# 3.4.27-rc19

Gabriele Panico · Gabriele Panico · commit 27da52af9d26 · 2025-11-03T12:11:32.000+01:00
diff --git a/CHANGELOG.md b/CHANGELOG.md
@@ -8,6 +8,9 @@
 ### **Copyrigth**: 
 *Tiledesk SRL*
 
+# 3.4.27-rc19
+- **added**: window.parent['openTicketOnHDA']
+
 # 3.4.27-rc18
 - **added**: triggerOnUpdateNewConversationBadge to update conversation badge count in parent component
 
diff --git a/package-lock.json b/package-lock.json
diff --git a/package.json b/package.json
@@ -1,7 +1,7 @@
 {
     "name": "@chat21/chat21-ionic",
     "author": "Tiledesk SRL",
-    "version": "3.4.27-rc18",
+    "version": "3.4.27-rc19",
     "license": "MIT License",
     "homepage": "https://tiledesk.com/",
     "repository": {
diff --git a/src/app/pages/conversation-detail/conversation-detail.page.ts b/src/app/pages/conversation-detail/conversation-detail.page.ts
@@ -1938,7 +1938,7 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
   }
 
 
-  onOpenTicket() {
+  onOpenTicket(event) {
     this.logger.debug('[CONVS-DETAIL] openTicketOnExternalService - conversationWith ', this.conversationWith)
     if(window.parent['openTicketOnHDA']){
       window.parent['openTicketOnHDA'](this.conversationWith)

Original file line number	Diff line number	Diff line change
`@@ -1938,7 +1938,7 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit`
`1938`	`1938`	`}`
`1939`	`1939`
`1940`	`1940`
`1941`		`- onOpenTicket() {`
	`1941`	`+ onOpenTicket(event) {`
`1942`	`1942`	`this.logger.debug('[CONVS-DETAIL] openTicketOnExternalService - conversationWith ', this.conversationWith)`
`1943`	`1943`	`if(window.parent['openTicketOnHDA']){`
`1944`	`1944`	`window.parent['openTicketOnHDA'](this.conversationWith)`