@@ -47,7 +47,7 @@ The `function.name` property identifies your transfer tool. Use this name when i
4747 "destinations" : [
4848 {
4949 "type" : " number" ,
50- "number" : " +16509606568 " ,
50+ "number" : " +14155551234 " ,
5151 "message" : " I am forwarding your call to customer support. Please stay on the line." ,
5252 "transferPlan" : {
5353 "mode" : " warm-transfer-experimental" ,
@@ -67,6 +67,12 @@ The `function.name` property identifies your transfer tool. Use this name when i
6767 }
6868 }
6969 }
70+ ],
71+ "messages" : [
72+ {
73+ "type" : " request-start" ,
74+ "content" : " I am forwarding your call to customer support. Please stay on the line."
75+ }
7076 ]
7177}
7278```
@@ -151,6 +157,12 @@ The transfer assistant can be configured to handle various operator responses:
151157 }
152158 }
153159 }
160+ ],
161+ "messages" : [
162+ {
163+ "type" : " request-start" ,
164+ "content" : " Transferring you to our specialist. Please hold."
165+ }
154166 ]
155167}
156168```
@@ -174,8 +186,10 @@ Configure different transfer assistants for different departments:
174186 "description" : " Sales Department" ,
175187 "transferPlan" : {
176188 "mode" : " warm-transfer-experimental" ,
189+ "holdAudioUrl" : " https://assets.example.com/hold-music.mp3" ,
177190 "fallbackPlan" : {
178- "message" : " Sorry, none of our account executives are available right now. Our team get back to you later"
191+ "message" : " Sorry, none of our account executives are available right now. Our team get back to you later" ,
192+ "endCallEnabled" : false
179193 },
180194 "transferAssistant" : {
181195 "firstMessage" : " Hey there, I have a potential customer interested in our enterprise plans. Are you available to pick up the call?" ,
@@ -199,6 +213,7 @@ Configure different transfer assistants for different departments:
199213 "description" : " Technical Support" ,
200214 "transferPlan" : {
201215 "mode" : " warm-transfer-experimental" ,
216+ "holdAudioUrl" : " https://assets.example.com/hold-music.mp3" ,
202217 "transferAssistant" : {
203218 "firstMessage" : " Hey there, I have a customer experiencing issues with API integration. Can you help?" ,
204219 "maxDurationSeconds" : 90 ,
0 commit comments