Identify key questions charities have of their forum content

[suninthesky]

e.g.

Question	Predicted behaviour
What do users ask about first?	When I discover most users first post is about issue X I change how my charity works to provide advice about issue X
...	...

[andrewMacmurray]

@suninthesky how have you gone about starting this kind of thing on Beehive? Did you do user interviews with people looking to get funding or did you just have a good guess to start?

[suninthesky]

@andrewMacmurray great question. I wrote up my best guess or vision, then engaged in pretty thorough user research with fundraisers and funders.

Perhaps a similar approach could work well for this project. E.g. list out our best guess at 'key questions'/use cases (as above), and then speak with ~5 potential users to validate & engage in co-creation (also get permission to mine their data).

[andrewMacmurray]

@suninthesky great, that sounds like a good place to start

[andrewMacmurray]

Here are a couple of ideas

Question	Predicted Behaviour
What do users ask about first?	If there are common themes to user's first questions maybe we can update our advice / faq section with that information.
What are the most popular "terms" in the forum?	Maybe we can identify emerging themes and act on them
Can we see how the frequency of those terms change over time?	If we can see a visual representation of the terms maybe we can identify times in the year when these crop up
Who are the most prolific users?	Can we contact them if we'd like to involve them more with community help?
What do the most prolific users talk about?	Can we see what interests them? Maybe get some good quotes from them?
I want to find people who have talked about X	Either I can get an idea of what people think about X or I can find a quote related to X that would be useful.
When was the forum used the most?	If we can see peaks of activity maybe we can identify what they were about.