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nikpocucarbiseck3
nikpocuca
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rbiseck3
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feat: zendesk source connector (#373)
* zendesk source connector support added. - handles tickets and articles --------- Co-authored-by: nikpocuca <[email protected]> Co-authored-by: Roman Isecke <[email protected]>
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‎.github/workflows/e2e.yml‎

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CONFLUENCE_USER_EMAIL: ${{secrets.CONFLUENCE_USER_EMAIL}}
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CONFLUENCE_API_TOKEN: ${{secrets.CONFLUENCE_API_TOKEN}}
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# Notion
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NOTION_API_KEY: ${{ secrets.NOTION_API_KEY }}
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NOTION_API_KEY: ${{ secrets.NOTION_API_KEY }}
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# Jira
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JIRA_INGEST_API_TOKEN: ${{ secrets.JIRA_INGEST_API_TOKEN }}
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JIRA_INGEST_USER_EMAIL: ${{ secrets.JIRA_INGEST_USER_EMAIL }}
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# Zendesk
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ZENDESK_TOKEN: ${{ secrets.ZENDESK_TOKEN }}
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run : |
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source .venv/bin/activate
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make install-test

‎CHANGELOG.md‎

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## 0.5.11-dev0
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## 0.5.11-dev1
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### Features
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* **Added Zendesk as a source connector.**
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### Fixes
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## 0.5.5
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### Enhancements
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* **Improve orig_elements handling in astra and neo4j connectors**
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## 0.5.4

‎test/integration/connectors/expected_results/zendesk-articles/directory_structure.json‎

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{
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"directory_structure": [
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"019956c5b0a903cc.html",
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"3988dc4e759c1240.html",
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"50080c2fd8dbaead.html",
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"bc4509beb3a24b23.html"
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]
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}

‎test/integration/connectors/expected_results/zendesk-articles/downloads/019956c5b0a903cc.html‎

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<p>
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You're looking at your new
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<a href="https://www.zendesk.com/self-service" target="_blank">
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Help Center
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</a>
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. We populated it with placeholder content to help you get started. Feel free to edit or delete this content.
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</p>
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<p>
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The Help Center is designed to provide a complete self-service support option for your customers. The Help Center contains: a knowledge base and, on Guide Professional and Enterprise, a Customer Portal for support requests. You can also add a community to your Help Center if you have Zendesk Gather.
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</p>
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<p>
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Your customers can search for knowledge base articles to learn a task or search the community, if available, to ask fellow users questions. If your customers can't find an answer, they can submit a support request.
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</p>
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<p>
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For more information, see
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<a href="https://support.zendesk.com/hc/en-us/articles/203664386" target="_blank">
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Help Center guide for end users
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</a>
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.
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</p>
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<p>
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Each user has a Help Center profile (Guide Professional and Enterprise), so your Help Center users can get to know one another better. Profiles contain relevant information about the user, along with their activities and contributions.
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</p>

‎test/integration/connectors/expected_results/zendesk-articles/downloads/3988dc4e759c1240.html‎

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<p>
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If you have
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<a href="https://support.zendesk.com/hc/en-us/articles/224857687" target="_blank">
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configured your Help Center to support multiple languages
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</a>
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, you can publish content in your supported languages.
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</p>
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<p>
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Here's the workflow for localizing your Help Center content into other languages:
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</p>
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<ol>
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<li>
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Get your content translated in the other languages.
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</li>
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<li>
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Configure the Help Center to support all your languages.
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</li>
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<li>
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Add the translated content to the Help Center.
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</li>
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</ol>
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<p>
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For complete instructions, see
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<a href="https://support.zendesk.com/hc/en-us/articles/203664336#topic_inn_3qy_43" target="_blank">
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Localizing the Help Center
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</a>
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.
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</p>

‎test/integration/connectors/expected_results/zendesk-articles/downloads/50080c2fd8dbaead.html‎

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<p>
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This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center.
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</p>
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<p>
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The knowledge base in the Help Center consists of three main page types: category pages, section pages, and articles. Here's the structure:
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</p>
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<p>
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<img alt="Comments are part of the articles. The articles pages are part of Sections page. The Sections pages are part of the Category pages." src="//static.zdassets.com/hc/assets/sample-articles/article0_image.png"/>
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</p>
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<p>
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You can create your own categories, sections, and articles and modify or completely delete ours. See the
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<a href="https://support.zendesk.com/hc/en-us/articles/218222877" target="_blank">
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Organizing knowledge base content
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</a>
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and
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<a href="https://support.zendesk.com/hc/en-us/articles/203664366" target="_blank">
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Creating articles in the Help Center
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</a>
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to learn how.
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</p>

‎test/integration/connectors/expected_results/zendesk-articles/downloads/bc4509beb3a24b23.html‎

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<p>
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In this other article
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</p>
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<p>
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</p>
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<p>
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I will talk about apples
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</p>
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<p>
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</p>
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<p>
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Apples are pretty cool.
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</p>
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<p>
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</p>
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<p>
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Here is a picture of an apple:
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</p>
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<p>
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</p>
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<p>
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</p>
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<p>
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<img alt="Apple | Fruits' Information Wiki | Fandom" src="data:image/jpeg;base64,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"/>
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</p>
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<p>
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</p>
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<p>
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Does this apple look healthy?
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</p>
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<p>
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Here is a table of some apples.
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</p>
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<table border="1" style="border-collapse: collapse; width: 100%; height: 44px;">
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<tbody>
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<tr style="height: 22px;">
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<td style="width: 25%; height: 22px;">
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Apple
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</td>
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<td style="width: 25%; height: 22px;">
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Weight
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</td>
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<td style="width: 25%; height: 22px;">
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Color
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</td>
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<td style="width: 25%; height: 22px;">
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Name
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</td>
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</tr>
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<tr style="height: 22px;">
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<td style="width: 25%; height: 22px;">
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103241
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</td>
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<td style="width: 25%; height: 22px;">
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1lbs
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</td>
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<td style="width: 25%; height: 22px;">
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Red
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</td>
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<td style="width: 25%; height: 22px;">
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<p>
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Royal Red
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</p>
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</td>
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</tr>
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<tr>
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<td style="width: 25%;">
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045450
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</td>
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<td style="width: 25%;">
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2lbs
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</td>
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<td style="width: 25%;">
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Green
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</td>
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<td style="width: 25%;">
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<p>
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Granny Smith
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</p>
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</td>
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</tr>
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</tbody>
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</table>

‎test/integration/connectors/expected_results/zendesk-tickets/directory_structure.json‎

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{
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"directory_structure": [
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"4e07408562bedb8b.txt",
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"6b86b273ff34fce1.txt",
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"7902699be42c8a8e.txt",
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"ef2d127de37b942b.txt"
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]
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}

‎test/integration/connectors/expected_results/zendesk-tickets/downloads/4e07408562bedb8b.txt‎

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ticket
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2025-02-04T19:50:55Z
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comment
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33640794354843
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33640826494747
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Hello and I hope you’re doing well. I run a medium-scale business and I’m considering using your software. However, I’m a bit torn between the monthly and annual billing options. Can you provide me with some guidance to help decide which billing cycle would be the ideal choice for a business of my size and structure?
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Warm regards,
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Hikari Ito
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2025-02-04T19:50:55Z
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ticket
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4
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2025-02-04T19:50:56Z
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comment
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33640803760923
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33640803748379
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Hi there, I'm the new Accounts Payable manager... I just started last month. As I delve into my role and familiarize myself with our various service providers, I have a few questions regarding our billing statement.
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I've been reviewing the latest invoice and would like to confirm the cycle. When are the invoices issued each month and what's the standard due date for payments?
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Regarding the currency, I noticed the invoice, yet our headquarters are in Europe (we just happen to have significant business interactions in the U.S.), so would it be possible to have our invoices issued in Euros to ease our accounting process?
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Also, as I'm still understanding the nuances of tax details, could you simplify the tax/VAT information on the invoice for me?
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Looking forward to your assistance to ensure a smooth transition and continued flawless operations.
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Best,
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Jiwon Bora
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2025-02-04T19:50:56Z

‎test/integration/connectors/expected_results/zendesk-tickets/downloads/6b86b273ff34fce1.txt‎

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2025-02-04T19:31:32Z
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comment
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33639724418843
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33639712775067
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Hi there,
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I’m sending an email because I’m having a problem setting up your new product. Can you help me troubleshoot?
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Thanks,
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The Customer
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2025-02-04T19:31:32Z
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comment
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34107618755867
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33639722684443
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No i cannot, help yourself.
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2025-02-17T14:21:30Z
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ticket
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comment
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33640812670491
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33640791899419
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My small business is growing and I’m ready to take marketing to the next level. A friend recommended your platform, but I’m having trouble identifying which one would be the best fit for my business.
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Given my size and scope, I’m looking for a plan that provides a good range of marketing tools, allows for some active campaigns, and offers a decent level of customer support. However, I’m flexible and open to recommendations.
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Could you provide some guidance in choosing the right plan for my business needs
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Thank you in advance for your help,
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August Lee
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2025-02-04T19:50:55Z

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