First issue troubleshooter (#775)

Author: Paul-Cornell

docs.json

@@ -520,7 +520,14 @@
             "group": "Support",
             "pages": [
               "support/request",
-              "support/shared-responsibility"
+              "support/shared-responsibility",
+              {
+                "group": "Issues",
+                "pages": [
+                  "support/issues/overview",
+                  "support/issues/api-connector-secrets"
+                ]
+              }
             ]
           }
         ]

support/issues/api-connector-secrets.mdx

@@ -0,0 +1,36 @@
+---
+title: Google Drive source connectors cannot be created by using the API
+---
+
+## Issue
+
+When you try to use the [Unstructured Workflow Endpoint](/api-reference/workflow/overview) to 
+[create a source connector](/api-reference/workflow/overview#create-a-source-connector) 
+that connects [Google Drive](/api-reference/workflow/sources/google-drive) to Unstructured, 
+an error similar to the following occurs, and the source connector is not created:
+
+```text
+API error occurred: Status 412. Body: {
+    "errors": [
+        {
+            "field": "access_config.service_account_key",
+            "message": "Field is sensitive and must be wrapped in as a secret reference or new secret value"
+        }
+    ]
+}
+```
+
+## Cause
+
+This error occurs because the contents of the caller's Google Drive service account's `credentials.json` file (or its 
+equivalent JSON string representation) must be specially encrypted and formatted before these contents are sent to Unstructured, due to the contents' size. 
+However, the Unstructured Workflow Endpoint does not support this special encryption and formatting process.
+
+## Solution
+
+Use the [Unstructured user interface (UI)](/ui/overview) to [create a Google Drive source connector](/ui/sources/google-drive) instead, as 
+the Unstructured UI does support this special encryption and formatting process.
+
+## Additional resources
+
+To ask questions or get additional help with this issue, see [requesting support](/support/request).

support/issues/overview.mdx

@@ -0,0 +1,17 @@
+---
+title: Overview
+---
+
+This section contains solutions to common issues that you might encounter as you use Unstructured.
+
+Each issue contains the following sections:
+
+- **Issue**: A description of the issue. Use this section to confirm that you are experiencing the same issue that is being described.
+- **Cause**: The cause of the issue. Use this section to help you understand why the issue is (or might be) occurring. In some cases, 
+  there might be multiple causes, or the causes might be indirect or dependent on other factors. In these cases, the title will be 
+  labeled as **Possible causes** instead.
+- **Solution**: A solution to the issue. In some cases, there might be solutions that are dependent on other factors. In these cases, 
+  the title will be labelled as **Possible solutions** instead. 
+- **Additional resources**: Any usage notes, links, or other secondary information that might also help you to resolve the issue.
+
+To ask questions or get additional help with these issues, see [requesting support](/support/request).

support/request.mdx

@@ -2,6 +2,11 @@
 title: Requesting support
 ---
 
+<Tip>
+    If you are having an issue with Unstructured, try checking the [Issues](/support/issues/overview) section first 
+    to see if your issue has already been addressed.
+</Tip>
+
 To request support, do the following:
 
 - If you are using the [Unstructured open source library](/open-source/introduction/overview),