Shared Responsibility Model (#756)

Author: Paul-Cornell

docs.json

@@ -513,6 +513,17 @@
           }
         ]
       },
+      {
+        "tab": "Support",
+        "groups": [
+          {
+            "group": "Support",
+            "pages": [
+              "support/shared-responsibility"
+            ]
+          }
+        ]
+      },
       {
         "tab": "FAQ",
         "groups": [

support/shared-responsibility.mdx

@@ -0,0 +1,21 @@
+---
+title: Shared Responsibility Model
+---
+
+The Unstructured Shared Responsibility Model defines the division of ownership and duties between 
+Unstructured, customers, and the cloud service providers (CSPs) that Unstructured and customers rely on.
+
+The Model lists and clarifies who is ultimately responsible for specific aspects of 
+physical and cloud infrastructure, security, and application services, ensuring each party understands 
+not only its own obligations but the obligations of the other participating parties. This Model is 
+regularly updated to reflect the latest additions and changes to Unstructured's and the 
+CSPs' product and service offerings.
+
+Before you contact Unstructured Support, you are encouraged to review the latest version of the Model 
+to check who owns resolution of the issue you are experiencing. If you contact 
+Unstructured Support about an issue for which the Model states that the customer is ultimately responsible, 
+Support could return the unresolved issue back to you and take no further action.
+
+To see the latest version of the Model, go to the [Unstructured Trust Portal](https://trust.unstructured.io/), 
+scroll down to the "Topics and common questions" section, and expand the entry labelled 
+"Shared Responsibility Model."