fix voice testing oc

Author: abizzaar

fern/test/voice-testing.mdx

@@ -55,43 +55,46 @@ When you run a Test Suite, the following steps occur:
 
 Below are three example test cases to illustrate how you can configure detailed simulation scripts and evaluation rubrics.
 
-### Example 1: Account Inquiry
+### Example 1: Billing Support
 
-**Script:**  
-Simulate a customer inquiring about their account status with growing concern as unexplained charges appear in their statement.  
-
-Your primary objective is to clarify several unexplained charges by requesting a detailed breakdown of your recent transactions and ensuring your account balance is accurate.
-
-Begin the call by stating your name and expressing concern over unexpected charges. Ask straightforward questions and press for more details if the explanation is not satisfactory.
+**Script:** 
+```md title="Script" wordWrap
+1. Express anger over an unexpected charge and the current bill appearing unusually high.
+2. Try to get a detailed explanation, confirming whether an overcharge occurred, and understanding the steps for resolution.
+3. End the call.
 ```
 
 **Rubric:**
 ```md title="Rubric" wordWrap
-1. The voice agent clearly presents the current account balance.
-2. The voice agent provides a detailed breakdown of recent transactions.
-3. The response addresses the customer's concerns in a calm and informative manner.
+The voice agent acknowledges the billing discrepancy respectfully without dismissing the concern.
 ```
 
-### Example 2: Billing Support
+### Example 2: Account Inquiry
 
-Unlike in the previous example, this time we will provide a more detailed and step-by-step script for the test agent to follow.
+Unlike in the previous example, this time we will provide a more free-form script for the test agent to follow.
 
 **Script:** 
-Simulate a customer who is frustrated and calling about a billing discrepancy.
-1. Express anger over an unexpected charge and the current bill appearing unusually high.
-2. Try to get a detailed explanation, confirming whether an overcharge occurred, and understanding the steps for resolution.
-3. End the call.
+```md title="Script" wordWrap
+Simulate a customer inquiring about their account status with growing concern as unexplained charges appear in their statement.  
+
+Your primary objective is to clarify several unexplained charges by requesting a detailed breakdown of your recent transactions and ensuring your account balance is accurate.
+
+Begin the call by stating your name and expressing concern over unexpected charges. Ask straightforward questions and press for more details if the explanation is not satisfactory.
+```
 
 **Rubric:**
 ```md title="Rubric" wordWrap
-The voice agent acknowledges the billing discrepancy respectfully without dismissing the concern.
+1. The voice agent clearly presents the current account balance.
+2. The voice agent provides a detailed breakdown of recent transactions.
+3. The response addresses the customer's concerns in a calm and informative manner.
 ```
 
 ### Example 3: Appointment Scheduling
 
 This time, we will spin up an even more detailed personality for the test agent. By showing these varied styles of scripts, we hope to show the flexibility of the Voice Testing feature and how you can use it to meet your testing needs.
 
 **Script:** 
+```md title="Script" wordWrap
 Simulate a customer trying to schedule an appointment with a hint of urgency due to previous delays.  
 
 [Identity]