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Accounts: updated account requirements
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docs/basics/accounts.md

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# Managing your TACC Account
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*Last update: November 5, 2025*
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*Last update: January 6, 2025*
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## Notices
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* (01/06/2026) Beginning immediately, **all users are required to have an approved institutional affiliation with an associated email address**. See [New Accounts](#newaccounts) below for more information.
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* (11/03/2025) **VSCode users: TACC staff are aware of the difficulties VSCode users are experiencing when attempting to login to TACC HPC resources.** Please see [Resolving VSCode issues](#vscode) below.
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* (04/14/2025) Beginning immediately, all TACC account holders are required to have an active MFA pairing. If you do not have an active MFA pairing your account will be deactivated.
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## How to Access TACC Resources
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!!! tip
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If your [account status](#table1) is "Active" and you still can't login, try [un-pairing and re-pairing your MFA device](https://docs.tacc.utexas.edu/basics/mfa/#unpair).
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## New Accounts { #newaccounts }
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Any user of TACC resources must first obtain a TACC account. A TACC account email is of the form <code><i>username</i>@tacc.utexas.edu</code>.
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!!!important
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You must have an approved institutional affiliation with an associated email address. For example, if you are affiliated with The University of Texas at Austin, you will need to have a `utexas.edu` email address associated with your account. Generic domains such as `gmail.com`, `yahoo.com`, or `qq.com` are prohibited.
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To create a new account:
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1. Go to the [TACC Accounts Portal][TACCACCOUNTS] and click "Create a New Account" to begin registration.
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1. Set up [Multi-Factor Authentication][TACCMFA] (MFA) on your account.
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1. Check for an email containing a confirmation and activation link. Once you confirm your email, your account status will update to either "Pending" or "Active".
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1. If your account status is "Pending" then your account request will need further review by our User Services team. No action is required and a team member will reach to you.
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1. Once your account is "Active" log onto the [TACC User Portal][TACCUSERPORTAL] to view your allocation status.
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!!! warning
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An individual may not have more than one TACC account. Shared accounts and/or multi-user accounts are strictly prohibited.
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<!-- repeated above
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!!! tip
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In order to log on to TACC's HPC resources, your TACC account must be "[Active](#table1)" **AND** you must have an active allocation on that particular resource.
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-->
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## Login Problems: Resolving VSCode Issues { #vscode }
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3. Log out of the system and then log back in. This will auto-generate a new `.ssh` folder and key for you.
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## New Accounts { #newaccounts }
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Any user of TACC resources must first obtain a TACC account. A TACC account email is of the form *username*@tacc.utexas.edu. All new users are required to authenticate with a [UT approved Identity Provider](#identity-management).
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To create a new account:
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1. Go to the [TACC Accounts Portal][TACCACCOUNTS] and click "Create a New Account" to begin registration.
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1. Set up [Multi-Factor Authentication][TACCMFA] (MFA) on your account.
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1. Check for an email containing a confirmation and activation link. Once you confirm your email, your account status will update to either "Pending" or "Active".
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1. If your account status is "Pending" then your account request will need further review by our User Services team. No action is required and a team member will reach to you.
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1. Once your account is "Active" log onto the [TACC User Portal][TACCUSERPORTAL] to view your allocation status.
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!!! warning
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An individual may not have more than one TACC account. Shared accounts and/or multi-user accounts are strictly prohibited.
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<!-- repeated above
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!!! tip
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In order to log on to TACC's HPC resources, your TACC account must be "[Active](#table1)" **AND** you must have an active allocation on that particular resource.
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-->
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## Table 1. TACC Account Status { #table1 }
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