fix: customer support hotline intro paragraph

Author: goosewin

fern/examples/customer-support-hotline.mdx

@@ -5,16 +5,13 @@ slug: customer-support-hotline
 description: A fresh, phone-first guide to kickstart a customer support hotline for your business.
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-Need a **real phone line** that greets callers, gathers issue details, and logs a ticket—without writing telephony code?  
-This guide shows how to do exactly that with **Vapi Workflows**, **MCP tools**, and a minimal prompt.
-
-> **In this guide, you'll build:**
->
-> * A voice AI agent that answers inbound support calls 24/7 on a dedicated phone line
-> * Custom tool to create support tickets based on customer's input
-> * A Workflow that collects **issue type → summary → urgency**
-> * An MCP tool that creates (and later updates) a ticket  
-> * A repeatable test case to refine prompts
+In this example, we'll be using the [Vapi Dashboard](https://dashboard.vapi.ai/) to create a 24/7 customer support assistant available via 24/7 phone hotline.
+
+You'll learn how to
+
+* Create a voice AI agent that answers inbound support calls 24/7 on a dedicated phone line
+* Create a custom tool to create support tickets based on customer's input
+* Create an automated test suite to ensure your assistant is working as expected
 
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