-
Notifications
You must be signed in to change notification settings - Fork 228
Updated billing pages info #5068
New issue
Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.
By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.
Already on GitHub? Sign in to your account
Merged
Merged
Changes from 3 commits
Commits
Show all changes
16 commits
Select commit
Hold shift + click to select a range
bed6ad1
Updated billing pages info
JV0812 460eb3e
aded cid-redirect link
JV0812 3ef86ec
redirect file update
JV0812 65628cc
Update 'Manage Plans' hub page
jpipkin1 6e0d893
Update docs/manage/manage-subscription/upgrade-credits-account.md
JV0812 8391bc9
Update docs/manage/manage-subscription/upgrade-credits-account.md
JV0812 d36f8db
Update docs/manage/manage-subscription/upgrade-credits-account.md
JV0812 67d7beb
Update docs/manage/manage-subscription/upgrade-credits-account.md
JV0812 1f5bd0e
Update docs/manage/manage-subscription/upgrade-credits-account.md
JV0812 c9cabad
Update docs/manage/manage-subscription/upgrade-credits-account.md
JV0812 0cebd8c
Merge branch 'main' into update-billing-docs
JV0812 8a1d264
path fixes
JV0812 bba616d
minor fix
JV0812 61a1a76
minor path fix
JV0812 e20a956
Merge branch 'main' into update-billing-docs
JV0812 41e88b7
added cid number
JV0812 File filter
Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
There are no files selected for viewing
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
69 changes: 69 additions & 0 deletions
69
docs/manage/manage-subscription/upgrade-credits-account.md
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,69 @@ | ||
| --- | ||
| id: upgrade-credits-account | ||
| title: Upgrade a Sumo Logic Credits Account | ||
| sidebar_label: Upgrade a Credits Account | ||
| description: Learn how to upgrade a Free or Trial account to an Essentials subscription. | ||
| --- | ||
|
|
||
| import useBaseUrl from '@docusaurus/useBaseUrl'; | ||
|
|
||
| This page explains how to upgrade a Free or Trial Sumo Logic account to Essentials and adjust existing Essentials plans. | ||
|
|
||
| :::note | ||
| You must be an account *administrator* to upgrade your Sumo Logic plan. | ||
| ::: | ||
|
|
||
| ## Upgrade a Free or Trial Credits account to Essentials | ||
|
|
||
| Using our self-service checkout, you can upgrade for an Essentials plan in minutes using a credit card—no need to interact with the sales team. | ||
|
|
||
| Essentials plans is ideal for: | ||
| - Small to medium-sized businesses seeking quick and independent onboarding. | ||
| - IT professionals, developers, and analysts who need rapid access to advanced features for security, monitoring, and analytics. | ||
|
|
||
| <details> | ||
| <summary>What's a Sumo Credit?</summary> | ||
|
|
||
| Sumo Credit is a unit of measure used to flexibly pay for any products (for example; logs, metrics, or storage) within your plan. It allows you to allocate resources as needed, helping to avoid unnecessary waste. | ||
JV0812 marked this conversation as resolved.
Outdated
Show resolved
Hide resolved
|
||
|
|
||
| </details> | ||
|
|
||
| Follow the below steps to upgrade from Free or Trial Credits account to Essentials plan: | ||
JV0812 marked this conversation as resolved.
Outdated
Show resolved
Hide resolved
|
||
|
|
||
| 1. [**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Account > Manage Plan**. <br/> [**New UI**](/docs/get-started/sumo-logic-ui/). In the top menu select **Administration**, and then under **Account** select **Manage Plan**. You can also click the **Go To...** menu at the top of the screen and select **Manage Plan**. | ||
| 1. Click **Upgrade** in Essentials card to upgrade your plan to Essentials.<br/><img src={useBaseUrl('img/manage/subscriptions/upgrade-free-to-essentials-credits.png')} alt="upgrade-free-to-essentials-credits" style={{border: '1px solid gray'}} width="800" /> | ||
JV0812 marked this conversation as resolved.
Outdated
Show resolved
Hide resolved
|
||
| :::note | ||
| Contact Sumo Logic sales team if you want to upgrade your plan to Enterprise Suite, and for any additional services. | ||
JV0812 marked this conversation as resolved.
Outdated
Show resolved
Hide resolved
|
||
| ::: | ||
| 1. Choose **Monthly Subscription** or **Annual Subscription** billing type for your plan, and click **Continue**. | ||
| 1. Enter the credit card information and billing address. Once your payment is processed, your account will be upgraded, granting you immediate access to premium features. The payment is calculated for the full day on which you confirm and pay. Your subscription begins at midnight PST on that day. | ||
|
|
||
| ## Adjusting Essentials plans | ||
|
|
||
| You can switch between Essentials plans or update billing cycles as needed. Changes take effect immediately or at the next billing cycle, depending on your request. | ||
|
|
||
| The table below explains our Essentials plan billing plan change policies. | ||
|
|
||
| | Plan Type | Immediate Plan Change Allowed? | What Happens at 100% Credit Depletion? | When are Overages Charged? | When are Plan Changes Charged? | | ||
JV0812 marked this conversation as resolved.
Outdated
Show resolved
Hide resolved
|
||
| |:--------------------------|:------------------------------------|:--------------------------------------------|:-------------------------------------------|:--------------------------------------------------| | ||
| | **Month-to-month** | Yes | Overage allowed | At the start of the next billing cycle | At the start of the next billing cycle | | ||
| | **Month-to-annual** | No | Overage allowed | At the start of the next billing cycle | At the start of the next billing cycle | | ||
| | **Annual-to-annual** | No | Immediate plan renewal | N/A | At credit depletion or at the next billing cycle | | ||
| | **Annual-to-month** | No | Immediate plan renewal | N/A | At credit depletion or at the next billing cycle | | ||
|
|
||
| :::note | ||
| - There is no carry forward of unused credits in any plan type. | ||
| - Customers using order forms for billing cannot switch to self-service payments. | ||
| - Downgrades to the Free account are not supported through the checkout interface. | ||
| - Downgrades between paid plans take effect at the start of the next billing cycle. | ||
| ::: | ||
|
|
||
| To modify your payment details, see [Manage Billing Information](/docs/manage/manage-subscription/manage-billing-information). If you encounter issues during your upgrade, contact [Support](https://support.sumologic.com/support/s/). | ||
|
|
||
| ## Enterprise plans | ||
|
|
||
| If your needs exceed Essentials plan capabilities, contact [Sales](https://www.sumologic.com/contact-us/) to explore Enterprise plan features like Cloud SIEM and advanced tiered analytics. Our team is here to help you find the best fit for your organization. | ||
|
|
||
| ## Cancel your account | ||
|
|
||
| Looking to cancel your Sumo Logic subscription? See [Close or Cancel a Sumo Logic Account](close-cancel-sumo-account.md). | ||
Oops, something went wrong.
Oops, something went wrong.
Add this suggestion to a batch that can be applied as a single commit.
This suggestion is invalid because no changes were made to the code.
Suggestions cannot be applied while the pull request is closed.
Suggestions cannot be applied while viewing a subset of changes.
Only one suggestion per line can be applied in a batch.
Add this suggestion to a batch that can be applied as a single commit.
Applying suggestions on deleted lines is not supported.
You must change the existing code in this line in order to create a valid suggestion.
Outdated suggestions cannot be applied.
This suggestion has been applied or marked resolved.
Suggestions cannot be applied from pending reviews.
Suggestions cannot be applied on multi-line comments.
Suggestions cannot be applied while the pull request is queued to merge.
Suggestion cannot be applied right now. Please check back later.
Uh oh!
There was an error while loading. Please reload this page.