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CSOAR-3881: Jira Cloud Integration API #5998

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merged 2 commits into from
Nov 6, 2025
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CSOAR-3881: Jira Cloud Integration API #5998

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CSOAR-3881: changed jira endpoint
mahendrak-sumo Nov 6, 2025
08aa779
Updates from review
jpipkin1 Nov 6, 2025
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24 changes: 21 additions & 3 deletions ...rm-services/automation-service/app-central/integrations/atlassian-jira-cloud.md
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Expand Up @@ -7,8 +7,8 @@ import useBaseUrl from '@docusaurus/useBaseUrl';

<img src={useBaseUrl('/img/platform-services/automation-service/app-central/logos/atlassian-jira-v2.png')} alt="Atlassian logo" width="80"/>

***Version: 1.2
Updated: Oct 15 , 2025***
***Version: 1.3
Updated: Nov 6, 2025***

Jira is a proprietary issue tracking product developed by Atlassian that allows bug tracking and agile project management.

Expand Down Expand Up @@ -54,6 +54,7 @@ A revoked token no longer works and is permanently removed from your account. If
1. Select **Revoke** next to the API token that you want to revoke.
1. To revoke all API tokens for your account, select **Revoke all API tokens**.


## Configure Atlassian Jira Cloud in Automation Service and Cloud SOAR

import IntegrationsAuth from '../../../../reuse/integrations-authentication.md';
Expand Down Expand Up @@ -85,6 +86,22 @@ import AccessKey from '../../../../reuse/automation-service/access-key.md';

For information about Atlassian Jira Cloud, see [Jira Cloud documentation](https://support.atlassian.com/jira-software-cloud/resources/). For the REST API v3, see the [REST API v3 documentation](https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/).

### API base URLs to use

Depending on the type of API token you created, use one of the following URL formats as the API Base URL in the integration configuration:

* **For normal API token:**
Use the standard Jira Cloud domain-based URL format:
`https://<domain>.atlassian.net`

* **For scoped API token:**
Use the Atlassian API gateway format, which includes cloud ID:
`https://api.atlassian.com/ex/jira/{cloudId}`

* **How to find your cloud ID:**
Using browser endpoint:
`https://<domain>.atlassian.net/_edge/tenant_info`

## Category

Ticketing System
Expand All @@ -93,4 +110,5 @@ Ticketing System

* March 20, 2025 - First upload
* Sept 10, 2025 (v1.1) - Added daemon action
* Oct 15, 2025 (v1.2) - Added support of br tag in required actions
* Oct 15, 2025 (v1.2) - Added support of br tag in required actions
* Nov 6, 2025 (v1.3) - Changed API endpoint in the resource connection file to prevent admin-level privileges.