Skip to content

Commit 9cdf2f3

Browse files
rbiseck3rbiseck3
authored
feat/fix zendesk connector (#433)
* fix zendesk connector * bump changelog * add metadata
1 parent cb7a53a commit 9cdf2f3

Some content is hidden

Large Commits have some content hidden by default. Use the searchbox below for content that may be hidden.

42 files changed

+1352
-819
lines changed

‎CHANGELOG.md‎

Lines changed: 1 addition & 1 deletion
Original file line numberDiff line numberDiff line change
@@ -1,4 +1,4 @@
1-
## 0.5.16-dev0
1+
## 0.5.16
22

33
### Fixes
44

‎test/integration/connectors/expected_results/zendesk-articles/directory_structure.json‎

Lines changed: 8 additions & 4 deletions
Original file line numberDiff line numberDiff line change
@@ -1,8 +1,12 @@
11
{
22
"directory_structure": [
3-
"019956c5b0a903cc.html",
4-
"3988dc4e759c1240.html",
5-
"50080c2fd8dbaead.html",
6-
"bc4509beb3a24b23.html"
3+
"articles/34257293234331.html",
4+
"articles/34257323898267.html",
5+
"articles/34257323910555.html",
6+
"articles/34257323933467.html",
7+
"articles/34257323948187.html",
8+
"articles/34257323962779.html",
9+
"articles/34257441305499.html",
10+
"articles/34257467168795.html"
711
]
812
}

‎test/integration/connectors/expected_results/zendesk-articles/downloads/019956c5b0a903cc.html‎

Lines changed: 0 additions & 23 deletions
This file was deleted.

‎test/integration/connectors/expected_results/zendesk-articles/downloads/3988dc4e759c1240.html‎

Lines changed: 0 additions & 28 deletions
This file was deleted.

‎test/integration/connectors/expected_results/zendesk-articles/downloads/50080c2fd8dbaead.html‎

Lines changed: 0 additions & 20 deletions
This file was deleted.

‎test/integration/connectors/expected_results/zendesk-articles/downloads/articles/34257293234331.html‎

Lines changed: 122 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -0,0 +1,122 @@
1+
<body class="Document">
2+
<h1>
3+
How can agents leverage knowledge to help customers?
4+
</h1>
5+
<p>
6+
You can use our
7+
<a href="https://support.zendesk.com/hc/en-us/articles/115012706488" target="_blank">
8+
Knowledge Capture app
9+
</a>
10+
to leverage your team’s collective knowledge.
11+
</p>
12+
<p>
13+
Using the app, agents can:
14+
</p>
15+
<ul>
16+
<li>
17+
Search the Help Center without leaving the ticket
18+
</li>
19+
<li>
20+
Insert links to relevant Help Center articles in ticket comments
21+
</li>
22+
<li>
23+
Add inline feedback to existing articles that need updates
24+
</li>
25+
<li>
26+
Create new articles while answering tickets using a pre-defined template
27+
</li>
28+
</ul>
29+
<p>
30+
Agents never have to leave the ticket interface to share, flag, or create knowledge, so they can help the customer, while also improving your self-service offerings for other customers.
31+
</p>
32+
<p>
33+
To get started, see our
34+
<a href="https://support.zendesk.com/hc/en-us/articles/360001975088" target="_blank">
35+
Knowledge Capture documentation
36+
</a>
37+
.
38+
</p>
39+
<p>
40+
And before your agents can start creating new knowledge directly from tickets, you’ll need to
41+
<a href="https://support.zendesk.com/hc/en-us/articles/115002374987" target="_blank">
42+
create a template
43+
</a>
44+
for them to use. To help you along, we’ve provided some template ideas below. You can copy and paste any sample template below into a new article, add the
45+
<strong>
46+
KCTemplate
47+
</strong>
48+
label to the article, and you’ll be all set.
49+
</p>
50+
<h4>
51+
Q&amp;A template:
52+
</h4>
53+
<blockquote>
54+
<p>
55+
</p>
56+
<h3>
57+
[Title]
58+
</h3>
59+
<p>
60+
</p>
61+
<h3>
62+
Question
63+
</h3>
64+
write the question here.
65+
<p>
66+
</p>
67+
<h3>
68+
Answer
69+
</h3>
70+
write the answer here.
71+
</blockquote>
72+
<h4>
73+
Solution template:
74+
</h4>
75+
<blockquote>
76+
<p>
77+
</p>
78+
<h3>
79+
[Title]
80+
</h3>
81+
<p>
82+
</p>
83+
<h3>
84+
Symptoms
85+
</h3>
86+
write the symptoms here.
87+
<p>
88+
</p>
89+
<h3>
90+
Resolution
91+
</h3>
92+
write the resolution here.
93+
<p>
94+
</p>
95+
<h3>
96+
Cause
97+
</h3>
98+
write the cause here.
99+
</blockquote>
100+
<h4>
101+
How-to template:
102+
</h4>
103+
<blockquote>
104+
<p>
105+
</p>
106+
<h3>
107+
[Title]
108+
</h3>
109+
<p>
110+
</p>
111+
<h3>
112+
Objective
113+
</h3>
114+
write the purpose or task here.
115+
<p>
116+
</p>
117+
<h3>
118+
Procedure
119+
</h3>
120+
write the steps here.
121+
</blockquote>
122+
</body>

‎test/integration/connectors/expected_results/zendesk-articles/downloads/articles/34257323898267.html‎

Lines changed: 28 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -0,0 +1,28 @@
1+
<body class="Document">
2+
<h1>
3+
Welcome to your Help Center!
4+
</h1>
5+
<p>
6+
You're looking at your new
7+
<a href="https://www.zendesk.com/self-service" target="_blank">
8+
Help Center
9+
</a>
10+
. We populated it with placeholder content to help you get started. Feel free to edit or delete this content.
11+
</p>
12+
<p>
13+
The Help Center is designed to provide a complete self-service support option for your customers. The Help Center contains: a knowledge base and, on Guide Professional and Enterprise, a Customer Portal for support requests. You can also add a community to your Help Center if you have Zendesk Gather.
14+
</p>
15+
<p>
16+
Your customers can search for knowledge base articles to learn a task or search the community, if available, to ask fellow users questions. If your customers can't find an answer, they can submit a support request.
17+
</p>
18+
<p>
19+
For more information, see
20+
<a href="https://support.zendesk.com/hc/en-us/articles/203664386" target="_blank">
21+
Help Center guide for end users
22+
</a>
23+
.
24+
</p>
25+
<p>
26+
Each user has a Help Center profile (Guide Professional and Enterprise), so your Help Center users can get to know one another better. Profiles contain relevant information about the user, along with their activities and contributions.
27+
</p>
28+
</body>

‎test/integration/connectors/expected_results/zendesk-articles/downloads/articles/34257323910555.html‎

Lines changed: 52 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -0,0 +1,52 @@
1+
<body class="Document">
2+
<h1>
3+
Sample article: Stellar Skyonomy refund policies
4+
</h1>
5+
<p>
6+
All
7+
<strong>
8+
Stellar Skyonomy
9+
</strong>
10+
merchandise purchases are backed by our 30-day satisfaction guarantee, no questions asked. We even pay to have it shipped back to us. Additionally, you can cancel your
11+
<strong>
12+
Stellar Skyonomy
13+
</strong>
14+
subscription at any time. Before you cancel, review our refund policies in this article.
15+
</p>
16+
<br/>
17+
<p>
18+
<strong>
19+
Refund policy
20+
</strong>
21+
</p>
22+
<p>
23+
We automatically issue a full refund when you
24+
<a>
25+
initiate a return
26+
</a>
27+
within 30 days of delivery.
28+
<br/>
29+
<br/>
30+
To
31+
<a>
32+
cancel an annual website subscription
33+
</a>
34+
you can do so at any time and your refund will be prorated based on the cancellation date.
35+
</p>
36+
<br/>
37+
<p>
38+
<strong>
39+
Request a refund
40+
</strong>
41+
</p>
42+
<p>
43+
If you believe you’re eligible for a refund but haven’t received one, contact us by completing a
44+
<a>
45+
refund request form.
46+
</a>
47+
We review every refund and aim to respond within two business days.
48+
<br/>
49+
<br/>
50+
If you haven't received a refund you're expecting, note that it can take up to 10 business days to appear on your card statement.
51+
</p>
52+
</body>

‎test/integration/connectors/expected_results/zendesk-articles/downloads/articles/34257323933467.html‎

Lines changed: 25 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -0,0 +1,25 @@
1+
<body class="Document">
2+
<h1>
3+
What are these sections and articles doing here?
4+
</h1>
5+
<p>
6+
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center.
7+
</p>
8+
<p>
9+
The knowledge base in the Help Center consists of three main page types: category pages, section pages, and articles. Here's the structure:
10+
</p>
11+
<p>
12+
<img alt="Comments are part of the articles. The articles pages are part of Sections page. The Sections pages are part of the Category pages." src="//static.zdassets.com/hc/assets/sample-articles/article0_image.png"/>
13+
</p>
14+
<p>
15+
You can create your own categories, sections, and articles and modify or completely delete ours. See the
16+
<a href="https://support.zendesk.com/hc/en-us/articles/218222877" target="_blank">
17+
Organizing knowledge base content
18+
</a>
19+
and
20+
<a href="https://support.zendesk.com/hc/en-us/articles/203664366" target="_blank">
21+
Creating articles in the Help Center
22+
</a>
23+
to learn how.
24+
</p>
25+
</body>

‎test/integration/connectors/expected_results/zendesk-articles/downloads/articles/34257323948187.html‎

Lines changed: 19 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -0,0 +1,19 @@
1+
<body class="Document">
2+
<h1>
3+
How do I customize my Help Center?
4+
</h1>
5+
<p>
6+
You can modify the look and feel of your Help Center by changing colors and fonts. See
7+
<a href="https://support.zendesk.com/hc/en-us/articles/206177737" target="_blank">
8+
Branding your Help Center
9+
</a>
10+
to learn how.
11+
</p>
12+
<p>
13+
You can also change the design of your Help Center. If you're comfortable working with page code, you can dig in to the site's HTML, CSS, and Javascript to customize your theme. To get started, see
14+
<a href="https://support.zendesk.com/hc/en-us/articles/203664326" target="_blank">
15+
Customizing the Help Center
16+
</a>
17+
.
18+
</p>
19+
</body>

0 commit comments

Comments
 (0)