="allocation" width="450" />
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:::note
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Ensure your total new allocation is not less than the consumed credits.
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You can select **Credits to be Added** and enter either the recommended credit value or a value of your choice to top-up additional credits and avoid credit depletion. This recommendation is calculated based on the usage forecast and the average daily credit usage for the selected contract period.
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**Example 1**: Consider that you are heading towards credit depletion and need to add more credits. The below image shows you have almost run out of the credits (1840/1841) allocated to the child org. To increase the credits to the child org, select **Credits to be Added**. An info icon will appear below with a suggestion on how many credits can be added to this child org based on the usage forecast. So, in this case, it is suggested that you add 135 credits.<br/> <img src={useBaseUrl('img/manage/subscriptions/modify-allocation-recommendation.png')} style={{border:'1px solid gray'}} alt="modify-allocation-recommendation" width="450" />
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<br/>Click **View Details** to view the detailed breakdown of the recommended value.<br/> <img src={useBaseUrl('img/manage/subscriptions/modify-allocation-usage-forecast.png')} style={{border:'1px solid gray'}} alt="modify-allocation-usage-forecast" width="450" />
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**Example 2**: Consider you need to increase credits to your child org. The below image shows that you have used 35 credits out of 31026 credits allocated to your child org. Now, if you wish to increase the credits to your child org, select **Credits to be Added** and add the additional credits required.<br/> <img src={useBaseUrl('img/manage/subscriptions/modify-allocation-recommendatio-example-2.png')} style={{border:'1px solid gray'}} alt="modify-allocation-recommendatio-example-2" width="450" />
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1. If you want to modify the baseline, click **View Baseline**. The **Credits Calculator** appears.
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1. Click **Edit** and follow the steps in [Allocate Credits](#allocate-credits) to update the credits allocation.<br/> <img src={useBaseUrl('img/manage/subscriptions/edit-baseline.png')} style={{border:'1px solid gray'}} alt="edit-baseline" width="450" />
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To deactivate a POV Trial org
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1.[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Organizations**. <br/>[**New UI**](/docs/get-started/sumo-logic-ui). In the main Sumo Logic menu, select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**.
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1.[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Organizations**. <br/>[**New UI**](/docs/get-started/sumo-logic-ui). In the main Sumo Logic menu, select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**.
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1. Click the row for the trial org you want to deactivate.
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1. Click the three-dot kebab menu and choose **Deactivate**.<img src={useBaseUrl('/img/manage/subscriptions/deactivate.png')} alt="deactivate" style={{border:'1px solid gray'}} />
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If a [custom subdomain](create-manage-orgs.md) has been configured for a child org, and you have an account in the org, you can access it from the Organizations UI.
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1.[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Organizations**. <br/>[**New UI**](/docs/get-started/sumo-logic-ui). In the main Sumo Logic menu, select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**.
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1.[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Organizations**. <br/>[**New UI**](/docs/get-started/sumo-logic-ui). In the main Sumo Logic menu, select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**.
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1. Click the row for the org you want to access.
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1. Click **Access Organization** in the right hand pane. <br/> <img src={useBaseUrl('img/manage/subscriptions/access-org.png')} alt="access org" style={{border:'1px solid gray'}} width="400"/>
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## View child credits usage
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You can access the child credits usage for a selected organization from the **Organizations** UI.
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You can access the child credits usage for a selected organization from the **Organizations** UI.
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1.[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Organizations**. <br/>[**New UI**](/docs/get-started/sumo-logic-ui). In the main Sumo Logic menu, select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**.
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1.[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Organizations**. <br/>[**New UI**](/docs/get-started/sumo-logic-ui). In the main Sumo Logic menu, select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**.
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1. Click the row for the org you want to access the credits usage.
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1. You can see the total percentage of credits consumed out of the total number of credits allocated in the **Allocation & usage** section.
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1. Click **Open in Account Overview** for a detailed child credit usage report for the selected organization.<br/> <img src={useBaseUrl('img/manage/subscriptions/child-credits-usage.png')} alt="child-credits-usage" style={{border:'1px solid gray'}} width="450"/>
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Your estimates of ingest capacity required for each product variable are called as baselines. Sumo Logic’s throttling multipliers for logs and metrics are based on these estimates, you can access it from the **Organizations** UI.
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1.[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Organizations**. <br/>[**New UI**](/docs/get-started/sumo-logic-ui). In the main Sumo Logic menu, select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**.
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1.[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Organizations**. <br/>[**New UI**](/docs/get-started/sumo-logic-ui). In the main Sumo Logic menu, select **Organizations**. You can also click the **Go To...** menu at the top of the screen and select **Organizations**.
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1. Click the row for the org you want to check the baselines.
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1. Click **Edit** in the right hand pane. <br/> <img src={useBaseUrl('img/manage/subscriptions/edit-org-3.png')} style={{border:'1px solid gray'}} alt="your description" width="450" />
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